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ANTIVIRUS SOFT REMOVAL QUESTIONS AND ANGST

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ANTIVIRUS SOFT REMOVAL QUESTIONS AND ANGST

Post by traveler on Fri Apr 23, 2010 12:18 am

1.Is it necessary to be able to get to the internet when you are in 'safe mode with networking'? the instructions indicate you should be able to but I can't. I have a wireless USB adapter on the downstairs PC that has the antivirus soft, but when i unclick the proxy box, i can no longer connect to the internet. is this important? (i tried it without the internet and it didn't work).

2. i have already loaded on my desktop (via a flash drive) the malwarebytes things. if the answer to the above question is 'yes', (internet needed) then should i uninstall them before moving my downstairs PC (with the adapter) to the upstairs PC (with a wire). in other words, could they have become infected while on my PC with the antivirus soft so that i should reinstall them?

3. what can i do when the internet options box is so big i can't check on 'ok' at the bottom of the drop menu?

i am concealing my frustration, but i am really really really angry. i need your help to be better. thanks!

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Re: ANTIVIRUS SOFT REMOVAL QUESTIONS AND ANGST

Post by Belahzur on Fri Apr 23, 2010 12:31 am

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: ANTIVIRUS SOFT REMOVAL QUESTIONS AND ANGST

Post by traveler on Fri Apr 23, 2010 3:13 am

I appreciate your help but I am a regular computer user. Since there is no such thing as a dumb question, what is OTL and where do I find it? And, do I just cut and paste the logs? Also, if I post the logs will it reveal anything private? I gather once I do this you will be able to provide some more thoughts? Thanks.

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Re: ANTIVIRUS SOFT REMOVAL QUESTIONS AND ANGST

Post by Belahzur on Fri Apr 23, 2010 3:31 pm

Hello.
The download link is in the bolded text in my above post.

OTL wont show any sensitive data, it will just show me what's running and some registry data to see where the malware is hiding.

Yes, copy/paste logs here.


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