GeekPolice
Welcome to GeekPolice.net!

From "wow" to "whoa" - we're teaching practical technology and helping others with tech support. Join our family here!

You are viewing the forum as a "Guest" which doesn't give you member privileges to ask questions or post comments.

Take 30 seconds to register or log in below and unlock the limitations of this website to discover new computer knowledge!

Antivirus Suite hijacked my PC

View previous topic View next topic Go down

Antivirus Suite hijacked my PC

Post by patdave on Thu Apr 08, 2010 5:43 pm

Am currently using laptop, but PC using XP got infected with Antivirus suite.

Started in Safe mode, as virus was stopping everything. Told to untick Proxy in Lan settings in Internet Options & downloaded Malware Bytes & scanned,& then removed all infected items. Rebooted as per instructions from Malware Bytes & the Antivirus Suite stuff seems to have gone.

I was able to open Explorer & get onto a favorite page, but when I tried to move to another page got the message that iexplore.exe was not responding & would not close, eventually closed by Control, Alt, Delete.

But when I went go back in, got message did I want to recover tab following Internet Explorer problems? I had to choose between recover tab or home page - chose home page but the still couldnt get on the net. Tried to close once more & got following message - This window is busy closing it may cause a problem. do you want to close it anyway? When I indicate yes - it still does nothing the only way to get out is to use Control/Alt/Delete again.

Clicked on Internet Explorer again & it wont open at all.

After PC is switched off completely I am able to open Explorer but unable to access the net, then the system just hangs - so have to use Control/Alt/Delete again.

But think there must be some internet access as McAfee is able to download updates.

Any advice will be really appreciated urgently - but can it please be in simple terms as my knowledge is severley limited.

Many Thanks in advance.

patdave
Beginner
Beginner

Status :
Online
Offline

Posts : 2
Joined : 2010-04-07
OS : XP
Points : 24316
# Likes : 0

View user profile

Back to top Go down

Re: Antivirus Suite hijacked my PC

Post by Dr Jay on Thu Apr 08, 2010 7:35 pm

Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Administrator
Administrator

Status :
Online
Offline

Posts : 13705
Joined : 2009-09-06
Gender : Male
OS : Windows 10 Home & Pro
Points : 144805
# Likes : 10

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum