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Mouse and keyboard disabled

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Re: Mouse and keyboard disabled

Post by brussman on Fri Jun 11, 2010 5:04 am

no - same results as previous try


when I clicked FIX it went immediately to the reboot? window and stayed there - waited 15 min, nothing - clicked yes on reboot? window, nothing. Rebooted computer off disc - repeated process, said no to reboot? and got the report below

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Re: Mouse and keyboard disabled

Post by Dr Jay on Sat Jun 12, 2010 3:48 am

We will need to replace it from the Recovery Console then.

Please boot in to your Windows CD, use the R option for the Recovery Console.

Log on to the current installation.

Let me know when you have gotten this far.


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Re: Mouse and keyboard disabled

Post by brussman on Sat Jun 12, 2010 3:55 pm

I got to "Please a screen which asks "Which Windows installation would you like to log onto" and " Please select a valid installation number" (I am at the Recovery Console.

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Re: Mouse and keyboard disabled

Post by Dr Jay on Sat Jun 12, 2010 7:35 pm

Choose option 1.

You should see a C:\ type of prompt.


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Re: Mouse and keyboard disabled

Post by brussman on Sun Jun 13, 2010 1:47 am

thanks for your help - I need the administrator password to continue - the IT at my work used his password for the entire network at my company to set up my pc and is unable to give it to me (the company bought this PC for me so i can work from home - is ther any way around this?

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Re: Mouse and keyboard disabled

Post by Dr Jay on Sun Jun 13, 2010 6:49 pm

Ok. We are going to fix that in OTLPE, then you should be able to run the Recovery Console without a password.

Please run OTLPE
  • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Setup\RecoveryConsole]
    "SecurityLevel"=dword:00000001


  • Then click the Run Fix button at the top.
  • Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, this is normal.
  • Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
    Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)


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Re: Mouse and keyboard disabled

Post by brussman on Sun Jun 13, 2010 7:37 pm

great - I am at the C:\windows prompt in the recovery consol

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Re: Mouse and keyboard disabled

Post by Dr Jay on Mon Jun 14, 2010 6:15 am

Please type in the following command.

copy C:\i386\kbdhid.sys c:\WINDOWS\system32\drivers\kbdhid.sys

Once this is completed successfully, remove the CD from the computer and reboot.

See if your keyboard works.


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Re: Mouse and keyboard disabled

Post by brussman on Tue Jun 15, 2010 11:25 am

I keyed in "copy C:\i386\kbdhid.sys c:\WINDOWS\system32\drivers\kbdhid.sys" and hit enter and I got:

Access is denied.

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Re: Mouse and keyboard disabled

Post by Dr Jay on Tue Jun 15, 2010 6:40 pm

Type cd \ and press "Enter".

Type cd windows\system32\config and press "Enter".

Type ren system system.bak and press "Enter".

Type copy C:\i386\kbdhid.sys c:\WINDOWS\system32\drivers\kbdhid.sys and press "Enter".

Type exit and press "Enter".

See if this works.


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Re: Mouse and keyboard disabled

Post by brussman on Thu Jun 17, 2010 11:17 am

Same - Access is denied after copy command

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Re: Mouse and keyboard disabled

Post by Dr Jay on Thu Jun 17, 2010 6:03 pm

Alright. Seems the rootkit has blocked that file from being replaced. Let's take ownership of the file, then try again. Similar process.

Type attrib -s -r c:\windows\system32\drivers\kbdhid.sys and press "Enter".

Type copy C:\i386\kbdhid.sys c:\WINDOWS\system32\drivers\kbdhid.sys and press "Enter".

Type exit and press "Enter".

See if this works.


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Re: Mouse and keyboard disabled

Post by brussman on Fri Jun 18, 2010 2:11 pm

attrib -s -r c:\windows\system32\drivers\kbdhid.sys and press "Enter". When I ran this it didn't work " unrecognized command". I then tried attrib -s-r c:\windows\system32\drivers\kbdhid.sys (no space between -s and -r) and it worked.
Still get Access denied after copy command. What do you think?

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Re: Mouse and keyboard disabled

Post by Dr Jay on Fri Jun 18, 2010 5:21 pm

Would you be up for an in-place upgrade of Windows, a data-safe way to place a new install of Windows in to the old one's place?

In this case, Windows would be reinstalled, and hopefully restore all functionality to hardware.

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Re: Mouse and keyboard disabled

Post by brussman on Mon Jun 21, 2010 9:49 pm

Hi I'm back! Thank you for all your help. I got impatient and formated my hard drive and reinstalled windows. I have a Seagate backup so its cool. What are my best options to avoid the repeat of this virus? Can you recommend what software to get? What about good firewall?

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Re: Mouse and keyboard disabled

Post by Dr Jay on Mon Jun 21, 2010 10:42 pm

Software recommendations

Antivirus/Antispyware

  • [You must be registered and logged in to see this link.]: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
  • [You must be registered and logged in to see this link.]: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.


Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

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Dr. Jay (DJ)


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