help me

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help me

Post by Edgarlou on 13th March 2010, 3:19 am

i think i got a virus on my dell inpiron e1505 cause it get's stuck on the boot window can any one help

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Re: help me

Post by Belahzur on 13th March 2010, 1:17 pm

Hello.

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: help me

Post by Edgarlou on 14th March 2010, 8:54 pm

That's just it i cannot get to my main screen all it does is lookis like it's going to boot up and restarts it self what can it be ?

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Re: help me

Post by Belahzur on 14th March 2010, 11:51 pm

Hello.

Please then reboot your computer in Safe Mode by doing the following :

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.

Are you able to enter Safe Mode?


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Re: help me

Post by Edgarlou on 15th March 2010, 2:32 am

I tried putting it on safe mode but it does not work it goes back to the boot screen and stays stuck there what else can i try ?

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Re: help me

Post by Belahzur on 15th March 2010, 11:01 pm

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.

  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


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Re: help me

Post by Edgarlou on 21st March 2010, 5:35 pm

Ttied this but i still get the same boot screen after the operation is complete

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