Windows 7 & Adobe Photoshop Elements 8 Editor does not work

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Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by vbernath on Sun Mar 07, 2010 6:26 pm

I recently purchased a new computer with Windows 7 and especially got the new Elements 8 to do photo editing. The Organizer of Elements 8 works but not the Full Edit option. I have uninstalled and reinstalled but still the problem persists. When I try to open the Full Edit is says
"Photoshop Elements Editor has stopped working" The details are as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsEditor.exe
Application Version: 8.0.0.0
Application Timestamp: 4aa2c764
Fault Module Name: lxcetwds.ds
Fault Module Version: 2.6.44.20
Fault Module Timestamp: 42efe6c6
Exception Code: c0000005
Exception Offset: 00004d02
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any help would be GREATLY appreciated!!!

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Re: Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by Doctor Inferno on Tue Mar 09, 2010 3:56 am

Hello,

Did Photoshop Elements came together with the PC? Did you get the latest version from Adobe?


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Re: Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by cblflynn on Wed Mar 10, 2010 1:52 pm

I am having the same issue. In my case the software was purchased after the computer. The computer is an HP dv-3060us with a 64 bit windows 7 system. I have updated the drivers, re-installed the software and all the other crap that adobe recomends.
Thanks

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Where is Adobe on this problem?

Post by monsruber on Sun Apr 11, 2010 2:50 pm

This is pretty much what I have experienced: PSE 8 added to a new HP Win 7 computer. The Organizer is stable, but the Editor crashes after a session or two after multiple reinstallations. I've followed all the instructions I've had from online docs as well from long telephone conversations with always polite tech support people. Nothing has worked. I don't understand why Adobe hasn't addressed what is now an egregious problem. The responsibility for the issue is no longer one shared by the user and Adobe: it belongs exclusively to the latter. The prospect of having a useless and relatively expensive program on my computer is not a happy one.

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More on this isssue

Post by monsruber on Fri Apr 23, 2010 2:54 pm

@monsruber wrote:This is pretty much what I have experienced: PSE 8 added to a new HP Win 7 computer. The Organizer is stable, but the Editor crashes after a session or two after multiple reinstallations. I've followed all the instructions I've had from online docs as well from long telephone conversations with always polite tech support people. Nothing has worked. I don't understand why Adobe hasn't addressed what is now an egregious problem. The responsibility for the issue is no longer one shared by the user and Adobe: it belongs exclusively to the latter. The prospect of having a useless and relatively expensive program on my computer is not a happy one.

Since I posted the comment just above, I have gotten around the problem essentially by using the on-line solution posted by Adobe. I had tried it before with no success. Briefly, it requires copying PSE 8 to the desktop, disabling all the start-up programs, effectively eliminating User Access Control, and installing the software from the desktop folder to a root directory (i.e. C:\PSE8). Possibly my previous lack of success was owing to having enabled my start-up programs after installation. I have not yet re-enabled the start-up programs nor re-established the UAC. The question is now whether a given program's compatibilty/installations issues should effect the overall operation on one's computer.

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Re: Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by volzfan on Tue Aug 16, 2011 2:03 am

I'm having the same issue and tech support wanetd to charge me $30 to help me which I will NOT pay after paying over $100 for this software that will not work! None of these suggestions are working for me!! Someone please help!

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Re: Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by njpohl on Wed Sep 28, 2011 7:43 pm

Same boat here, volzfan. Only they wanted $39 ! I uploaded a style into PSE 8 and all of a sudden PSE either crashes as soon as I open it or I get this message:


I removed the style, uninstalled PSE8, used CCleaner, and wow did I have a lot of junk--but to no avail. Someone mentioned a corrupted driver? I am not computer savvy so this means nothing to me.
I called tech support because I bought the warrenty with my Acer and they spent an hour and a half on the phone with me and finally admitted they couldn't find the problem and I might want to consider a full Recovery.

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Re: Windows 7 & Adobe Photoshop Elements 8 Editor does not work

Post by Buttons on Thu Sep 29, 2011 12:18 am

My assumption on this is that PSE8 is not compatible with Windows 7. My advice is to get a refund and purchase PSE9 since it's the latest. It works on Vista/7 and know from experience it does work.

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Thank you, saved my day.

Post by Dave XPS on Tue Nov 08, 2011 6:07 am

by monsruber on Fri 23 Apr 2010, 9:54 am

The method you described below to get around the photoshop installation problem worked
like a charm. Now after 5 hours work and 3 adobe photoshop tech support calls (useless)
my photoshop elements 8 is re-installed! Thanks.

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