code fffff

**donhudd** · **donhudd** on 21st May 2010, 3:53 am

new to this forum so thanking you in advance. when trying to get a windows update, it will not install and i get message code fffff. when searching this it said my have malware. i down loaded free version of ad-aware, ran scan, and i get samething. also when trying to do a google search on that computer i get internet explorer sut down message, do this several times and finally get the search done.
thanks again,
Don

**Dr Jay** · **Dr Jay** on 21st May 2010, 5:57 am

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:

Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
If you have already asked for help somewhere, please post the link to the topic you were helped.
We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

Reply to this topic with the word BUMP, or
see this topic.
Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please download ComboFix

from BleepingComputer.com

Alternate link: GeeksToGo.com

Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\combo-fix.exe" /stepdel
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

Welcome to GeekPolice!

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