Browser wont display, Connected to web please help.

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Browser wont display, Connected to web please help.

Post by Chris55 on Tue Mar 02, 2010 12:11 am

Hi everyone,

Yes I am a newbie, I am currently experiencing problems with my internet connection or more so the ability to view or browse.

My modem works and I am able to ping site but the browser wont display.
I have used IE and Chrome but still not luck
Email can be received but I cant send them (STTP error time out) outlook.
I have removed Norton using the norton removal tool from their site.
I have done the winsock exe.
The proxy server tab is unchecked on the internet tools folder.
I have taken it to the local computer repair person and he shrugged his shoulders and gave me back my computer with a bill.

Any help at all will be greatly appreciated

Chris

Chris55
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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Tue Mar 02, 2010 7:18 am

Please download the [You must be registered and logged in to see this link.] to your desktop.

Before running the utility, make sure that all your Internet Explorer windows are closed!

  • Extract the contents of the .zip file to your desktop.
  • Double click the Fix IE Utility button to run the tool.
  • Click Run Utility
  • Click OK when you see 'Re-registered all files'
  • Open Internet Explorer and see how it works.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Mon Mar 08, 2010 11:43 pm

DM Jay,

I tried the above fix closed all IE windows and ran thru the task unfortunately still no luck with chrome or IE. Do you have any other suggestions?

Many Thanks

Chris

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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Tue Mar 09, 2010 1:55 am

Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Tue Mar 09, 2010 10:42 pm

DM Jay

Have completed the task and the log is posted below.

ComboFix 10-03-08.01 - HP_Owner 09/03/2010 20:46:17.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1023.654 [GMT 11:00]
Running from: c:\documents and settings\HP_Owner\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\HP_Owner\Application Data\inst.exe
c:\program files\AVM
c:\program files\AVM\avm.ooo
c:\program files\AVM\avm1.dat
c:\program files\Internet Explorer\SET89C.tmp
c:\recycler\S-1-5-21-1343024091-630328440-839522115-1003
c:\windows\system32\_004351_.tmp.dll
c:\windows\system32\_004352_.tmp.dll
c:\windows\system32\_004353_.tmp.dll
c:\windows\system32\_004354_.tmp.dll
c:\windows\system32\_004361_.tmp.dll
c:\windows\system32\_004362_.tmp.dll
c:\windows\system32\_004363_.tmp.dll
c:\windows\system32\_004364_.tmp.dll
c:\windows\system32\_004366_.tmp.dll
c:\windows\system32\_004367_.tmp.dll
c:\windows\system32\_004370_.tmp.dll
c:\windows\system32\_004371_.tmp.dll
c:\windows\system32\_004373_.tmp.dll
c:\windows\system32\_004374_.tmp.dll
c:\windows\system32\_004375_.tmp.dll
c:\windows\system32\_004377_.tmp.dll
c:\windows\system32\_004380_.tmp.dll
c:\windows\system32\_004381_.tmp.dll
c:\windows\system32\_004385_.tmp.dll
c:\windows\system32\_004386_.tmp.dll
c:\windows\system32\_004388_.tmp.dll
c:\windows\system32\_004390_.tmp.dll
c:\windows\system32\_004391_.tmp.dll
c:\windows\system32\_004393_.tmp.dll
c:\windows\system32\_004394_.tmp.dll
c:\windows\system32\_004395_.tmp.dll
c:\windows\system32\_004396_.tmp.dll
c:\windows\system32\_004397_.tmp.dll
c:\windows\system32\_004400_.tmp.dll
c:\windows\system32\_004401_.tmp.dll
c:\windows\system32\_004402_.tmp.dll
c:\windows\system32\_004403_.tmp.dll
c:\windows\system32\_004404_.tmp.dll
c:\windows\system32\_004409_.tmp.dll
c:\windows\system32\_004411_.tmp.dll
c:\windows\system32\_004412_.tmp.dll
c:\windows\system32\ps2.bat
D:\Autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_OULTRAF
-------\Service_oUltraf


((((((((((((((((((((((((( Files Created from 2010-02-09 to 2010-03-09 )))))))))))))))))))))))))))))))
.

2010-03-05 07:49 . 2010-03-05 07:49 -------- d-----w- c:\documents and settings\HP_Owner\Local Settings\Application Data\Threat Expert
2010-03-05 07:43 . 2010-03-05 08:07 -------- dc----w- C:\ERDNT

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-09 09:54 . 2008-06-23 13:46 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Go!Zilla
2010-03-09 09:54 . 2009-04-07 09:26 -------- d-----w- c:\program files\DNA
2010-03-09 09:54 . 2009-04-07 09:26 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\DNA
2010-03-08 07:13 . 2009-03-13 07:54 -------- dc--a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-03-05 07:33 . 2005-09-13 08:50 -------- d--h--w- c:\program files\InstallShield Installation Information
2010-03-03 21:41 . 2009-11-24 11:08 -------- d-----w- c:\program files\SCi Games
2010-02-25 10:19 . 2009-08-28 08:39 -------- dc----w- c:\documents and settings\All Users\Application Data\Norton
2010-02-25 10:19 . 2007-06-14 10:20 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-02-25 09:28 . 2007-12-18 12:09 -------- dc----w- c:\documents and settings\All Users\Application Data\Symantec
2010-02-07 09:57 . 2009-02-03 08:38 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\ZoomBrowser EX
2010-02-07 07:34 . 2009-02-03 11:19 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\CameraWindowDC
2010-01-31 05:01 . 2008-06-27 02:02 408 ----a-w- c:\documents and settings\HP_Owner\Application Data\wklnhst.dat
2010-01-30 01:12 . 2009-04-29 10:16 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Vso
2010-01-28 12:22 . 2009-04-07 09:32 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\BitTorrent
2010-01-28 08:32 . 2005-09-13 09:07 -------- d-----w- c:\program files\Google
2010-01-24 01:49 . 2009-02-09 09:35 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Image Zone Express
2009-12-22 05:42 . 2004-08-04 04:00 662016 ----a-w- c:\windows\system32\wininet.dll
2009-12-22 05:42 . 2004-08-04 04:00 81920 ----a-w- c:\windows\system32\ieencode.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{201f27d4-3704-41d6-89c1-aa35e39143ed}]
2008-09-29 07:24 325000 ----a-w- c:\program files\AskBarDis\bar\bin\askBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{3041d03e-fd4b-44e0-b742-2d9b88305f98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2008-09-29 325000]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{3041D03E-FD4B-44E0-B742-2D9B88305F98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2008-09-29 325000]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NBJ"="c:\program files\Ahead\Nero BackItUp\NBJ.exe" [2005-01-04 1937408]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-08 68856]
"BitTorrent DNA"="c:\program files\DNA\btdna.exe" [2009-11-13 323392]
"Google Update"="c:\documents and settings\HP_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2009-11-01 135664]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-09 144784]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"High Definition Audio Property Page Shortcut"="HDAShCut.exe" [2005-01-07 61952]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-08-02 7110656]
"nwiz"="nwiz.exe" [2005-08-02 1519616]
"SoundMan"="SOUNDMAN.EXE" [2005-05-03 90112]
"AlcWzrd"="ALCWZRD.EXE" [2005-05-04 2805248]
"HPHUPD08"="c:\program files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe" [2005-06-01 49152]
"KBD"="c:\hp\KBD\KBD.EXE" [2005-02-02 61440]
"Home Theater SchSvr"="c:\program files\Common Files\InterVideo\SchSvr\SchSvr.exe" [2005-07-18 106496]
"WINREMOTE"="c:\program files\InterVideo\Common\Bin\WinRemote.exe" [2005-07-18 262144]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2005-05-04 278528]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2004-04-14 233472]
"PS2"="c:\windows\system32\ps2.exe" [2004-10-25 90112]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [2005-05-10 253952]
"Reminder"="c:\windows\Creator\Remind_XP.exe" [2004-12-13 663552]
"HP Software Update"="c:\program files\HP\HP Software Update\HPwuSchd2.exe" [2005-05-11 49152]
"SpeedTouch USB Diagnostics"="c:\program files\Thomson\SpeedTouch USB\Dragdiag.exe" [2004-04-06 877568]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-08 155648]
"InCD"="c:\program files\Ahead\InCD\InCD.exe" [2005-01-03 1385472]
"Go!Zilla"="c:\program files\GoZilla\Goz.exe" [2008-03-05 3204160]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-24 29696]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-5-12 282624]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\WINDOWS\\system32\\[You must be registered and logged in to see this link.]
"c:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"=
"c:\\Program Files\\SPSSInc\\SPSS16Student\\spss.exe"=
"c:\\Program Files\\DNA\\btdna.exe"=
"c:\\Program Files\\BitTorrent\\bittorrent.exe"=
"c:\\Program Files\\EA GAMES\\The Battle for Middle-earth (tm)\\game.dat"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"18591:TCP"= 18591:TCP:BitComet 18591 TCP
"18591:UDP"= 18591:UDP:BitComet 18591 UDP

R0 sonypvl2;sonypvl2;c:\windows\system32\drivers\sonypvl2.sys [7/01/2006 10:11 PM 19478]
R1 sonypvf2;sonypvf2;c:\windows\system32\drivers\sonypvf2.sys [7/01/2006 10:11 PM 635017]
R1 sonypvt2;sonypvt2;c:\windows\system32\drivers\sonypvt2.sys [7/01/2006 10:11 PM 431236]
S1 sonypvd2;sonypvd2;c:\windows\system32\drivers\sonypvd2.sys [7/01/2006 10:11 PM 64093]
S2 gupdate1c9d9962c04a616;Google Update Service (gupdate1c9d9962c04a616);c:\program files\Google\Update\GoogleUpdate.exe [21/05/2009 8:58 AM 133104]
S3 alcan5ln;SpeedTouch(tm) USB ADSL RFC1483 Networking Driver (NDIS);c:\windows\system32\drivers\alcan5ln.sys [7/01/2006 9:21 PM 36256]
.
Contents of the 'Scheduled Tasks' folder

2010-03-09 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-05-20 21:58]

2010-03-09 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-05-20 21:58]

2010-02-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3071285072-940232252-2698659787-1008Core.job
- c:\documents and settings\HP_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-01-19 20:45]

2010-03-09 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3071285072-940232252-2698659787-1008UA.job
- c:\documents and settings\HP_Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-01-19 20:45]

2010-03-07 c:\windows\Tasks\WING32.job
- c:\windows\system\WING32.DLL [2007-10-25 14:00]
.
.
------- Supplementary Scan -------
.
uDefault_Search_URL = [You must be registered and logged in to see this link.]
uStart Page = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
uSearchAssistant = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-updateMgr - c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe
HKLM-Run-AdwareAlert - c:\program files\AdwareAlert\AdwareAlert.Exe
HKLM-Run-Easy SystemCleaner - c:\program files\Easy SystemCleaner\EasySystemCleaner.exe
Notify-dimsntfy - (no file)
AddRemove-010D7E30-8019-4477-AE7C-BFBBDE570CB9 - c:\program files\WildTangent\Apps\GameChannel\Games\010D7E30-8019-4477-AE7C-BFBBDE570CB9\Uninstall.exe
AddRemove-3295A049-B970-4CC5-847C-7ABF14B9F8F1 - c:\program files\WildTangent\Apps\GameChannel\Games\3295A049-B970-4CC5-847C-7ABF14B9F8F1\Uninstall.exe
AddRemove-46CD7AAB-D3C9-41DB-8AEC-5BD24169B0E1 - c:\program files\WildTangent\Apps\GameChannel\Games\46CD7AAB-D3C9-41DB-8AEC-5BD24169B0E1\Uninstall.exe
AddRemove-47298745-7194-4142-AFDA-8BE2EDFDF82E - c:\program files\WildTangent\Apps\GameChannel\Games\47298745-7194-4142-AFDA-8BE2EDFDF82E\Uninstall.exe
AddRemove-663A22CB-3C2B-4302-9A14-BC5DAFAB2071 - c:\program files\WildTangent\Apps\GameChannel\Games\663A22CB-3C2B-4302-9A14-BC5DAFAB2071\Uninstall.exe
AddRemove-BA910432-2C22-4BB8-9D13-46170F52C5AC - c:\program files\WildTangent\Apps\GameChannel\Games\BA910432-2C22-4BB8-9D13-46170F52C5AC\Uninstall.exe
AddRemove-D11F7128-8CBD-408B-8BF8-034604DEDD42 - c:\program files\WildTangent\Apps\GameChannel\Games\D11F7128-8CBD-408B-8BF8-034604DEDD42\Uninstall.exe
AddRemove-DAE7A92A-BAC7-42FA-AC62-53DEF1DC4292 - c:\program files\WildTangent\Apps\GameChannel\Games\DAE7A92A-BAC7-42FA-AC62-53DEF1DC4292\Uninstall.exe
AddRemove-ED8E7ECA-9D6A-46BA-BF46-D97774AA7117 - c:\program files\WildTangent\Apps\GameChannel\Games\ED8E7ECA-9D6A-46BA-BF46-D97774AA7117\Uninstall.exe
AddRemove-HijackThis - c:\documents and settings\HP_Owner\Desktop\HijackThis.exe
AddRemove-HP Game Console - c:\program files\WildTangent\Apps\hpuninstall.exe
AddRemove-Security Toolbar - c:\program files\Security Toolbar\Uninstall.bat



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-03-09 20:55
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(4008)
c:\windows\system32\nview.dll
c:\windows\system32\nvwddi.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Ahead\InCD\InCDsrv.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\windows\SOUNDMAN.EXE
c:\windows\ALCWZRD.EXE
c:\windows\system32\rundll32.exe
c:\documents and settings\HP_Owner\Local Settings\Application Data\Google\Update\1.2.183.13\GoogleCrashHandler.exe
c:\windows\system32\nvsvc32.exe
c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2010-03-09 20:59:25 - machine was rebooted
ComboFix-quarantined-files.txt 2010-03-09 09:59

Pre-Run: 70,536,327,168 bytes free
Post-Run: 71,358,124,032 bytes free

- - End Of File - - E0DFA54F237AC7EC25D1D39F998E7518

Chris55
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OS OS : XP sp2
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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Wed Mar 10, 2010 3:08 am

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13714
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302072
# Likes # Likes : 10

View user profile

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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Wed Mar 10, 2010 10:40 pm

DM Jay,

Completed task as per request. Only one issue, when it went to update MWB could not because it failed to connect.

Log posted below

Chris


Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

10/03/2010 11:02:57 PM
mbam-log-2010-03-10 (23-02-57).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 261266
Time elapsed: 1 hour(s), 3 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\fdkowvbp.bofm (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Owner\Desktop\Antivirus Master.lnk (Rogue.AntiVirusMaster) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Owner\Desktop\winlogon.scr (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Thu Mar 11, 2010 2:44 am

Please download [You must be registered and logged in to see this link.], and save to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.zip, and extract the file to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.cmd to start.
  • It will finish quickly and launch a log.
  • Post the contents of it in your next reply.


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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Sun Mar 14, 2010 10:40 pm

DM Jay,

Log posted

Chris

Cheetah-Anti-Rogue v1.3.23
by DragonMaster Jay

Microsoft Windows XP [Version 5.1.2600]
Date: 12/03/2010 - Time: 21:46:35 - Arch.: x86


-- Malware removal tools check --
Malwarebytes' Anti-Malware


-- Known infection --



Extra message: Detection only.


EOF

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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Mon Mar 15, 2010 2:35 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Mon Mar 15, 2010 2:42 am

DM Jay,

I probably will not be able to complete this task as I am unable to access the web.

Chris

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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Mon Mar 15, 2010 7:01 pm

Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.
  • Now click on the Connections tab and then the Lan Settings button
  • Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.


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Re: Browser wont display, Connected to web please help.

Post by Chris55 on Wed Mar 31, 2010 4:34 am

DM Jay.

Thankyou for all your help unfortunately I have trashed the PC as I can't afford to try to fix it without my study being affected.

many thanks for your tireless help.

Chris

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Re: Browser wont display, Connected to web please help.

Post by Dr Jay on Wed Mar 31, 2010 4:38 am

ok


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