Lost screen saver screen is all white with icons

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Lost screen saver screen is all white with icons

Post by jheans on Mon Mar 29, 2010 2:08 am

I was on the web and went out of google. The computer started running really slow, and then my screen changed white with icons. I turned off my computer and started it again. Same thing showed up. Do I have a virus. I do have Norton 360. Can someone help me? I would like restore my screen saver and get my computer running back up to speed. Can someone suggest what I should do. Thank you.

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Re: Lost screen saver screen is all white with icons

Post by Dr Jay on Mon Mar 29, 2010 2:34 pm

Please visit this webpage for a tutorial on downloading and running ComboFix:

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See the area: Using ComboFix, and when done, post the log back here.


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I have the log in notepad, how do I post it?

Post by jheans on Mon Mar 29, 2010 4:26 pm

DragonMaster Jay wrote:Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.

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Re: Lost screen saver screen is all white with icons

Post by jheans on Mon Mar 29, 2010 5:43 pm

I am lost at trying to dowload the log to this site. I was trying to fix this myself, but am over my head. Will take my computer to get it looked at.
Thanks :sad:

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Re: Lost screen saver screen is all white with icons

Post by Dr Jay on Mon Mar 29, 2010 8:42 pm

Can you transfer the file with a flash drive or CD, from a clean computer on to the infected one?

We can try to fix the problem here. We have dealt with that issue a lot.


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