server not found at toolbar.ask.com no web connection

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server not found at toolbar.ask.com no web connection

Post by bottocino on 17th June 2010, 1:46 am

I have a problem with firefox. Everytime I attempt to connect to the internet I get the error message "can't find the server at toolbar.ask.com. I have a cable modem web connection with a local cable provider.I am guessing I picked up some virus. Since I am unable to connect to the internet at all I am using a neighbors computer to contact you. I won't be able to download anything directly. I will save it to a thumb drive and load it on my infected pc. Appreciative as always!

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Re: server not found at toolbar.ask.com no web connection

Post by bottocino on 17th June 2010, 2:42 am

after some diagnostic work with my web provider i found out my ip address has been removed. don't know if this will help.

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Re: server not found at toolbar.ask.com no web connection

Post by Belahzur on 17th June 2010, 1:24 pm

Hello.

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: server not found at toolbar.ask.com no web connection

Post by bottocino on 18th June 2010, 1:32 am

belahzur,

how do i get the otl to download to a jump drive? everytime i try to download it it wants to install onthe laptop im using to access the web. the pc that is infected cant access any web pages and i need to download programs to a jump drive. then to the infected pc

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Re: server not found at toolbar.ask.com no web connection

Post by Belahzur on 19th June 2010, 12:21 am

Hello.

Do you have access to a clean machine?


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Re: server not found at toolbar.ask.com no web connection

Post by bottocino on 20th June 2010, 3:47 pm

I think the problem is resolved. more and more i think that it had something to do with my internet carrier. Idon' t know for sure but its working again and i didn't do anything other than contact them and you guys. Thanks for your help. you guys rock!

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