Google Bar infected

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Solved Google Bar infected

Post by nijjhar on Sun May 02, 2010 12:09 pm

Hi,

My internet explorer would not function as a security alert appears with message:-

googletoolbaruser_32.exe is infected. Do you want to activate your antivirus software now?

I say Yes. and the message did complete the scan but this message keep on popping up. Can't use Internet explorer.

I removed the Google tool bar software from control panel but no effect.

I use Virgin Media Antivirus and rang to them. They say it is not their problem and directed me to their Virgin Media Technical support who want £36 to clean my computer of this Virus which is Malware. My screen says Malware database is not up to date.

What shall I do please? It seems that the Virgin Media Antivirus is useless.

I use Medion Computer and Window 7. Any other information needed please?

Win7 gives starting troubles. You need to shut and start a few times before the log in screen will appear.


Rajinder

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Solved Re: Google Bar infected

Post by Kenny94 on Sun May 02, 2010 1:32 pm

[You must be registered and logged in to see this link.] to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.




Also, I would like you to generate a "Add/Remove Software list" log using the HijackThis application. Here is how you can do this:

To get an Uninstall List from HijackThis:

  • Open HijackThis, click Config, click Misc Tools
  • Click "Open Uninstall Manager"
  • Click "Save List" (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.



In your next reply, please include these log(s):

* HijackThis Uninstall List
* HijackThis log (new)

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Solved Re: Google Bar infected

Post by nijjhar on Sun May 02, 2010 11:58 pm

Hi,

Thank you. I am starting my computer in safe mode and then use Virgin Media Security Antivrus programme to run through. If not a success, I will run your programme. Now, can I run your programme in safe mode please? In normal mode, I cannot open my Internet explorer.

Rajinder Nijjhar

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Solved Re: Google Bar infected

Post by Kenny94 on Mon May 03, 2010 1:30 am

In normal mode

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Solved Re: Google Bar infected

Post by Kenny94 on Mon May 03, 2010 9:40 am

Never mine HijackThis.... Smile Lets do the following Rajinder:


Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 6 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

  1. [You must be registered and logged in to see this link.]
  2. [You must be registered and logged in to see this link.]
  3. [You must be registered and logged in to see this link.]
  4. [You must be registered and logged in to see this link.]
  5. [You must be registered and logged in to see this link.]
  6. [You must be registered and logged in to see this link.]


Once you've gotten one of them to run then try to immediately run the following:


Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

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Solved Re: Google Bar infected

Post by nijjhar on Mon May 03, 2010 4:46 pm

Hi,

I got my computer fixed by enteringinto msconfig and unticking the virus.

A friend helped me to do this.

Many thanks and I enjoyed joining this forum.

I will come back with my problems.

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Solved Re: Google Bar infected

Post by Kenny94 on Mon May 03, 2010 4:54 pm

[You must be registered and logged in to see this link.] wrote:Hi,

I got my computer fixed by enteringinto msconfig and unticking the virus.

A friend helped me to do this.

Many thanks and I enjoyed joining this forum.

I will come back with my problems.
Sorry to say this is a band aid fix... Smile

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Solved Re: Google Bar infected

Post by nijjhar on Mon May 03, 2010 6:29 pm

Thank you all.

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Solved Re: Google Bar infected

Post by Kenny94 on Mon May 03, 2010 6:31 pm

Your Welcome.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. Smile

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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