please help

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please help

Post by melandall on Fri Mar 05, 2010 2:07 pm

I have some kind of virus, but I am unsure of how to get it off my computer. I have windows vista and I am unsure of what virus it is. I saw the false protection pop-up and I immediately knew it was a fake so I tried to close it down. I never clicked to get their fake program but somehow the virus penetrated my computer anyway. Now everytime I try to click on any desk top icon it pulls a box up that asks me which program I want to use to open the file. I have Norton Anti-virus and for some reason it is not catching this virus. I've tried system restore, but that didn't work either. Please help!! I run my business through my computer using quickbooks and I can only open that as an administrator which won't allow me to print or email now. UGH!


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Re: please help

Post by Belahzur on Fri Mar 05, 2010 8:01 pm


Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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