ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

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ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 16th February 2010, 12:42 am

Can anybody explaie why this will not install from my system in add or remove programmes as it is blocking me installing my avg software

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by Doctor Inferno on 16th February 2010, 3:08 pm

Hello,

What are you attempting to install?


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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 16th February 2010, 4:23 pm

The new vista service pack for 1 and i hav a avg internet security pack 9.0

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by makxp77 on 1st March 2010, 10:56 pm

Something in your registry is corrupt! Try throwin in your Windows Vista Disc and select repair option!


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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 2nd March 2010, 12:37 pm

can i do this via the internet as i do not have a vista disk

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by Dr Jay on 2nd March 2010, 3:24 pm

It might just mean your security settings are off.

Two reasons why you may not be able to install a Service Pack for Windows:

1. Security Settings are interfering. Windows cannot access the DCOM Server.
2. Windows is not Genuine.

=====

Now, please do the following first:

Please navigate to this webpage: http://support.microsoft.com/kb/313222 and see the section "Fix it for me" and click the Microsoft Fix-It button. This will download a fix utility to repair the security settings on your computer, due to damages of malware or other harmful system changes. Install the file after download.

==========

We Need to Diagnose a Possible Problem with WGA
This may be preventing you from installing that service pack.
  1. Please download MGADiag and save it to your desktop.
  2. Double click the icon on your desktop.
  3. Push
  4. Push
  5. Go to Start -> Run and type in "Notepad"
  6. Go to Edit -> Paste in notepad.
  7. x out all of the numbers and letters in the line beginning with "Windows Product Key:"
  8. Copy and paste that log here.

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 3rd March 2010, 11:27 pm

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key:
Windows Product Key
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.002
ID: {7081C18F-EF7A-4F9D-8973-1B067DCE2839}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: ~[Filtered]~

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-2057-6001.0000-0682009
Installation ID: 002863109580277196368724465321700092879430343540886206
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAnJ8OwHoQtsBszMCyCiVsPEaDyOkGpJT78vSi8Vo3vgCsViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPm

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by Dr Jay on 4th March 2010, 2:36 am

Now try to install it. Does it work?

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 4th March 2010, 3:27 pm

I downloaded the pack but have a error when it runs ERROR_SXS_IDENTITY_PHRASE_ERROR(0x8007370d)

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by Dr Jay on 4th March 2010, 8:28 pm

Did you try the standalone version?
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674

====

Or was it Windows Update you were trying to install it?

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 6th March 2010, 8:53 pm

yes but it just ran now installing but i will have another try an let you know how it goes ty

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by walker121 on 6th March 2010, 11:17 pm

i downloaded that 1 and installed it but still get the same error when i try 2 install

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bump

Post by walker121 on 16th March 2010, 1:16 pm

bump

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Re: ERROR CODE FCC74B77-EC3E-4DD8-A80B-008A702075A9

Post by makxp77 on 16th March 2010, 4:19 pm

Hello,

See if you can locate the error message in the cbs.log file.

C:\windows\logs\cbs\cbs.log file.

Post 10 lines prior to the error and 5 lines after the last occurance of the error message.

Also open an Elevated CMD Window and run SFC /scannow.

Does that report any errors?


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