My husband managed to get his comp a virus today that killed the sound. We tried everything we could before breaking down for a reformat. When we run the xp cd that came with the comp it of course asks for the product key. We put in the key that is on the back of the computer but it says its invalid so we cannot go any further. Any help would be greatly appreciated.
This happens to me all the time as I change hard drives way too often. You will have to call microsoft and they will ask for your key and provide you with another one that the program will take. Unfortunately, probably every time you reformat now you will have to do this, I think I am on about my 7th time. Good luck.
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Joined : 2010-04-27
Operating System : Windows XP home
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