win32/Nuqel.e

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win32/Nuqel.e

Post by ptlarson on 6th February 2010, 2:19 am

I have been infected by this virus. To combat, I have restarted in Safe mode and restored to an earlier date. Start-up went OK, and I am now running Malwarebyte's A-M software in full scan mode. It identified 9 infected objects. After completing the scan and cleaning up the files. Should I take any additional actions or precautions? Many thanks.

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Re: win32/Nuqel.e

Post by Dr Jay on 6th February 2010, 4:37 am

Please download ComboFix from [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: win32/Nuqel.e

Post by ptlarson on 6th February 2010, 7:16 pm

Thanks for the response - do I need to disable antivirus + firewalls prior to downloading combo fix? At this point it won't let me save the file to my pc. I have even tried to transfer it to my pc from a flash drive. Please help.

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Re: win32/Nuqel.e

Post by Dr Jay on 6th February 2010, 7:25 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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Re: win32/Nuqel.e

Post by ptlarson on 6th February 2010, 11:42 pm

I ran Malwarebytes last night when I first encountered this issue, and again this afternoon per your request. The first post is the log after cleaning last night, the second is from this afternoon. Should I have any further concerns? Thanks for all the help!

P.S. Prior to the scan, I also completed all the requirements that your site has listed prior to working on issues.
________________________________________
2/5 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3695
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

2/5/2010 9:35:36 PM
mbam-log-2010-02-05 (21-35-36).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 330100
Time elapsed: 2 hour(s), 6 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\spamblockerconfig.application (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\spamblockerconfig.application.1 (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{90b5a95a-afd5-4d11-b9bd-a69d53d22226} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.AntiVirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlocker (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlockerUtility_Icons (Adware.Hotbar) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\gntamv.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1074\A0102277.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlocker\{D190EE07-1887-4595-8F62-6253114299D2}.dat (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlockerUtility_Icons\Registryrepair.ico (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlockerUtility_Icons\Software_Online_8.ico (Adware.Hotbar) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Application Data\SpamBlockerUtility_Icons\wallpapere1.ico (Adware.Hotbar) -> Quarantined and deleted successfully.
_______________________________________
2/6 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3698
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/6/2010 6:18:12 PM
mbam-log-2010-02-06 (18-18-12).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 341405
Time elapsed: 2 hour(s), 1 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
____________________________________

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Re: win32/Nuqel.e

Post by Dr Jay on 7th February 2010, 4:09 am

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


==

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


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Re: win32/Nuqel.e

Post by ptlarson on 7th February 2010, 3:22 pm

Here is the output from Security Check. Thank you.

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee SecurityCenter
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

HijackThis 2.0.2
Java(TM) 6 Update 18
Java Auto Updater
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9.3
``````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

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Re: win32/Nuqel.e

Post by Dr Jay on 7th February 2010, 5:20 pm

Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: win32/Nuqel.e

Post by ptlarson on 7th February 2010, 9:18 pm

Here is the ESET output. Thank you, once again.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f30d26b558aeb8488e3da92568fd3e87
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-02-07 09:00:16
# local_time=2010-02-07 04:00:16 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=5121 16776533 100 96 6013285 17577828 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=165136
# found=4
# cleaned=4
# scan_time=7312
D:\I386\APPS\APP14197\src\CompaqPresario_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application (deleted - quarantined) 00000000000000000000000000000000 C
D:\I386\APPS\APP14197\src\HPPavillion_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application (deleted - quarantined) 00000000000000000000000000000000 C
D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1085\A0107741.exe a variant of Win32/Toolbar.MyWebSearch application (deleted - quarantined) 00000000000000000000000000000000 C
D:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1085\A0107742.exe a variant of Win32/Toolbar.MyWebSearch application (deleted - quarantined) 00000000000000000000000000000000 C

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Re: win32/Nuqel.e

Post by Dr Jay on 7th February 2010, 9:21 pm

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


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Re: win32/Nuqel.e

Post by ptlarson on 8th February 2010, 12:41 am

Thank you for all the assistance! One final question - I currently have McAfee Security Center fully active. If I add Spywareblaster and Spybot w. TeaTimer enabled, do I need to disable McAfee's spyware protection. Take care.

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Re: win32/Nuqel.e

Post by Dr Jay on 8th February 2010, 3:29 am

If you install SpywareBlaster, then no you will not have to disable McAfee Spyware Protection. SpywareBlaster is a great add-on and does not interfere with any security products.

If you are confident McAfee Spyware Protection works, then Spybot S&D will not be needed.


Dr. Jay (DJ)


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