Browser redirects to Shopica and various sites (Hijacked ?)

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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Resto on Wed Aug 18, 2010 9:33 pm

OK. Here's the log. Thanks.

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 17:32 on 18/08/2010 by HP_Owner (Administrator - Elevation successful)

========== regfind ==========

Searching for "UpperFilters"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"="PartMgr"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"="VolSnap"

Searching for "LowerFilters"
No data found.

-=End Of File=-

Resto
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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Dr Jay on Thu Aug 19, 2010 7:01 pm

Please open Notepad and enter in the following:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}]
"UpperFilters"=-
Then, click File > Save as...
Save as upperfilter.reg to your Desktop.
Choose Save as type... All Files.
Click Save.

Then, exit Notepad.

Double-click on upperfilter.reg, and allow it to merge.

Reboot your computer, and try the disc drive again.


Dr. Jay (DJ)


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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Resto on Thu Aug 19, 2010 11:01 pm

Unfortunately, this action did not work. Things are actually a bit worse and even more confusing. Here's what I can tell you:

E: drive is now titled DVD-RW Drive. Not sure what it was called before. It is actually a DVD/CD Writer, Player, etc. - so I'm not sure if this is correct.

Commercially purchased, recorded CD and DVD media are recognized and will play correctly.

Recorded media that have been burned on my computer are not recognized. When one of these discs is in the E: drive - clicking on properties shows "0" bytes used, "0" bytes free and "0" bytes capacity. Prior to the last action we took, these media would play.

Blank media (both DVD-R and CD) are not recognized. When a disc is inserted into the E: drive, the disc spins continuously. Clicking on properties gives no information and simply causes a continuous hour glass to appear.

When the button is pressed to eject the unreadable and continuously spinning disc, the drawer will frequently open with the disc still spinning at top speed.

I am sorry that this issue is consuming so much of your time and energy. I hope that you can come up with some additional ideas to help rectify this situation.

Thanks.

Resto
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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Dr Jay on Fri Aug 20, 2010 8:31 am

Ok. That means the solution did indeed work like planned. However, I think there are more steps to take. No biggie.

Right now, I would like to remove the drive from your system, as if the system has never seen it.

What I want to do is to uninstall the device from the Device Manager, reboot Windows, and see if Windows will install the correct device driver for it.

If not, then we will uninstall it again like above, and immediately after, use the correct device driver for it to be installed.

First, I need to know something, before we proceed, for safety reasons.

Do you have a drivers CD, which may have come with your computer?


Dr. Jay (DJ)


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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Resto on Fri Aug 20, 2010 1:16 pm

If correct driver is not installed by Windows after a device uninstall from Device Manager and a reboot, the documentation that came with my computer states that factory-installed drivers can be be reinstalled via the following methods if need be.

It appears that Step 1, below, would be the preferred method if we have to go there !

1. By using the HP Application Recovery program: Start -> All Programs -> PC Help & Tools -> HP Application Recovery -> Driver Installation -> Next -> Select Driver to Install -> Install

2. If the first step is unsuccessful, System Recovery can be run from the Hard Disc Drive. There are two options.

Standard Recovery, which recovers factory-shipped programs, drivers and operating system without affecting any data files....or Full System Recovery, which completely erases and reformats the Hard disc drive.

Start -> All Programs -> PC Help & Tools -> HP PC System Recovery -> You are prompted to confirm that Microsoft System Restore and Driver Rollback has been performed -> If you have not performed the Microsoft System Recovery and Driver Rollback, click Microsoft System Restore and follow onscreen instructions -> If Microsoft System Restore and Driver Rollback has been performed, click Yes to start the recovery process -> Follow onscreen instructions.

3. Run from recovery discs (DVDs) created from my hard disc drive. I created these discs as soon as I purchased the computer.

I hope this gives you the information you need to procedd with your recommended next steps. Looking forward to your reply. Thank you.

Resto
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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Dr Jay on Sat Aug 21, 2010 5:43 am

Good. ;)

Right-click on My Computer, and click on Manage.

Then, on the left, click on Device Manager.

Find DVD/CD-ROM drives, expand it, and for any listed, right-click and select Uninstall.

Reboot your computer.

On Windows logon, it shall prompt for you to install drivers for CD-ROM device(s). Allow the setup wizard to continue, and install its own driver.

Instead of providing disc, either choose to search via Windows Update, or choose from the list of provided drivers.

Let me know how far you get on this.


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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Resto on Sat Aug 21, 2010 7:07 pm

DragonMaster Jay,

Thanks a million. You have solved my problem.

The uninstall - reboot worked great. Upon reboot, Windows recognized my DVD/CD device and automatically installed the correct drivers.

The device is working perfectly. It reads and writes as it should. Both DVD and CD media (either recorded or blank) are correctly recognized.

I have now burned two DVDs with data I had been wanting to write since this problem began.

Thanks, again, for your tireless patience and willingness to assist.

Resto
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Re: Browser redirects to Shopica and various sites (Hijacked ?)

Post by Dr Jay on Sat Aug 21, 2010 8:55 pm

Yay. Good news.

I'm glad it worked out. Smile


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