av security removal

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av security removal

Post by rstruck on 29th June 2010, 7:47 pm

I earlier requested help with removal of av security suite. I have a compaq desk top with windows xp media center 2005. The answer I was given was to download OTL and run it. I am communicating from another computer because the virus or whatever won't let me get into anything on the infected desktop. It keeps popping up the file is infected. Access to my e-mail is also locked out. I was able to get into tools and start the process on AV security suite removal guide but I don't have firefox so I don't know if that is why I can't proceede past the "use the proxy server for your lan" function. I couldn't find a apply button to hit after I hit ok How do I even start? Thanks

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Re: av security removal

Post by Belahzur on 29th June 2010, 9:41 pm

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
  • Place a blank CD-R disc in to your CD burning drive.
  • Download [You must be registered and logged in to see this link.] and double-click on it to burn to a CD using ISO Burner.
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps [You must be registered and logged in to see this link.]
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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