antivirus xp 2010

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antivirus xp 2010

Post by svt1999f150 on 4th March 2010, 10:39 pm

I need help removing this antivirus xp 2010 keep popping up and saying my system is infected with spyware.

Here is the hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:37:04 PM, on 3/4/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Ryan\Local Settings\Application Data\av.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Ryan\Desktop\hijackgpthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [TV Now] C:\Program Files\HPQ\Notebook Utilities\TvNow.exe /RK
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Vtafivepa] rundll32.exe "C:\WINDOWS\ubutayol.dll",Startup
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 5356 bytes

svt1999f150
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Re: antivirus xp 2010

Post by Belahzur on 4th March 2010, 11:27 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [Vtafivepa] rundll32.exe "C:\WINDOWS\ubutayol.dll",Startup



  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: antivirus xp 2010

Post by svt1999f150 on 5th March 2010, 12:36 am

i download and installed Malwarebytes' Anti-Malware and when it finishes the update and says the program will close and install the new updates, but nothing happens. If i double click the malwarebytes shortcut on my desktop it does nothing i have to left click and click run.

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Re: antivirus xp 2010

Post by Belahzur on 5th March 2010, 1:44 am

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: antivirus xp 2010

Post by svt1999f150 on 5th March 2010, 2:49 am

ComboFix 10-03-04.02 - Ryan 03/04/2010 21:21:49.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.446.106 [GMT -5:00]
Running from: c:\documents and settings\Ryan\Desktop\commy.exe
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Ryan\Local Settings\Application Data\{56AF657F-5220-493C-A53D-CA1C5F5735AB}
c:\documents and settings\Ryan\Local Settings\Application Data\{56AF657F-5220-493C-A53D-CA1C5F5735AB}\chrome.manifest
c:\documents and settings\Ryan\Local Settings\Application Data\{56AF657F-5220-493C-A53D-CA1C5F5735AB}\chrome\content\_cfg.js
c:\documents and settings\Ryan\Local Settings\Application Data\{56AF657F-5220-493C-A53D-CA1C5F5735AB}\chrome\content\overlay.xul
c:\documents and settings\Ryan\Local Settings\Application Data\{56AF657F-5220-493C-A53D-CA1C5F5735AB}\install.rdf
c:\documents and settings\Ryan\Local Settings\Application Data\av.exe
c:\windows\system32\twain_32.dll
c:\windows\ubutayol.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_TDSSSERV.SYS


((((((((((((((((((((((((( Files Created from 2010-02-05 to 2010-03-05 )))))))))))))))))))))))))))))))
.

2010-02-14 13:41 . 2010-03-04 20:52 0 ----a-w- c:\windows\Qjecune.bin
2010-02-14 13:40 . 2010-03-05 00:30 120 ----a-w- c:\windows\Jjuwu.dat

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-05 01:54 . 2009-04-12 02:41 2967799 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-03-04 21:04 . 2009-04-12 02:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-10 14:37 . 2010-02-10 14:37 -------- d--h--w- c:\documents and settings\All Users\Application Data\CanonBJ
2009-12-31 16:50 . 2003-03-31 19:00 353792 ----a-w- c:\windows\system32\drivers\srv.sys
2009-12-26 03:01 . 2009-12-26 02:56 1924744 ----a-w- c:\documents and settings\Ryan\Application Data\Macromedia\Flash Player\[You must be registered and logged in to see this link.]
2009-12-26 02:41 . 2007-06-19 05:14 27680 ----a-w- c:\documents and settings\Ryan\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-22 05:21 . 2004-02-06 22:05 667136 ----a-w- c:\windows\system32\wininet.dll
2009-12-22 05:20 . 2008-06-26 04:08 81920 ------w- c:\windows\system32\ieencode.dll
2009-12-16 18:43 . 2007-05-23 02:09 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-14 07:08 . 2003-03-31 19:00 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-12 01:46 . 2009-04-03 01:32 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-12-08 19:27 . 2003-03-31 19:00 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43 . 2002-08-29 01:04 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe
2008-06-26 03:47 . 2008-06-26 03:47 331805736 ----a-w- c:\program files\WindowsXP-KB936929-SP3-x86-ENU.exe
2007-05-23 04:02 . 2007-05-23 04:02 6006832 ----a-w- c:\program files\Firefox Setup 2[1].0.0.3.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2007-08-30 205480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIModeChange"="Ati2mdxx.exe" [2001-09-04 28672]
"TV Now"="c:\program files\HPQ\Notebook Utilities\TvNow.exe" [2003-01-30 282624]
"Display Settings"="c:\program files\HPQ\Notebook Utilities\hptasks.exe" [2002-08-15 45056]
"QT4HPOT"="c:\program files\HPQ\One-Touch\OneTouch.EXE" [2003-03-13 102400]
"BlackBerryAutoUpdate"="c:\program files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe" [2008-09-19 615696]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [2005-06-07 57344]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager\appcertdlls]
MRTimon REG_SZ c:\windows\system32\Ati2shta.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\BitTorrent\\bittorrent.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\DNA\\btdna.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [4/2/2009 8:32 PM 108289]
R3 CALIAUD;Conexant AMC 3D ENVIRONMENTAL AUDIO;c:\windows\system32\drivers\caliaud.sys [5/22/2007 9:23 PM 291328]
R3 CALIHALA;CALIHALA;c:\windows\system32\drivers\calihal.sys [5/22/2007 9:23 PM 244608]
R3 DP83815;National Semiconductor Corp. DP83815/816 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\DP83815.sys [7/16/2003 9:01 PM 28280]
S2 mrtRate;mrtRate; [x]
S3 lgatbus;LG USB Composite Device driver (WDM);c:\windows\system32\DRIVERS\lgatbus.sys --> c:\windows\system32\DRIVERS\lgatbus.sys [?]
S3 lgatmdm;LG CDMA USB Modem Drivers;c:\windows\system32\DRIVERS\lgatmdm.sys --> c:\windows\system32\DRIVERS\lgatmdm.sys [?]
.
Contents of the 'Scheduled Tasks' folder

2010-03-03 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 19:57]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
Trusted Zone: turbotax.com
FF - ProfilePath - c:\documents and settings\Ryan\Application Data\Mozilla\Firefox\Profiles\mvhre4g0.default\
FF - plugin: c:\program files\Mozilla Firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npyaxmpb.dll
FF - plugin: c:\windows\system32\C2MP\npdivx32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-Vtafivepa - c:\windows\ubutayol.dll
AddRemove-HijackThis - c:\documents and settings\Ryan\Desktop\HijackThis.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-03-04 21:42
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Installer\UserData\LocalSystem\Components\x2w_wcw*]
"AB141C35E9F4BF344B9FC010BB17F68A"=""
.
------------------------ Other Running Processes ------------------------
.
c:\windows\System32\Ati2evxx.exe
c:\program files\Avira\AntiVir Desktop\avguard.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\System32\gearsec.exe
c:\windows\system32\HPConfig.exe
c:\program files\HPQ\Notebook Utilities\HPWirelessMgr.exe
c:\windows\System32\wdfmgr.exe
c:\program files\Canon\CAL\CALMAIN.exe
.
**************************************************************************
.
Completion time: 2010-03-04 21:47:04 - machine was rebooted
ComboFix-quarantined-files.txt 2010-03-05 02:47

Pre-Run: 49,713,799,168 bytes free
Post-Run: 52,002,086,912 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 382FC5C1EC31D61E9E6DD72527BF4018

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Re: antivirus xp 2010

Post by Belahzur on 5th March 2010, 8:37 pm

Hello.

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\windows\Qjecune.bin
    c:\windows\Jjuwu.dat
    c:\program files\Firefox Setup 2[1].0.0.3.exe


  • Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Re: antivirus xp 2010

Post by svt1999f150 on 8th March 2010, 8:31 pm

Error: Unable to interpret in the current context!
Error: Unable to interpret in the current context!
Error: Unable to interpret in the current context!

OTM by OldTimer - Version 3.1.10.0 log created on 03082010_153053

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Re: antivirus xp 2010

Post by Belahzur on 8th March 2010, 10:32 pm

Hello.
I think you missed :files as the header/top line.


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Re: antivirus xp 2010

Post by svt1999f150 on 9th March 2010, 9:31 pm

Yes i missed the first part. Here is the log:

========== FILES ==========
c:\windows\Qjecune.bin moved successfully.
c:\windows\Jjuwu.dat moved successfully.
c:\program files\Firefox Setup 2[1].0.0.3.exe moved successfully.

OTM by OldTimer - Version 3.1.10.0 log created on 03092010_163013

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Re: antivirus xp 2010

Post by Belahzur on 10th March 2010, 12:30 am

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /uninstall

This will also reset your restore points.

How is the machine running now?


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Re: antivirus xp 2010

Post by svt1999f150 on 11th March 2010, 2:26 am

Seems to be running good. Is there any software i can use to prevent this from happening again. Thanks

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Re: antivirus xp 2010

Post by Belahzur on 11th March 2010, 9:19 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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