Notebook stops working while fixing AV Security Suite Virus

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Notebook stops working while fixing AV Security Suite Virus

Post by Paolo G on Mon 28 Jun 2010, 12:26 am

Hi!
This is my first post here.
I am really not so good with the technical side of computers but I really need help for this one.
Yesterday Imy notebook caught the AV Security Suite.
I found the istructions on this site on how to remove it.
It seems I had a problem while following them.
As detailed, I Used a proxy server for my LAN.
I downloaded Hijack this and fixed this 2 things
O4 HKLM\..\Run: [random] c:\documents and settings\user\local settings\application data\random\random.exe
O4 HKCU\..\Run: [random] c:\documents and settings\user\local settings\application data\random\random.exe

Everything was going OK, but Then I restarted my notebook and I pressed F8 many times... but nothing happened. Nothing at all.
My notebook shifted to a black screen that says "Press F11 to restore" (in italian is "Premi F11 per ripristinare", I don't know if in English "restore" is the precise word). And then it stayed there.

Now every time my notebook starts it stops on this screen and there is nothing I can do to make my windows XP start.
Is my notebook to burn now?
Please, have you got any idea about what happened and what I did wrong?

Paolo G

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Re: Notebook stops working while fixing AV Security Suite Virus

Post by Belahzur on Mon 28 Jun 2010, 9:51 am

Hello.

Are you not able to boot to safe mode neither?


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Re: Notebook stops working while fixing AV Security Suite Virus

Post by Paolo G on Mon 28 Jun 2010, 10:39 pm

Belahzur wrote:Hello.

Are you not able to boot to safe mode neither?

No, I can not. I can't reach that page it seems.

Paolo G

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Re: Notebook stops working while fixing AV Security Suite Virus

Post by Belahzur on Tue 29 Jun 2010, 6:39 am

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
  • Place a blank CD-R disc in to your CD burning drive.
  • Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Non-Microsoft
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\_OTL\MovedFiles
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.


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netbook shot

Post by nz on Wed 07 Jul 2010, 7:52 am

i have the same netbook problem. cannot even connect to the internet. can you send me a file to download on external usb mem and then hopefully run on the nbook? can that be done in safe mode?
thx

nz

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Re: Notebook stops working while fixing AV Security Suite Virus

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