General Antivirus Removal

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General Antivirus Removal

Post by jbsatrom on 11th April 2010, 2:45 pm

My wife picked up the General Antivirus bug on her Dell Latitude Laptop running Windows XP/SP3. I did a web search to find methods to remove it and what I found isn't working. All of the posts were from early-to-mid 2009, so I'm wondering if the virus has been updated to plug some of the previous holes. When I boot-up in Safe Mode with Networking, I am able to download programs from the Internet to the Desktop, but I can't open them. I tried a couple (Malwarebytles for one) and had the same result with all of them (don't run). I also found step-by-step instructions for deleting the relevant files and registry entries, but I'm not able to access the "Run" window to get to the Registry Editor. It has also prevented access to the User Profiles and apparently changed the password to the Administrator profile as I tried booting up using my XP CD-ROM and it won't allow me to access the Registry menu without the Administrator's password, which isn't working. The laptop is fairly new, so I did consider just reinstalling Windows XP, but haven't tried that yet. Any assistance would be much appreciated.

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Re: General Antivirus Removal

Post by Belahzur on 11th April 2010, 10:36 pm

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: General Antivirus Removal

Post by jbsatrom on 13th April 2010, 12:12 pm

Thanks for your response. I attempted to download and run the OTL.exe file as you recommended. I was able to successfully download it to my desktop, however, I was not able to run it (same applied to any new downloads that I tried to run). I was also unable to run regedit to try to clean the registry. The malware would also not allow me to delete the .dll files associated with it. As a result, I ended up doing a complete reload of Windows XP yesterday. Despite the time involved, it appears to be successful at this point. I was fairly lucky that the laptop was relatively new and had limited files on it. Thanks again for your help.

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Re: General Antivirus Removal

Post by Belahzur on 13th April 2010, 6:47 pm

Okay, thanks for notifying me.


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