Daughter's computer has some infections

View previous topic View next topic Go down

Daughter's computer has some infections

Post by Nubyia1 on 30th April 2010, 10:24 pm

I ran rkill first and nothing came up so then I ran OTL and here are the results of the OTL scan I ran on my daughters computer:

OTL logfile created on: 4/30/2010 3:05:03 PM - Run 1
OTL by OldTimer - Version 3.2.3.0 Folder = F:\
Windows XP Home Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 6.0.2900.2180)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

254.00 Mb Total Physical Memory | 130.00 Mb Available Physical Memory | 51.00% Memory free
626.00 Mb Paging File | 499.00 Mb Available in Paging File | 80.00% Paging File free
Paging file location(s): C:\pagefile.sys 384 768 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 27.95 Gb Total Space | 21.49 Gb Free Space | 76.89% Space Free | Partition Type: NTFS
Unable to calculate disk information.
E: Drive not present or media not loaded
Drive F: | 122.28 Mb Total Space | 121.08 Mb Free Space | 99.02% Space Free | Partition Type: FAT
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: JLYNN
Current User Name: Owner
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard

========== Processes (SafeList) ==========

PRC - [2010/04/27 16:27:16 | 000,563,712 | ---- | M] (OldTimer Tools) -- F:\OTL.exe
PRC - [2004/08/04 00:56:49 | 001,032,192 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (SafeList) ==========

MOD - [2010/04/27 16:27:16 | 000,563,712 | ---- | M] (OldTimer Tools) -- F:\OTL.exe
MOD - [2004/08/04 00:57:00 | 001,050,624 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll


========== Win32 Services (SafeList) ==========


========== Driver Services (SafeList) ==========

DRV - [2003/06/30 19:11:52 | 000,043,136 | R--- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2001/08/22 09:42:58 | 000,013,632 | ---- | M] (Dell Computer Corporation) [Kernel | System | Running] -- C:\WINDOWS\SYSTEM32\DRIVERS\OMCI.SYS -- (OMCI)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 1



O1 HOSTS File: ([2002/09/03 09:34:19 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O4 - HKLM..\Run: [07510518] C:\DOCUME~1\ALLUSE~1\APPLIC~1\07510518\07510518.exe File not found
O4 - HKLM..\Run: [KernelFaultCheck] File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: DisallowRun = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 1 = opera.exe
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 2 = firefox.exe
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 3 = chrome.exe
O15 - HKCU\..Trusted Domains: ([]msn in My Computer)
O16 - DPF: DirectAnimation Java Classes [You must be registered and logged in to see this link.] (Reg Error: Key error.)
O16 - DPF: Microsoft XML Parser for Java [You must be registered and logged in to see this link.] (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.2.1 192.168.1.1
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\System32\lowsec.exe) - C:\WINDOWS\System32\lowsec.exe File not found
O20 - Winlogon\Notify\igfxcui: DllName - igfxsrvc.dll - C:\WINDOWS\System32\igfxsrvc.dll (Intel Corporation)
O24 - Desktop WallPaper: C:\Documents and Settings\Owner\My Documents\My Pictures\Awsome Girl.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\Owner\My Documents\My Pictures\Awsome Girl.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/12/29 16:41:10 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2010/04/21 11:45:30 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\07510518
[2010/04/18 11:44:59 | 000,000,000 | ---D | C] -- C:\WINDOWS\Minidump
[2010/04/17 21:05:25 | 000,000,000 | ---D | C] -- C:\WINDOWS\System32\CatRoot_bak
[2010/04/14 16:23:04 | 000,272,128 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\bthport.sys
[2010/04/14 16:22:15 | 000,470,528 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\aclayers.dll
[2010/04/14 16:21:19 | 000,060,416 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\colbact.dll
[2010/04/14 16:21:17 | 002,181,376 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntoskrnl.exe
[2010/04/14 16:21:17 | 002,137,088 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrnlmp.exe
[2010/04/14 16:21:15 | 002,058,368 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrnlpa.exe
[2010/04/14 16:21:15 | 002,016,768 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrpamp.exe
[2010/04/14 16:20:33 | 003,555,328 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\moviemk.exe
[2010/04/14 16:18:25 | 000,331,776 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\msadce.dll
[2010/04/14 16:18:03 | 000,683,520 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\inetcomm.dll
[2010/04/14 16:14:37 | 000,655,872 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\mstscax.dll
[2010/04/12 14:33:19 | 000,000,000 | ---D | C] -- C:\WINDOWS\Prefetch
[2010/04/12 11:54:09 | 000,000,000 | ---D | C] -- C:\WINDOWS\peernet
[2010/04/12 11:54:07 | 000,000,000 | ---D | C] -- C:\WINDOWS\provisioning
[2010/04/12 11:51:07 | 000,000,000 | ---D | C] -- C:\WINDOWS\ServicePackFiles
[2010/04/12 11:42:01 | 000,000,000 | -H-D | C] -- C:\WINDOWS\$NtServicePackUninstall$
[2010/04/12 11:41:57 | 000,000,000 | ---D | C] -- C:\WINDOWS\EHome
[2010/04/06 21:09:55 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\DivX
[2010/04/06 21:08:54 | 001,180,952 | ---- | C] (DivX, Inc. ) -- C:\Documents and Settings\Owner\Desktop\DivXWebPlayerInstaller.exe
[4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2010/04/30 14:33:39 | 000,000,006 | -H-- | M] () -- C:\WINDOWS\tasks\SA.DAT
[2010/04/30 14:33:35 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2010/04/30 03:25:11 | 001,835,008 | -H-- | M] () -- C:\Documents and Settings\Owner\NTUSER.DAT
[2010/04/30 03:24:46 | 000,000,178 | -HS- | M] () -- C:\Documents and Settings\Owner\ntuser.ini
[2010/04/29 13:31:30 | 002,154,292 | -H-- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\IconCache.db
[2010/04/29 13:15:22 | 000,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2010/04/16 18:46:10 | 000,311,934 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2010/04/16 18:46:10 | 000,040,196 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2010/04/16 18:46:08 | 000,356,120 | ---- | M] () -- C:\WINDOWS\System32\PerfStringBackup.INI
[2010/04/15 18:34:35 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2010/04/15 17:03:38 | 000,091,888 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2010/04/14 16:34:51 | 000,241,220 | ---- | M] () -- C:\Documents and Settings\Owner\Desktop\First In Work.pdf
[2010/04/12 16:11:46 | 000,013,104 | ---- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
[2010/04/12 14:34:17 | 000,316,640 | ---- | M] () -- C:\WINDOWS\WMSysPr9.prx
[2010/04/12 11:56:00 | 000,000,211 | RHS- | M] () -- C:\boot.ini
[2010/04/12 11:55:57 | 000,000,487 | ---- | M] () -- C:\WINDOWS\win.ini
[2010/04/12 11:47:31 | 000,250,032 | RHS- | M] () -- C:\ntldr
[2010/04/12 11:47:31 | 000,047,564 | RHS- | M] () -- C:\NTDETECT.COM
[2010/04/07 16:15:57 | 001,180,952 | ---- | M] (DivX, Inc. ) -- C:\Documents and Settings\Owner\Desktop\DivXWebPlayerInstaller.exe
[2010/04/02 14:47:38 | 000,010,928 | -HS- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\OIXQ
[2010/04/02 14:47:38 | 000,010,928 | -HS- | M] () -- C:\Documents and Settings\All Users\Application Data\OIXQ
[4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2010/04/14 16:34:50 | 000,241,220 | ---- | C] () -- C:\Documents and Settings\Owner\Desktop\First In Work.pdf
[2010/04/12 11:55:40 | 000,316,640 | ---- | C] () -- C:\WINDOWS\WMSysPr9.prx
[2010/03/24 20:59:11 | 000,000,118 | ---- | C] () -- C:\WINDOWS\System32\MRT.INI
[2002/09/03 09:58:49 | 000,027,440 | ---- | C] () -- C:\WINDOWS\System32\drivers\secdrv.sys
< End of report >

What's my next step?

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 30th April 2010, 11:53 pm

Hello.

Please run OTL.exe.

  • Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :OTL
    O4 - HKLM..\Run: [07510518] C:\DOCUME~1\ALLUSE~1\APPLIC~1\07510518\07510518.exe File not found
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: DisallowRun = 1
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 1 = opera.exe
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 2 = firefox.exe
    O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun: 3 = chrome.exe
    [2010/04/21 11:45:30 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\07510518



  • Return to OTL, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.

  • Click the red Run Fix button.
  • A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTL.exe
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 1st May 2010, 5:16 pm

Here are the contents of the log:

========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\07510518 deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\DisallowRun deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun\\1 deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun\\2 deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\DisallowRun\\3 deleted successfully.
C:\Documents and Settings\All Users\Application Data\07510518 folder moved successfully.

OTL by OldTimer - Version 3.2.3.0 log created on 05012010_101348

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 1st May 2010, 6:34 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 2nd May 2010, 7:01 am

Malwarebytes' Anti-Malware 1.46
[You must be registered and logged in to see this link.]
Database version: 4052
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180
5/2/2010 2:56:17 AM
mbam-log-2010-05-02 (02-56-17).txt
Scan type: Quick scan
Objects scanned: 131941
Time elapsed: 13 minute(s), 15 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 9
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{c48635ad-d6b5-3ee4-aaa2-540d5a173658} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{c48635ad-d6b5-3ee4-aaa2-540d5a173658} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\uid (Malware.Trace) -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\System32\lowsec.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\4yr0tk.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\5n10t9.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\919bvf.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\q9zb3y.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winsys\wdl.dll (Stolen.Data) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winsys\wdl.dll.lll (Stolen.Data) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Desktop\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Application Data\ave.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 2nd May 2010, 9:00 pm

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 3rd May 2010, 4:37 am

ComboFix 10-05-02.01 - Owner 05/03/2010 0:19.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.254.133 [GMT -7:00]
Running from: c:\documents and settings\Owner\Desktop\Combo-Fix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Owner\Local Settings\Temporary Internet Files\C6xAxQ2.jpg
c:\documents and settings\Owner\Local Settings\Temporary Internet Files\jDj5PY8.jpg
c:\documents and settings\Owner\Local Settings\Temporary Internet Files\mPex31.jpg
c:\documents and settings\Owner\Local Settings\Temporary Internet Files\RRq6i2F.jpg
c:\program files\WindowsUpdate
c:\windows\system32\drivers\fad.sys
c:\windows\system32\winsys

.
original MBR restored successfully !
.
((((((((((((((((((((((((( Files Created from 2010-04-03 to 2010-05-03 )))))))))))))))))))))))))))))))
.

2010-05-02 00:49 . 2010-05-02 00:49 6153352 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-04-18 04:05 . 2010-04-18 04:31 -------- d-----w- c:\windows\system32\CatRoot_bak
2010-04-14 23:23 . 2008-06-13 13:10 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2010-04-14 23:22 . 2009-11-21 16:36 470528 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-04-14 23:20 . 2009-10-23 14:27 3555328 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-04-14 23:18 . 2008-05-01 14:30 331776 -c----w- c:\windows\system32\dllcache\msadce.dll
2010-04-14 23:18 . 2009-07-10 13:42 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll
2010-04-14 23:18 . 2008-04-11 18:50 683520 -c----w- c:\windows\system32\dllcache\inetcomm.dll
2010-04-14 23:14 . 2009-06-05 07:42 655872 -c----w- c:\windows\system32\dllcache\mstscax.dll
2010-04-14 23:12 . 2008-04-21 10:02 215552 -c----w- c:\windows\system32\dllcache\wordpad.exe
2010-04-12 23:11 . 2010-04-12 23:11 -------- d-----w- c:\windows\system32\config\systemprofile\Local Settings\Application Data\Microsoft
2010-04-12 21:33 . 2010-04-12 21:33 -------- d-----w- c:\windows\system32\wbem\AutoRecover
2010-04-12 18:54 . 2010-04-12 18:54 -------- d-----w- c:\windows\peernet
2010-04-12 18:54 . 2010-04-12 18:54 -------- d-----w- c:\windows\provisioning
2010-04-12 18:51 . 2010-04-15 00:06 -------- d-----w- c:\windows\ServicePackFiles
2010-04-12 18:41 . 2010-04-12 18:41 -------- d-----w- c:\windows\EHome
2010-04-07 04:09 . 2010-04-07 04:09 -------- d-----w- c:\documents and settings\All Users\Application Data\DivX

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-02 00:54 . 2010-02-01 20:03 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-29 22:39 . 2010-02-01 20:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 22:39 . 2010-02-01 20:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-12 23:11 . 2010-03-22 23:54 13104 ----a-w- c:\documents and settings\Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-04-12 18:58 . 2009-12-29 23:40 77423 ----a-w- c:\windows\PCHealth\HelpCtr\OfflineCache\index.dat
2010-03-10 08:02 . 2002-09-03 17:09 417792 ----a-w- c:\windows\system32\vbscript.dll
2010-02-26 06:12 . 2006-06-23 19:33 662016 ----a-w- c:\windows\system32\wininet.dll
2010-02-26 06:12 . 2004-08-04 07:56 81920 ------w- c:\windows\system32\ieencode.dll
2010-02-24 12:31 . 2002-09-03 16:42 454016 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-16 13:19 . 2002-09-03 16:50 2181376 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 12:39 . 2002-08-29 01:04 2058368 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:47 . 2010-02-05 14:16 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:01 . 2002-09-03 17:06 226880 ----a-w- c:\windows\system32\drivers\tcpip6.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2003-01-13 155648]
"HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2003-01-13 114688]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"65533:TCP"= 65533:TCP:Services
"52344:TCP"= 52344:TCP:Services
"2479:TCP"= 2479:TCP:Services
"9351:TCP"= 9351:TCP:Services
"3389:TCP"= 3389:TCP:Remote Desktop
"8874:TCP"= 8874:TCP:Services
"8873:TCP"= 8873:TCP:Services

.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
DPF: DirectAnimation Java Classes - [You must be registered and logged in to see this link.]
DPF: Microsoft XML Parser for Java - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-05-03 00:27
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-05-03 00:30:21
ComboFix-quarantined-files.txt 2010-05-03 07:30

Pre-Run: 22,930,272,256 bytes free
Post-Run: 23,369,052,160 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 6604F01D8FDC9DFC9E462C00BCB9B7E0

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 3rd May 2010, 9:54 pm

Hello.

  1. Close any open browsers.
  2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  3. Open notepad and copy/paste the text in the quotebox below into it:
    Code:

    Registry::
    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
    "65533:TCP"=-
    "52344:TCP"=-
    "2479:TCP"=-
    "9351:TCP"=-
    "3389:TCP"=-
    "8874:TCP"=-
    "8873:TCP"=-
  4. Save this as CFScript.txt, in the same location as ComboFix.exe



  5. Referring to the picture above, drag CFScript into ComboFix.exe
  6. When finished, it shall produce a log for you at C:\ComboFix.txt
  7. Please post the contents of the log in your next reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 3rd May 2010, 10:26 pm

Hello, it seems like I do not have any anti virus but, here are the results of the scan:

ComboFix 10-05-02.01 - Owner 05/03/2010 18:08:10.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.254.155 [GMT -7:00]
Running from: c:\documents and settings\Owner\Desktop\Combo-Fix.exe
Command switches used :: c:\documents and settings\Owner\Desktop\CFScript.txt
.

((((((((((((((((((((((((( Files Created from 2010-04-04 to 2010-05-04 )))))))))))))))))))))))))))))))
.

2010-05-02 00:49 . 2010-05-02 00:49 6153352 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-04-18 04:05 . 2010-04-18 04:31 -------- d-----w- c:\windows\system32\CatRoot_bak
2010-04-14 23:23 . 2008-06-13 13:10 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2010-04-14 23:22 . 2009-11-21 16:36 470528 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-04-14 23:20 . 2009-10-23 14:27 3555328 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-04-14 23:18 . 2008-05-01 14:30 331776 -c----w- c:\windows\system32\dllcache\msadce.dll
2010-04-14 23:18 . 2009-07-10 13:42 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll
2010-04-14 23:18 . 2008-04-11 18:50 683520 -c----w- c:\windows\system32\dllcache\inetcomm.dll
2010-04-14 23:14 . 2009-06-05 07:42 655872 -c----w- c:\windows\system32\dllcache\mstscax.dll
2010-04-14 23:12 . 2008-04-21 10:02 215552 -c----w- c:\windows\system32\dllcache\wordpad.exe
2010-04-12 23:11 . 2010-04-12 23:11 -------- d-----w- c:\windows\system32\config\systemprofile\Local Settings\Application Data\Microsoft
2010-04-12 21:33 . 2010-04-12 21:33 -------- d-----w- c:\windows\system32\wbem\AutoRecover
2010-04-12 18:54 . 2010-04-12 18:54 -------- d-----w- c:\windows\peernet
2010-04-12 18:54 . 2010-04-12 18:54 -------- d-----w- c:\windows\provisioning
2010-04-12 18:51 . 2010-04-15 00:06 -------- d-----w- c:\windows\ServicePackFiles
2010-04-12 18:41 . 2010-04-12 18:41 -------- d-----w- c:\windows\EHome
2010-04-07 04:09 . 2010-04-07 04:09 -------- d-----w- c:\documents and settings\All Users\Application Data\DivX

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-02 00:54 . 2010-02-01 20:03 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-29 22:39 . 2010-02-01 20:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 22:39 . 2010-02-01 20:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-12 23:11 . 2010-03-22 23:54 13104 ----a-w- c:\documents and settings\Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-04-12 18:58 . 2009-12-29 23:40 77423 ----a-w- c:\windows\PCHealth\HelpCtr\OfflineCache\index.dat
2010-03-10 08:02 . 2002-09-03 17:09 417792 ----a-w- c:\windows\system32\vbscript.dll
2010-02-26 06:12 . 2006-06-23 19:33 662016 ----a-w- c:\windows\system32\wininet.dll
2010-02-26 06:12 . 2004-08-04 07:56 81920 ------w- c:\windows\system32\ieencode.dll
2010-02-24 12:31 . 2002-09-03 16:42 454016 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-16 13:19 . 2002-09-03 16:50 2181376 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 12:39 . 2002-08-29 01:04 2058368 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:47 . 2010-02-05 14:16 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:01 . 2002-09-03 17:06 226880 ----a-w- c:\windows\system32\drivers\tcpip6.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2003-01-13 155648]
"HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2003-01-13 114688]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
DPF: DirectAnimation Java Classes - [You must be registered and logged in to see this link.]
DPF: Microsoft XML Parser for Java - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-05-03 18:15
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(604)
c:\windows\system32\igfxsrvc.dll
c:\windows\system32\hccutils.DLL
.
Completion time: 2010-05-03 18:18:38
ComboFix-quarantined-files.txt 2010-05-04 01:18
ComboFix2.txt 2010-05-03 07:30

Pre-Run: 23,361,437,696 bytes free
Post-Run: 23,364,538,368 bytes free

- - End Of File - - 9BCE17C2F1E78D741729D9C9FD46DD25

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 3rd May 2010, 10:38 pm

Hello.

You aren't running Anti Virus Software

Please install Avira antivirus otherwise you won't be protected.

1) [You must be registered and logged in to see this link.]
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 4th May 2010, 3:51 pm

I installed Avira on the computer.

Malwarebytes' Anti-Malware 1.46
[You must be registered and logged in to see this link.]

Database version: 4052

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

5/4/2010 11:45:45 AM
mbam-log-2010-05-04 (11-45-45).txt

Scan type: Quick scan
Objects scanned: 131075
Time elapsed: 12 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 4th May 2010, 3:53 pm

I'm going to download Firefox as well because in my opinion...Internet Explorer sucks and isn't so safe.

Ok So I have downloaded Firefox, Outpost and Avira to my daughters computer all from the links you gave me from my computer issues. Thanks so much.
What's next?


Last edited by Nubyia1 on 4th May 2010, 4:54 pm; edited 1 time in total (Reason for editing : update on what I did)

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 4th May 2010, 10:18 pm

Run ESET Online Scan
Please do an online scan with [You must be registered and logged in to see this link.]. Please use Internet Explorer as it uses ActiveX.

  • Check (tick) this box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • When prompted to run ActiveX. click Yes.
  • You will be asked to install an ActiveX. Click Install.
  • Once installed, the scanner will be initialized.
  • After the scanner is initialized, click Start.
  • Check (tick) Remove found threats box.
  • Check (tick) Scan unwanted applications.
  • Click on Scan.
  • It will start scanning. Please be patient.
  • Once the scan is done, the log will be saved here: C:\Program Files\esetonlinescanner\log.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 6:20 am

Hello, Here are the results of the scan:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=b869c5ad9536bc4c97e58f3d47ef56bd
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-05-05 03:28:38
# local_time=2010-05-04 08:28:38 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=1797 16775125 100 93 0 31999308 0 0
# compatibility_mode=6912 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=54187
# found=5
# cleaned=5
# scan_time=5128
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\JBNFG8S9\CA0PA7CT.html JS/Exploit.Pdfka.NXM trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\JJHZFHGW\s002106202317r0409R00238e68X67fd711dY2c417fa0Z0100f060[1] JS/Exploit.Pdfka.BYP trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\VSG4NX53\CAWXY7W9.htm JS/Exploit.Agent.NBC trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\YBUZUFUF\s002106202317r0409R24d74f18X7b43a1ebY30e4c941Z0100f060[1] JS/Exploit.Pdfka.NXM trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{654E1CFD-FEBB-45DD-ABA8-82EBBEBBE7DF}\RP142\A0023465.exe a variant of Win32/Kryptik.DXB trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 5th May 2010, 6:39 pm

Now open a new Notepad file, and input this into the Notepad file:

@echo off
net user HelpAssistant /active:no
net localgroup Administrators HelpAssistant /delete
net user HelpAssistant>"%userprofile%\desktop\log.txt"
start notepad "%userprofile%\desktop\log.txt"
exit

Save this as fix.bat, save it to your desktop.
Double click fix.bat and the black cmd window will open and close, this is normal.
Please post the resulting log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 7:42 pm

I'm telling you, I am learning so much about computers working with you. All these commands and to think most of us no nothing about this. Here are the results:

User name HelpAssistant
Full Name Remote Desktop Help Assistant Account
Comment Account for Providing Remote Assistance
User's comment
Country code 000 (System Default)
Account active No
Account expires Never

Password last set 5/2/2010 3:02 AM
Password expires Never
Password changeable 5/2/2010 3:02 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 5/2/2010 3:02 AM

Logon hours allowed All

Local Group Memberships
Global Group memberships *None
The command completed successfully.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 5th May 2010, 7:59 pm

1. Please download The Avenger by Swandog46 to your Desktop
Link: [You must be registered and logged in to see this link.]

  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop
2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Folders to delete:
C:\Documents and Settings\HelpAssistant

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
4. Please copy/paste the content of c:\avenger.txt into your reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 8:28 pm

Results:

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Folder "C:\Documents and Settings\HelpAssistant" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 5th May 2010, 9:52 pm

How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 9:56 pm

It's running ok..a little slow after I ran the avenger program but it's ok. I'm just trying to figure out this script protection business. How do scripts damage computers? What's next?

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 9:58 pm

Also, I am still unable to make a donation. The page keeps coming up saying there are issues and an administrator will email m when it's back up and running.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 5th May 2010, 10:06 pm

Hello.
The warning is for others, The Avenger is extremely powerful.

Lets see what we can do about making things a bit faster.

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 5th May 2010, 11:18 pm

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 7:18:20 PM, on 5/5/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [OutpostMonitor] C:\PROGRA~1\Agnitum\OUTPOS~1\op_mon.exe /tray /noservice
O4 - HKLM\..\Run: [OutpostFeedBack] "C:\Program Files\Agnitum\Outpost Firewall\feedback.exe" /dump:os_startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - [You must be registered and logged in to see this link.]
O20 - AppInit_DLLs: c:\progra~1\agnitum\outpos~1\wl_hook.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Agnitum Client Security Service (acssrv) - Agnitum Ltd. - C:\PROGRA~1\Agnitum\OUTPOS~1\acs.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 3755 bytes

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 6th May 2010, 9:25 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"


  • Press "Fix Checked"
  • Close Hijack This.

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Reboot normally.

How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 8th May 2010, 7:07 pm

Well at first the computer wouldn't come back on but the next day it came on. It's running alright. There's a slight delay when opening firefox but that could just be to the computer being old.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 8th May 2010, 11:22 pm

Maybe, how much RAM does this machine have?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 9th May 2010, 6:57 pm

256MB of Ram

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 9th May 2010, 11:40 pm

That could really use an upgrade then. I would recommend upgrading to at least 2GB.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 10th May 2010, 3:15 pm

ok..when I get the chance I will purchase it. What is the next step now?

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Belahzur on 10th May 2010, 9:43 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Daughter's computer has some infections

Post by Nubyia1 on 12th May 2010, 5:44 pm

Thank you. Computer is running smoothly.

Nubyia1
Novice
Novice

Posts Posts : 29
Joined Joined : 2010-04-27
Gender Gender : Female
OS OS : Vista and XP
Points Points : 24586
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum