Suffered Major Attack from Win32/Nugel.E--HELP!

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Suffered Major Attack from Win32/Nugel.E--HELP!

Post by dwozz on Thu May 13, 2010 3:07 pm

I need help asap due to virus which has prevented me from accessing the internet or my Word files which contain critical legal and non-legal info that I must be able to retrieve before my court date. I am using a friend's laptop to ask for help. Thanking you in advance if you can help me access my word files. By the way, the warning gave me the IP addresses of the attackers and their ports. How can I use this info find out the names of the attackers? :sad:

Darlene

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Re: Suffered Major Attack from Win32/Nugel.E--HELP!

Post by Dr Jay on Thu May 13, 2010 5:24 pm

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:
  • Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:

    Reply to this topic with the word BUMP, or
    see [You must be registered and logged in to see this link.].

  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.





Please visit this webpage for a tutorial on downloading and running ComboFix:

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See the area: Using ComboFix, and when done, post the log back here.


Dr. Jay (DJ)


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