Daughter's computer infected

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Re: Daughter's computer infected

Post by Belahzur on Sun May 02, 2010 9:08 pm

Hello.

I see that you are running Ares.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Ares 2.1.0
    Java(TM) 6 Update 13

Please download [You must be registered and logged in to see this link.] and install it. It will install over version 3.5.9 you currently have installed, so you won't lose any bookmarked websites.


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Re: Daughter's computer infected

Post by AngelsElf on Tue May 04, 2010 1:49 am

Okay we have done all the things you have asked us to do. My daughter sure didnt want to uninstall Ares though but I won ^^

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Re: Daughter's computer infected

Post by Belahzur on Tue May 04, 2010 10:38 pm

Run ESET Online Scan
Please do an online scan with [You must be registered and logged in to see this link.]. Please use Internet Explorer as it uses ActiveX.

  • Check (tick) this box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • When prompted to run ActiveX. click Yes.
  • You will be asked to install an ActiveX. Click Install.
  • Once installed, the scanner will be initialized.
  • After the scanner is initialized, click Start.
  • Check (tick) Remove found threats box.
  • Check (tick) Scan unwanted applications.
  • Click on Scan.
  • It will start scanning. Please be patient.
  • Once the scan is done, the log will be saved here: C:\Program Files\esetonlinescanner\log.txt.


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Re: Daughter's computer infected

Post by AngelsElf on Wed May 05, 2010 1:09 pm

Below is the ONLY text log in the place you said it would be

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=1

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Re: Daughter's computer infected

Post by Belahzur on Wed May 05, 2010 6:46 pm

How is the machine running now?


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