Windows Security Alert

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Re: Windows Security Alert

Post by jseiler on 10th May 2010, 1:18 am

Did. Still doesn't work. Internet Explorer does not work either so there must be some connection.

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Re: Windows Security Alert

Post by Belahzur on 11th May 2010, 7:52 pm

Hmmm.
If you can use Firefox, please use that for now.

How is the machine running in general?


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Re: Windows Security Alert

Post by jseiler on 12th May 2010, 4:48 am

Machine is a bit slow, i-tunes not working, wizards101 not working and getting messages that antivir desktop reports virus protection is out of date even though I updated on 4/28/2010.

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Re: Windows Security Alert

Post by Belahzur on 12th May 2010, 10:34 pm

What version of Avira have you got? they recently released version 10, if you have 9, you need to update that to fix that error.

Try uninstalling and re-installing iTunes as well.


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Re: Windows Security Alert

Post by jseiler on 13th May 2010, 6:09 am

Running Avira 10 but still getting "out of date" message, iTunes appears to be working, IE not working (I would like to get this working even though using Firefox), things running a bit slow even after clean-up and defrag.
Thanks for your help so far. What else can we try to get IE working as this seems to coincide with some other glitches?

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Re: Windows Security Alert

Post by Belahzur on 13th May 2010, 9:59 pm

Hello.
Right click the Avira icon in the corner, disable the Avira guard, then turn it back on, maybe a little confusion somewhere.


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Re: Windows Security Alert

Post by jseiler on 13th May 2010, 10:39 pm

Deactivated then reactivated and tried to update and got the following error log:
Avira AntiVir Personal - Free Antivirus Updater
Complete product update

Creation time: Thu May 13 17:38:12 2010


Operating system:
Windows XP (Service Pack 2) [5.1.2600] 32 bit

Product information:
Product version: 10.0.0.567
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 10.0.0.29
Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 10.0.9.0
Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 0.1.0.44
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 10.0.0.8
GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 10.0.2.0

Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\

Proxy settings:
System settings used

17:38:13 [UPD] [INFO] Checking whether newer files are available.
17:38:13 [UPD] [INFO] Select update server 'http://62.146.66.187/update'.
17:38:13 [UPD] [INFO] Downloading of 'http://62.146.66.187/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:14 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.187/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:14 [UPD] [INFO] Select update server 'http://62.146.66.188/update'.
17:38:14 [UPD] [INFO] Downloading of 'http://62.146.66.188/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:15 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.188/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:15 [UPD] [INFO] Select update server 'http://62.146.66.189/update'.
17:38:15 [UPD] [INFO] Downloading of 'http://62.146.66.189/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:16 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.189/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:16 [UPD] [INFO] Select update server 'http://80.190.143.226/update'.
17:38:16 [UPD] [INFO] Downloading of 'http://80.190.143.226/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:18 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.226/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:18 [UPD] [INFO] Select update server 'http://80.190.143.227/update'.
17:38:18 [UPD] [INFO] Downloading of 'http://80.190.143.227/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:19 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.227/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:19 [UPD] [INFO] Select update server 'http://80.190.143.228/update'.
17:38:19 [UPD] [INFO] Downloading of 'http://80.190.143.228/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:20 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.228/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:20 [UPD] [INFO] Select update server 'http://80.190.143.229/update'.
17:38:20 [UPD] [INFO] Downloading of 'http://80.190.143.229/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:21 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.229/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:21 [UPD] [INFO] Select update server 'http://80.190.143.230/update'.
17:38:21 [UPD] [INFO] Downloading of 'http://80.190.143.230/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:22 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.230/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:22 [UPD] [INFO] Select update server 'http://80.190.143.231/update'.
17:38:22 [UPD] [INFO] Downloading of 'http://80.190.143.231/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:23 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.231/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:23 [UPD] [INFO] Select update server 'http://80.190.143.232/update'.
17:38:23 [UPD] [INFO] Downloading of 'http://80.190.143.232/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:24 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://80.190.143.232/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:24 [UPD] [INFO] Select update server 'http://perspeak.avira-update.com/update'.
17:38:24 [UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
17:38:25 [UPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://perspeak.avira-update.com/update/idx/master.idx' failed. Error: A connection with the server could not be established
17:38:25 [UPDLIB] [ERROR] No additional servers found, the update will be canceled.
17:38:25 [UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537.


Summary:
********
0 Files downloaded
0 Files installed

Thu May 13 17:38:25 2010
The update failed!

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Re: Windows Security Alert

Post by Belahzur on 14th May 2010, 9:25 am

You may need to uninstall Avira, then re-install that too to fix this if any damage has been done.


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Re: Windows Security Alert

Post by jseiler on 14th May 2010, 11:18 pm

Uninstalled then downloaded new copy off the website and installed. Same errors. IE still not working.

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Re: Windows Security Alert

Post by jseiler on 18th May 2010, 2:20 am

bump

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Re: Windows Security Alert

Post by jseiler on 19th May 2010, 6:11 pm

bump

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Re: Windows Security Alert

Post by Belahzur on 19th May 2010, 10:39 pm

Hello.
The malware may have done too much damage, not sure if this can be fixed.

You may need to reformat if it comes to that.


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Re: Windows Security Alert

Post by jseiler on 20th May 2010, 1:50 am

Sounds ugly. Do you suggest calling in someone or can you direct me to instructions? Thanks.

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Re: Windows Security Alert

Post by Belahzur on 20th May 2010, 10:52 pm

Worth a try, but once damage is done, it is done and nothing can be done other than formatting.


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