Hijackthis Problems

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Re: Hijackthis Problems

Post by Dr Jay on 22nd March 2010, 9:04 pm

Please go to Start > Control Panel > Add or Remove Programs and remove the following (if present):

  • Kiwee Toolbar


Please run OTL.exe.

  • Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    C:\Users\Broadcast\AppData\Local\23755159.dll

    :folders
    C:\Users\Broadcast\AppData\Local\QJyrk5wvCU1
    C:\ProgramData\QJyrk5wvCU1

    :commands
    [purity]
    [emptytemp]
    [reboot]


  • Return to OTL.exe, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.

  • Click the red Run Fix button.
  • A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTL.exe

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


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Re: Hijackthis Problems

Post by Kirbie on 22nd March 2010, 10:52 pm

I don't have Add/ Remove in my Control Panel so I chose "Programs" and then Programs and Features which gave me a list of programs on my pc that I could change or uninstall.

In that listing, I did not see Kiwee Toolbar but I am pretty sure it's on here because I see the window pop out of the bottom right corner and I can see the toolbar in my webpage at this very moment.

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Re: Hijackthis Problems

Post by Kirbie on 22nd March 2010, 10:55 pm

I see Kiwee Toolbar checked when I click View, then Toolbars in my web browser.

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Re: Hijackthis Problems

Post by Dr Jay on 22nd March 2010, 11:48 pm

After doing the above fix, do this fix, please.

Please run OTL.exe.

  • Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :otl
    FF - prefs.js..browser.search.selectedEngine: "Kiwee Live Search"
    FF - prefs.js..extensions.enabledItems: [You must be registered and logged in to see this link.]:1.0
    FF - prefs.js..keyword.URL: "http://kwtb.search.imgag.com/?c=GNKIW29193&sbs=1&sc=2&f=web&vernum=1.0&uid=&did=f8d4a70c-98e2-4081-901d-01bf93043ede&q="
    FF - HKLM\software\mozilla\Firefox\Extensions\\toolbar@kiwee.com: C:\Program Files (x86)\Kiwee Toolbar\2.9.201\firefox [2009/07/07 12:55:45 | 000,000,000 | ---D | M]
    O2 - BHO: (Kiwee Toolbar) - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files (x86)\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll (AG Interactive)
    O3 - HKLM\..\Toolbar: (Kiwee Toolbar) - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files (x86)\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll (AG Interactive)
    O3 - HKCU\..\Toolbar\WebBrowser: (Kiwee Toolbar) - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files (x86)\Kiwee Toolbar\2.9.201\KiweeIEToolbar.dll (AG Interactive)

    :files
    C:\Users\Broadcast\AppData\Roaming\Mozilla\FireFox\Profiles\07vm14rp.default\searchplugins\kiwee-live-search.xml

    :commands
    [emptytemp]
    [reboot]


  • Return to OTL.exe, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.

  • Click the red Run Fix button.
  • A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTL.exe

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


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Re: Hijackthis Problems

Post by Kirbie on 24th March 2010, 2:33 pm

The 1st fix that I was running said that a problem cause OTL to close and it had to stop the program. After it closed, I clicked to open it again and the notepad that popped up basically said to reboot. There were two sentences there about problems and errors I think that would fix upon reboot. So that is what I did. I'm not sure if that was the notepad that I should have pasted here or not, because the program did stop running and it did not create itself like it usually does after a scan is complete. Please advise. Upon reboot, I am still getting this window everytime about Windows Defender(is that a virus?).
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Re: Hijackthis Problems

Post by Dr Jay on 24th March 2010, 5:35 pm

If OTL will not work, then please go to Control Panel > Programs and Features and uninstall Kiwee Toolbar. It is spyware/adware.

For Windows Defender error, let's do this.

Please open Notepad and enter in the following:
@echo off
echo Now doing DLL cleanup. If you do not want this, exit now...
pause
echo DLL Cleanup > dllcleanup.txt
regsvr32 /u wuapi.dll >> dllcleanup.txt
regsvr32 /u wuaueng.dll >> dllcleanup.txt
regsvr32 /u wucltui.dll >> dllcleanup.txt
regsvr32 /u wups.dll >> dllcleanup.txt
regsvr32 /u wuweb.dll >> dllcleanup.txt
regsvr32 /u atl.dll >> dllcleanup.txt
regsvr32 /u softpub.dll >> dllcleanup.txt
regsvr32 /u wintrust.dll >> dllcleanup.txt
regsvr32 /u initpki.dll >> dllcleanup.txt
regsvr32 /u mssip32.dll >> dllcleanup.txt
pause
regsvr32 /s wuapi.dll >> dllcleanup.txt
regsvr32 /s wuaueng.dll >> dllcleanup.txt
regsvr32 /s wucltui.dll >> dllcleanup.txt
regsvr32 /s wups.dll >> dllcleanup.txt
regsvr32 /s wuweb.dll >> dllcleanup.txt
regsvr32 /s atl.dll >> dllcleanup.txt
regsvr32 /s softpub.dll >> dllcleanup.txt
regsvr32 /s wintrust.dll >> dllcleanup.txt
regsvr32 /s initpki.dll >> dllcleanup.txt
regsvr32 /s mssip32.dll >> dllcleanup.txt
echo (((((( EOF )))))) >> dllcleanup.txt
start dllcleanup.txt
pause
delete dllcleanup.bat
Then, click File > Save as...
Save as dllcleanup.bat to your Desktop.
Choose Save as type... All Files.
Click Save.

Then, exit Notepad.

Double-click on dllcleanup.bat, and it will finish quickly and launch a log.

Please post that in your next reply.


Last edited by DragonMaster Jay on 25th March 2010, 7:07 pm; edited 1 time in total


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Re: Hijackthis Problems

Post by Kirbie on 25th March 2010, 5:45 pm

I do not have "Programs and Features" in my control panel, nor do I have "Add/Remove" Programs. So I typically go to control panel and choose "Programs".
[You must be registered and logged in to see this link.]

Unfortunately, Kiwee does not show up in that list no matter how many times I view it. I went to their website using the toolbar above and found their uninstall instructions, which are basically what you told me to do, but using Add/Remove. There is a second option that they provided in event that the first doesn't work. I have pasted that below. Do you suggest I go that route?

Kiwee Toolbar : Updating / Removing the Kiwee Toolbar
How do I uninstall the Toolbar?
To uninstall the Kiwee Toolbar simply follow these steps:

1. Open the Windows Control Panel
2. Select "Add / Remove Programs" (Vista/Win 7-Programs, and then Programs and Features)
3. Select the Kiwee Toolbar from the list of installed applications
4. Click on the "Remove" button
5. Once the Kiwee Toolbar Uninstaller launches, follow the on screen prompts


If that doesn't work, here's Plan B:

1. close your Internet Explorer and Mozilla Firefox sessions and your messenger applications; hit CTRL+SHIFT+ESC to open Task Manager, highlight the kwtbaim.exe process and click "end process". Then close the task manager.
2. check your Control Panel for any Kiwee entries and delete all the ones you find
3. go to C:\Program Files and delete the AGI folder
4. go to C:\Documents and Settings\All Users\Application Data\agi (it may be located under C:\Users\(your PC name)and make sure that no folders exist for Kiwee; if one does, delete it. If you don't see an entry for Application Data, you will need to do the following go to Tools -> Folder Options-> View tab and make sure that the first 7 options under Files and Folders are checked. Then go to the Hidden Files and Folders menu and make sure that the radio button for "Show Hidden Files and Folders" is clicked and that the Hide extensions for known file types and Hide protected operating system files (Recommended) are not checked.

Once you follow these steps, you should be able to see all Application Folders.

5. go to C:\Documents and Settings\Guest\Application Data\AGI (it may be located under C:\Users\(your PC name) and make sure that no folder exists for Kiwee; if one does, delete it.

For Windows Vista and Windows 7 you need to make sure you're logged in as Admin and click continue when the system asks for permissions to proceed. Only as Admin you have rights to access and modify files and folders on drive C.

This will remove Kiwee toolbar completely from your computer. The toolbar we provide is both spyware and malware free and there is no virus associated with it, so it's perfectly safe to use on a computer that meets the minimal system requirements. We hope you'll join us again in the future.

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Re: Hijackthis Problems

Post by Dr Jay on 25th March 2010, 5:50 pm

You can try it if you like.


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Re: Hijackthis Problems

Post by Kirbie on 25th March 2010, 6:05 pm

DLL Cleanup gave me these responses in this order.

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[You must be registered and logged in to see this link.]

Then it produced a notepad called DLL cleanup which only said : "DLL Cleanup" and another document titled dllcleanup.txtv
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Re: Hijackthis Problems

Post by Dr Jay on 25th March 2010, 7:13 pm

Please download [You must be registered and logged in to see this link.] and save to your Desktop.
  • Extract it to your Desktop.
  • Then, double-click on the program and click the Fix Windows Update button.
  • Reboot your computer and see if it will work now.


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Re: Hijackthis Problems

Post by Kirbie on 25th March 2010, 9:56 pm

Did that and I went the same thing as last time, but when I clicked "ok" through all the errors that kept popping up like before, the end result was a notepad document with this:

DLL Cleanup
(((((( EOF ))))))

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Re: Hijackthis Problems

Post by Dr Jay on 26th March 2010, 1:16 am

Now, test to see if it will update.


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Re: Hijackthis Problems

Post by Kirbie on 26th March 2010, 4:41 am

Excuse me if I seem a little slow, but I have gotten confused in the midst of all of my issues popping up. What exactly am I checking now?

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Re: Hijackthis Problems

Post by Dr Jay on 26th March 2010, 2:32 pm

Whether Windows Defender will update or not?


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Re: Hijackthis Problems

Post by Kirbie on 26th March 2010, 3:15 pm

Same windows defender message upon start-up Sad tearing The uninstall for Kiwee couldn't be done because that process was not found in the task manager either.

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Re: Hijackthis Problems

Post by Dr Jay on 26th March 2010, 6:04 pm

Would you like to use a different anti-spyware program?


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Re: Hijackthis Problems

Post by Kirbie on 26th March 2010, 7:00 pm

I don't care at all. I didn't install anything on this computer in the beginning. Those things are typically done by my husband or step-son, however neither of them are in town, so whatever you tell me to do that is going to make this thing virus free and safe is what is going to happen. And there will be no complaints from anyone! This is my means of work and communication; even my phone is attached to my computer, so PLEASE fire away! (Gunsmoke) If it works, let's do it.

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Re: Hijackthis Problems

Post by Dr Jay on 26th March 2010, 7:03 pm

Try to download and install Ad-Aware: [You must be registered and logged in to see this link.]


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Re: Hijackthis Problems

Post by Kirbie on 29th March 2010, 3:03 pm

The Ad-Aware Plus that is on their site seems like it may be good. Both the Ad-Aware Free and Plus require me to complete some form of financial offer on their site to get the software for free. Since that is the case, is the Plus a better candidate to do the financial offer for or is the regular one better for my computer?

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Re: Hijackthis Problems

Post by Dr Jay on 29th March 2010, 3:21 pm

Just the free version will work well.

But, that is up to you.


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Re: Hijackthis Problems

Post by Kirbie on 30th March 2010, 4:19 am

My confusion lies in the fact that BOTH are "free", but according to the site, I must make a purchase by completing an offer first.

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Re: Hijackthis Problems

Post by Dr Jay on 30th March 2010, 4:49 am

The gray download button is for the "real" free version.

The Ad-Aware Plus is on a "Trial-Pay" marketing technique. It is quite weird.

Here is a better download link for only the free version:
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Re: Hijackthis Problems

Post by Kirbie on 30th March 2010, 5:56 am

All done!

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Re: Hijackthis Problems

Post by Dr Jay on 30th March 2010, 7:01 pm

Good. Right On!


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Re: Hijackthis Problems

Post by Kirbie on 31st March 2010, 2:34 am

Anything I'm supposed to do now?

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Re: Hijackthis Problems

Post by Dr Jay on 31st March 2010, 4:03 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: Hijackthis Problems

Post by Kirbie on 1st April 2010, 12:42 am

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

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Re: Hijackthis Problems

Post by Dr Jay on 1st April 2010, 4:18 am

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive i.e. C
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


==

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Hijackthis Problems

Post by Kirbie on 1st April 2010, 2:38 pm

I Just ran the OTC.exe by OldTimer and there are a few programs left after reboot. I'm not sure which of these I should keep for protection. I have Ad-Aware, Ad-Aware Installer, A-squared Hijack Free, Vtool folder, FIX WU Folder, Malware Bytes and AntiMalware, and Win32KDiag.

Should any of these things be kept for the protection of my pc?

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Re: Hijackthis Problems

Post by Dr Jay on 1st April 2010, 2:51 pm

Delete all of those except for Ad-Aware and Malwarebytes. Smile


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Re: Hijackthis Problems

Post by Kirbie on 1st April 2010, 3:21 pm

My recycle bin is missing...lol Shocking Whoa I typed it in the search of my start menu and still got nothing.

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Re: Hijackthis Problems

Post by Kirbie on 1st April 2010, 3:24 pm

[You must be registered and logged in to see this link.]


Last edited by Kirbie on 1st April 2010, 3:25 pm; edited 1 time in total (Reason for editing : Wrong image was posted!)

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Re: Hijackthis Problems

Post by Dr Jay on 1st April 2010, 6:27 pm

Right click on your Desktop and choose Personalize.

Then, on the left, click Change Desktop Icons.

When the window pops up, make sure there is a check next to Recycle Bin, and hit OK.

Return to your Desktop, and it should be there.


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Re: Hijackthis Problems

Post by Kirbie on 1st April 2010, 9:03 pm

Everything has been run. This is the log you requested:

Results of screen317's Security Check version 0.99.2
Windows Vista (UAC is enabled)
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 8.5
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
AVS Registry Cleaner version 1.1
Java(TM) 6 Update 18
Java(TM) SE Development Kit 6 Update 18
Adobe Flash Player 10
Adobe Reader 8.1.3
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
AVG avgwdsvc.exe
AVG avgtray.exe
````````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

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Re: Hijackthis Problems

Post by Dr Jay on 2nd April 2010, 3:12 am

Please consider updating to Windows Vista Service Packs 1 & 2.
Windows Vista Service Packs 1 & 2 contain all the updates released since the first release plus support for new types of hardware and emerging hardware standards.
It is now available via [You must be registered and logged in to see this link.] or as a standalone installation [You must be registered and logged in to see this link.].

================

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

=======================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


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Re: Hijackthis Problems

Post by Kirbie on 4th April 2010, 4:03 am

1. As far as antispyware and firewall suggestions above, do I need all of those or do I just need to have at least one of them?

2. I followed the directions via Windows update, etc. to get Vista Service Packs 1&2 and my computer does not even show an update failed/successful for 1. For 2, it seems to always fail, with about 12+ other updates. According to the site, I shouldn't do the direct download for just a single computer. Is there anything I can do about this? My husband told me over the phone that there has been an issue with those updates for a long time now and it is going to require some disk to repair. Is there another way?
[You must be registered and logged in to see this link.]

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3. The same Windows Defender error keeps popping up upon restart of my system. Can I delete this program from my computer without messing up anything else?
[You must be registered and logged in to see this link.]

4. I am trying to update Adobe Reader but i cannot uninstall it. Do you know what this means?
[You must be registered and logged in to see this link.]

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Re: Hijackthis Problems

Post by Dr Jay on 5th April 2010, 3:12 am

1. No, just one of each.
2. Since it is more of a technical issue, I would recommend to post in the following section: [You must be registered and logged in to see this link.]
3. You can disable it.
4. Try to install the new version, then attempt to uninstall the old version after.


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Re: Hijackthis Problems

Post by Kirbie on 6th April 2010, 7:41 am

Helpful is a complete understatement. I am very grateful for this site and all that you all provide. My very livelihood depends on this machine at this point in life and you have kept that afloat. Thank you, thank you, thank you!
Thank You! You are indeed a jewel.

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Re: Hijackthis Problems

Post by Dr Jay on 6th April 2010, 4:32 pm

You're welcome.


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