NO SOUND

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NO SOUND

Post by Vista on Thu Feb 25, 2010 6:46 pm

I have no sound on my PC. A pop up came up and said I needed to install a Media Player. I am not sure if that has anything to do with it. Please advise. Thanks Smile

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Re: NO SOUND

Post by Dr Jay on Fri Feb 26, 2010 2:57 pm

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky.fr and save it to your Desktop.
  • Please close all other applications running on your system.
  • Please double click GetSystemInfo.exe to open it.
  • Click the Settings button.
  • Set it to Maximum
  • IMPORTANT! Then please click Customize - choose Driver / Ports tab and
  • Uncheck Scan Ports.
  • Click Create Report to run it.
  • It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

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Re: NO SOUND

Post by Vista on Fri Mar 05, 2010 9:03 pm


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Re: NO SOUND

Post by Dr Jay on Sat Mar 06, 2010 8:32 am

Are you able to reinstall the sound driver?

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Re: NO SOUND

Post by Vista on Sat Mar 13, 2010 1:18 am

I am not able to reinstall the driver. Followed the directions and did not install. Please advise.

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Re: NO SOUND

Post by Vista on Sat Mar 13, 2010 1:28 am

No, I can not install the sound driver. Please advise.

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Re: NO SOUND

Post by Dr Jay on Sat Mar 13, 2010 6:17 pm

Did you remove it first, then install it again?

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Re: NO SOUND

Post by Vista on Wed Apr 28, 2010 12:54 am


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