Personal Security Malware Removal-No Admin access?-Help!

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Personal Security Malware Removal-No Admin access?-Help!

Post by Wizzerkat on Mon Feb 22, 2010 11:59 pm

I think I might really be stuck here. My laptop is infested with Personal Security malware courtesy of my kid. I have tried running Hijack this, OTL, etc and they won't run because it appears that admin access has been claimed by the malware. Well, Hijack this runs but won't write to a log file(says write access denied) and the program won't finish completely.

When I try and reboot in safe mode, it won't let me. It appears the malware shuts down safe mode as it comes up and reboots the computer in regular mode. I have an Acer Aspire 5516 and one choice pressing f8 that did work was "repair computer" but there is very limited things one can do in this mode it appears. There is one choice to go back to the factory defaults from when the computer was brand new, but I have not tried that as I have read trying to back to past setups might make things worse.

I have read about this all day and nothing I have tried is allowed as admin access is gone I think. I really need this thing off the laptop but am at a standstill. I can't even run the programs I read are recommended through the USB drive I am using to transfer the downloaded programs to the laptop.

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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Belahzur on Tue Feb 23, 2010 12:16 am

Hello.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Wizzerkat on Tue Feb 23, 2010 2:11 pm

It will not run. It said initially "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the file. When I tried to change access some in the "details" of the file, I click it, Windows asks for permission to run the file. I grant it, but it still does not run.

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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Belahzur on Tue Feb 23, 2010 8:22 pm

Please download SystemLook from one of the links below and save it to your Desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:

    :filefind
    scecli.dll
    netlogon.dll
    eventlog.dll
    cngaudit.dll

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Wizzerkat on Wed Feb 24, 2010 2:12 pm

Tried to run. User control wants me too allow-I do. It won't run. I right click and choose run as admin, get the allow thing again. I allow it but it still won't run.

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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Belahzur on Thu Feb 25, 2010 12:16 am

Lets try a boot disc.

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.

  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


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Re: Personal Security Malware Removal-No Admin access?-Help!

Post by Wizzerkat on Thu Feb 25, 2010 5:53 pm

Downloaded this and made the CD. Unfortunately, I forgot to go into the BIOS first before trying to use this and make the CD ROM the first to boot. I could never get this to boot from CD.

However, as I was searching for other programs of this type, I finally found the solution believe it or not. I found a message from someone who actually wrote these jokers about the program They gave them the place to uninstall it. I figured since my laptop was already in a bad way nothing was going to hurt it more so I tried it. It worked! This is what was pointed to(I did not copy this exactly exact so this might not be 100% right):

Program Files/Common Files/PSecurityUnistall/Uninstall.lnk

Right after I was told this was successful, I was able to run programs again. I ran Malawarebytes and two other anti-spyware and anti-virus programs and all seems to be well. If I had not been searching for other anti-virus boot programs I would not have found the ultimate solution, so thank you.

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