Help it keeps saying insert the "Status" disk and click ok.

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Help it keeps saying insert the "Status" disk and click ok.

Post by tricia9000 on Tue Jun 08, 2010 2:14 pm

I am not sure if this began when I down loaded the trial version of ms office or what, but I tried to uninstall everything and it won't go away. I have rebooted so many times and tried system restore back several days ago and it still comes back. I am running windows7, AVG9.0, and put comcast back as my home page last week and it appears to be maybe running a antivirus aswell but I can't find it.
PLEASE HELP!!

Tricia9000

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Re: Help it keeps saying insert the "Status" disk and click ok.

Post by Belahzur on Tue Jun 08, 2010 5:31 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Help it keeps saying insert the "Status" disk and click ok.

Post by tricia9000 on Tue Jun 08, 2010 11:25 pm

Ok, I did all that to the letter and nothing. When I rebooted it came back again. Evil or enraged ,
I need you this thing is killing me I have to make my aunts Obituary.

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Re: Help it keeps saying insert the "Status" disk and click ok.

Post by Belahzur on Wed Jun 09, 2010 12:01 am

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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