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HELP! Antivirus Soft!

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HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 12:43 am

Hi,
I have already tried the Malware Bytes method of removing this horrible thing and it did not find it! I don't know what to do, I've been trying all day and it won't go away. Please help, this is SO frustrating.

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Re: HELP! Antivirus Soft!

Post by Belahzur on Mon Feb 08, 2010 12:49 am

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 12:50 am

I downloaded it, but the virus will not allow me to open it.

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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 12:53 am

IceSword will not open either.

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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 12:54 am

...nevermind, I did get IceSword to open

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Re: HELP! Antivirus Soft!

Post by Belahzur on Mon Feb 08, 2010 1:04 am

Hello.

  • Now, on the left hand side tool, hit the Process button at the top of the list.
  • Just above the list, there is a log button, press that and save the log to your Desktop.
  • Next, hit the Startup on the left side list.
  • Press the log button again.
  • Post the two logs in your next reply.


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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 1:12 am

Process:

System Idle Process
System
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\PeoplePC\ISP6300\Browser\BartShel.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Softex\OmniPass\omniServ.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\PackethSvc.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\system32\alg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
C:\PROGRA~1\PeoplePC\ISP6300\Browser\PPShared.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\HpqCmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\hphmon05.exe
C:\hp\KBD\kbd.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe
C:\Program Files\Real\RealPlayer\realplay.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Owner\Desktop\IceSword122en\IceSword122en\IceSword.exe


-------------------------------------------------------

Startup:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
hpsysdrv
c:\windows\system\hpsysdrv.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CamMonitor
c:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPHUPD05
c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPHmon05
C:\WINDOWS\System32\hphmon05.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KBD
C:\HP\KBD\KBD.EXE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
StorageGuard
"C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NvCplDaemon
RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
nwiz
nwiz.exe /installquiet /keeploaded /nodetect

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
DeviceDiscovery
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroCheck
C:\WINDOWS\System32\NeroCheck.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundMan
SOUNDMAN.EXE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RealTray
C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bart Station
C:\Program Files\PeoplePC\ISP6300\BIN\PPCOLink.exe -STATION

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NetscapeClient


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroFilterCheck
C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SecurDisc
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
InCD
C:\Program Files\Nero\Nero 7\InCD\InCD.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Microsoft Default Manager
"C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KernelFaultCheck
%systemroot%\system32\dumprep 0 -k

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
QuickTime Task
"C:\Program Files\QuickTime\qttask.exe" -atboottime

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iTunesHelper
"C:\Program Files\iTunes\iTunesHelper.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG9_TRAY
C:\PROGRA~1\AVG\AVG9\avgtray.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MaxMenuMgr
"C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iwopqoem
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
BackupNotify
c:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
NVIEW
rundll32.exe nview.dll,nViewLoadHook

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
ares
"C:\Program Files\Ares\Ares.exe" -h

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}
"C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
LightScribe Control Panel
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hȋdden

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
H/PC Connection Agent
"C:\Program Files\Microsoft ActiveSync\wcescomm.exe"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
iLike
C:\Program Files\iLike\1.2.16\ilikesidebar.exe /checkforupdate

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
WMPNSCFG
C:\Program Files\Windows Media Player\WMPNSCFG.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
iwopqoem
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
ctfmon.exe
C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
desktop.ini


C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Quicken Scheduled Updates.lnk
C:\Program Files\Quicken\bagent.exe (Remark£º)

C:\Documents and Settings\Owner\Start Menu\Programs\Startup
desktop.ini


C:\Documents and Settings\Owner\Start Menu\Programs\Startup
spamsubtract.lnk
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe (Remark£º)

C:\Documents and Settings\Owner\Start Menu\Programs\Startup
SpywareGuard.lnk
C:\Program Files\SpywareGuard\sgmain.exe (Remark£º)

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Re: HELP! Antivirus Soft!

Post by Belahzur on Mon Feb 08, 2010 1:20 am

Hello.

  • Open IceSword again.
  • Go into the Process list again, and right click on the following filename:

    bsnasftav.exe

  • Select Terminate Process.
  • Does the process re-appear ot stay dead?

Now we shutdown the malicious process, lets try MBAM.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 1:29 am

The process so far has not come back, thank you for stopping those annoying pop-ups. I already have Malwarebytes and have already run it multiple times and it won't find it, but we'll try again. I get an error message every time it tries to update, though. I even tried uninstalling it and reinstalling it to get it to update, but I still get an error.

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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 1:49 am

Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

2/7/2010 7:48:37 PM
mbam-log-2010-02-07 (19-48-37).txt

Scan type: Quick Scan
Objects scanned: 136078
Time elapsed: 19 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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HELP PLEASE!!!!!!!!!!!1

Post by haleyraeak10 on Mon Feb 08, 2010 5:45 am

Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read [You must be registered and logged in to see this link.] over and [You must be registered and logged in to see this link.] to open a new topic.

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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 4:39 pm

It seems like a LOT of people are getting this. Where does it come from? How is it spreading so quickly? I didn't download anything, mine just randomly popped up, and this is the second time I've had it. The first time it was easy to get rid of. Once I get rid of it again, HOW can I prevent it from coming back again? This thing is horrible.

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Re: HELP! Antivirus Soft!

Post by Belahzur on Mon Feb 08, 2010 8:19 pm

Wow you have an old MBAM database there.

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan.


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Re: HELP! Antivirus Soft!

Post by totaln00b on Mon Feb 08, 2010 10:28 pm

"An error occurred. Please report the following error code to Malwarebyte's Anti-Malware support team:

Error code: 732 (12029, 0)"

It has been doing that for quite some time. It won't let me update.


I just booted my computer back up for the first time since we worked on this thing last night, and as soon as Windows loaded, AVG detected something:
Trojan Horse Downloader ZlobAQXA in
C:/Documents and Settings/Owner/Local Settings/Application Data/ateumd/bsnasftav.exe
and moved it to the virus vault. Is that it? If I get rid of that, is this thing gone?

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Re: HELP! Antivirus Soft!

Post by Belahzur on Tue Feb 09, 2010 1:22 am

If MBAM wont update, please uninstall it, and re-download a new installer so it can install the latest database.


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Re: HELP! Antivirus Soft!

Post by totaln00b on Tue Feb 09, 2010 2:33 am

I uninstalled it and reinstalled and still got the same message when it tried to update at startup.

I think the thing is gone, AVG caught something and I rebooted it after clearing the virus vault and thus far it hasn't come back up.

Running MBAM again, but I think the database is still way old since it still refuses to do any sort of update, even after reinstalling. Will post log when it finishes.

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Re: HELP! Antivirus Soft!

Post by totaln00b on Tue Feb 09, 2010 5:03 am

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

2/8/2010 11:03:01 PM
mbam-log-2010-02-08 (23-03-01).txt

Scan type: Quick Scan
Objects scanned: 136047
Time elapsed: 44 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: HELP! Antivirus Soft!

Post by totaln00b on Tue Feb 09, 2010 1:50 pm

After manually downloading updates:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

2/8/2010 11:03:01 PM
mbam-log-2010-02-08 (23-03-01).txt

Scan type: Quick Scan
Objects scanned: 136047
Time elapsed: 44 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


AVG keeps finding something though, like part of it is still lurking around

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Re: HELP! Antivirus Soft!

Post by Belahzur on Tue Feb 09, 2010 6:50 pm

Can you tell me where the file is located and the filename?


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Re: HELP! Antivirus Soft!

Post by totaln00b on Tue Feb 09, 2010 11:48 pm

Trojan Horse Downloader ZlobAQXA in
C:/Documents and Settings/Owner/Local Settings/Application Data/ateumd/bsnasftav.exe

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Re: HELP! Antivirus Soft!

Post by Belahzur on Wed Feb 10, 2010 12:35 am

Can you please re-run MBAM?


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Re: HELP! Antivirus Soft!

Post by totaln00b on Sat Feb 13, 2010 1:41 am

Malwarebytes' Anti-Malware 1.44
Database version: 3710
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

2/12/2010 7:41:29 PM
mbam-log-2010-02-12 (19-41-29).txt

Scan type: Quick Scan
Objects scanned: 142137
Time elapsed: 18 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.FakeAV) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iwopqoem (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iwopqoem (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

totaln00b
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Re: HELP! Antivirus Soft!

Post by totaln00b on Sat Feb 13, 2010 10:26 pm

^

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Re: HELP! Antivirus Soft!

Post by Belahzur on Sat Feb 13, 2010 11:56 pm

How is the machine running now?


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Re: HELP! Antivirus Soft!

Post by totaln00b on Sun Feb 14, 2010 11:51 pm

Much better, thank you. I'm scared to death of it coming back though, it was really hard to get rid of.

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Re: HELP! Antivirus Soft!

Post by Belahzur on Mon Feb 15, 2010 11:15 pm

Can I see just one more log and we'll see how it looks.

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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