Security Master AV Problem

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Security Master AV Problem

Post by silvia1966 on 14th June 2010, 4:27 am

Security Master AV has attached itself to my computer and I am unable to remove it. If you could please indicate how this can be removed it would be appreciated. I am not very computer savy and any assistance is welcomed.
Thanks

silvia1966
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Re: Security Master AV Problem

Post by Crush on 14th June 2010, 5:33 am

Hi sylvia,

Welcome to GeekPolice Forums! I'm Crush but, you can call me Chris too Smile and I will be helping you with your Malware issues.

A few things to keep in mind as we progress:

1. We are all volunteer staff here so we log in and assess threads when real life, work, family, and other obligations permit. Additionally, we are located all over the world. There may be a bit of a time delay due to this.

2. Malware Removal threads are very time intensive. Each entry must be researched until it can be said with 100% certainty whether or not it can stay or needs to be removed. Sometimes additional work is needed to weed out suspect entries

3. This may turn into a long ordeal but, rest assured we will stay with you until you are completely disinfected.

4. Please do not run any tools or fixes unless asked to do so by myself or a member of the Security Team


5. If you are not the original poster of this thread DO NOT run any fixes given to the poster in this thread. They are all custom tailored specifically to this user. It could prove to be disastrous.

6. Please keep responding until I give you the "All Clear". Absence of symptoms does not mean that everything is clear.

7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

8. If you have any questions or issues please stop and ask! We are all here to help.

IMPORTANT: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.


If you follow these instructions, everything should go smoothly Smile.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

To do this click , then click Preferences. Make sure Always notify me of replies is set to Yes

With that out of the way:

Download [You must be registered and logged in to see this link.] to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %SYSTEMDRIVE%\*.exe
    %systemroot%\*. /mp /s
    c:\$recycle.bin\*.* /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    nvstor32.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    explorer.exe
    svchost.exe
    userinit.exe
    qmgr.dll
    ws2_32.dll
    proquota.exe
    imm32.dll
    kernel32.dll
    ndis.sys
    autochk.exe
    spoolsv.exe
    xmlprov.dll
    ntmssvc.dll
    mswsock.dll
    Beep.SYS
    ntfs.sys
    termsrv.dll
    sfcfiles.dll
    st3shark.sys
    ahcix86.sys
    srsvc.dll
    nvrd32.sys
    /md5stop
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles


  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time


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Re: Security Master AV Problem

Post by silvia1966 on 14th June 2010, 10:44 am

Hi Crush, sorry but the AV System wont let anything go to my desktop it automatically has it frozen. When I try to download the OTL nothing happens. Please advise.
Thanks

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Re: Security Master AV Problem

Post by Crush on 14th June 2010, 6:50 pm

Hi Silvia,

Ok. let's go a different route. Please download and run this tool:

RKill by Grinler
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Download Version 1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Version 2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
This only kills the active infection, the actual infection will not be gone.

Once that is done, please try OTL again Smile

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