Nuqel.E - AVG scan dies & computer shuts down

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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by jgilley on 15th June 2010, 7:31 pm

I ran an update to AVG and then a full scan, and no infections were detected.

THere is a "kbhdea" folder within a directory that starts C:\_OTL\MovedFiles....."
Will we eventually want to delete that?

Also, intermittent computer shut downs no longer seem to be a problem. But, I did talk w Gateway and they gave me a Bios Update to apply. Do you think that we have fixed the problem and I don't need to run this BIOS Update, or should I run it in the thought that it probably won't do any harm.

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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by Belahzur on 15th June 2010, 8:46 pm

Hello.
Don't worry about the OTL folder, it's a backup folder just in case we removed anything that wasn't supposed to be removed so we can get it back.

In this case, that folder is part of the malware, it's just a dead backup, you can delete the OTL folder if you want to.


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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by jgilley on 16th June 2010, 1:17 am

Okay. Do you think we are done? Or, is there additional work to be done?

I very much appreciate all your assistance. I will donate!

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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by Belahzur on 17th June 2010, 12:28 am

Hello.
There is a risk to BIOS updates that you could fry the BIOS and then you wont be able to boot anymore.

To do a bios update though, you have to boot to DOS mode, are you able to do that?


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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by jgilley on 17th June 2010, 2:15 am

Since this Computer is no longer yo-yo-ing 50 times a day (on the 3rd day without one) I think I will avoid the BIOS update. I may go read up on it.

I did a bios update a few PCs back. It went okay.

Thanks again for all your help. I hope I won't need your services in the future, but with all the hackers and mal-contents out there, I pronanly will return one day.

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Re: Nuqel.E - AVG scan dies & computer shuts down

Post by Belahzur on 17th June 2010, 1:23 pm

Hello.
Yeah, BIOS update is easy, but that small risk can have a big effect.


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