dll error - please help

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dll error - please help

Post by jay999 on 16th February 2010, 10:53 pm

I'm getting the following error on startup:

"error loading c:\users\owner-pc\appdata\roaming\takeownx.dll

I noticed in the device manager that I had 3 network adapters listed and two had problems. I deleted those two network adapters with the problem. I guess that was probably a mistake.

Can someone help?

Thanks!!!

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Re: dll error - please help

Post by jay999 on 21st February 2010, 7:53 pm

25 views but no responses...am i posting in the wrong category???

what is the right category to get help on this???

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Re: dll error - please help

Post by Dr Jay on 26th February 2010, 2:34 pm

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky.fr and save it to your Desktop.
  • Please close all other applications running on your system.
  • Please double click GetSystemInfo.exe to open it.
  • Click the Settings button.
  • Set it to Maximum
  • IMPORTANT! Then please click Customize - choose Driver / Ports tab and
  • Uncheck Scan Ports.
  • Click Create Report to run it.
  • It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

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Re: dll error - please help

Post by jay999 on 27th February 2010, 7:47 pm

Here is the url from the GSI parser.
Thanks for your help!!


http://www.getsysteminfo.com/read.php?file=a97bffcfcdfadcb2bce64e0f6e883153&ms=0

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Re: dll error - please help

Post by Dr Jay on 27th February 2010, 9:06 pm

Appears to be a small malware infection.

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Re: dll error - please help

Post by jay999 on 28th February 2010, 12:33 am

The Malwarebytes program found and successfully removed two virus files, but I restarted it and it still has the same .Dll error pop-up during startup.

The main problem I have is I cannot connect via my wireless router. I went into Device Manager and the 6T04 network adapter has this error message:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"


Here is the log file from Malwarebytes.........

Malwarebytes' Anti-Malware 1.44
Database version: 3805
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

2/27/2010 6:00:42 PM
mbam-log-2010-02-27 (18-00-37).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 259987
Time elapsed: 58 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rusrtxny (Trojan.FakeAlert.Gen) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: dll error - please help

Post by makxp77 on 1st March 2010, 10:42 pm

Registry Keys Infected: 1
Registry Values Infected: 1

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rusrtxny (Trojan.FakeAlert.Gen) -> No action taken.


My advice is to clean those up first! If it is still giving you trouble let us know and I will write up a guide to repairing your Operating system!


MiKeY

MCITP \ MCSE \ CompTia A+ \ Server+ \ Security+

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Re: dll error - please help

Post by Dr Jay on 2nd March 2010, 4:48 am

Make sure those get removed, then please do the following:

Please perform a scan with Kaspersky Online Virus Scanner.
alternate link for scan

  • Before starting your scan, disable antivirus or antispyware software.
  • Read the "Advantages - Requirements and Limitations" then press the ACCEPT... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the SETTINGS... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the SAVE... button afterwards:

    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases:

  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste the contents of that file in your next reply.

*Note: This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools. Some online scanners will detect existing anti-virus software and they may interfere or stop the scan. If that occurs, disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

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