System is infected with antivirus soft...cannot disenfect system!

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System is infected with antivirus soft...cannot disenfect system!

Post by DrPlastic on 19th May 2010, 12:19 am

My wifes computer is infected with the "antivirus soft" rogue trojan. I cannot access Safe mode (system just reboots /loops back into windows), the registry. it opens and then closes Add/remove programs stating "*****".exe is infected as it does with any other malware removal program (to include Malwarebytes). I cannot do anything with this system. All the help on the internet says I need to go into safe mode but this is impossible...

HELP!

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Re: System is infected with antivirus soft...cannot disenfect system!

Post by Dr Jay on 19th May 2010, 5:17 am

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:
  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

    Reply to this topic with the word BUMP, or
    see [You must be registered and logged in to see this link.].

  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.





Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


Dr. Jay (DJ)


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