Can surf the web but cant play online games

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Can surf the web but cant play online games

Post by simonwest80 on 4th February 2010, 10:11 am

Hey guys - this is my 1st time posting here as after much research seems you lot seem to know the best about these types of problem, here goes:

I currently have a dls modem connected to my wireless router.

I have 2 PCs in the house at all times and others that come round. My laptop that is wireless is on Windows 7 and my desktop which is hard-wired to the router is Windows XP SP3

Now the other day i changed my ISP

Here's the catch - I can browse the web and download at the maximum speed, but, I cannot play any online games, well that is a lie, I can play online games but for a maximum of 10minutes and then i get a disconnected from server message.

The games i have tried are: World of Warcraft, Counter Strike, Call of Duty:Modern Warfare 2.

This happens on both systems.

Once i get disconnected it is possible to reconnect straight away there is no sort of lag or anything.

I have spoken with the new ISP - they are reporting everything is fine, of course i can d/l and browse the web. Before i changed everything was fine on this setup.

I have checked logs, the internet connection does not break at any point.

I can download for prolonged periods of time - i downloaded a large file the other day and I had a connection with no problem for the full 50minutes it was downloading.

Please please please can someone help, or give me something i can take back to the ISP.

Could it be a wiring issue this is a new house and i havent spent any time re wiring yet

Thanks in advance

simonwest80
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Re: Can surf the web but cant play online games

Post by Dr Jay on 6th February 2010, 12:15 am

Please try the following so I can see the security setup of your computer. This will help to know what can be blocking it.

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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Re: Can surf the web but cant play online games

Post by simonwest80 on 6th February 2010, 12:21 am

Thanks Dragon hope this helps

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Kaspersky Internet Security 2010
Kaspersky Internet Security 2010
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

Java(TM) 6 Update 17
Adobe Flash Player 10
Adobe Reader 9.2 - PortuguÍs
``````````````````````````````
Process Check:
objlist.exe by Laurent

``````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

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Re: Can surf the web but cant play online games

Post by Dr Jay on 6th February 2010, 12:33 am

Open Kaspersky Internet Security 2010, and click the Online Activity button on the screen.

Then, click the Web Antivirus button.

On the left, you will see a series of selections for Security profiles.

Click Gaming Profile. Then, put a check next to Enable Gaming Profile.

Finally, click Apply. Then, OK. Exit out the remaining windows by clicking the X at the top right or clicking the close button on the bottom right.

Then, try to play a game and see if this works.

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Re: Can surf the web but cant play online games

Post by simonwest80 on 6th February 2010, 1:43 am

Thanks for the attempt but still no good Sad tearing

But by the looks of it, it is something to do with the ISP as coming on at this time (23:00) I stayed connected for 30minutes rather than less than 10 which had always happened during peak times.

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Re: Can surf the web but cant play online games

Post by Dr Jay on 6th February 2010, 2:05 am

Call your Internet Service Provider (ISP) and see if it is a network problem. There may be a lot of things wrong, such as:

-Issues with the line from your home to the service station.
-Issues with the service quality, which may be overload on a network.
-Ethernet cable is bad.
-Router / modem is of poor quality or is dying.
-Line running in to your house is damaged.
-Too much interference, if on a wireless network.

All of these are ideas you may want to bring up with your ISP.

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Re: Can surf the web but cant play online games

Post by simonwest80 on 6th February 2010, 2:07 am

Thanks very much Dragon will be speaking with them on Monday

Again thanks for the effort best response i have had from any site

Keep up the good work!

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Re: Can surf the web but cant play online games

Post by Dr Jay on 6th February 2010, 2:12 am

Thanks, and you're welcome. Smile

Post back here for anymore questions.

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Re: Can surf the web but cant play online games

Post by simonwest80 on 2nd March 2010, 4:08 am

Ok just want to confirm some information before shouting at the phone company. After semi leaving the problem, mix of work, and playing and searching and arguments with the ISP saying it isnt there problem. I came across a 3 year old forum that said do some traces and see if it drops so i done 4 different traces to WoW login, a local CS server, google and a Voip server. And i got the following results

----------------------------------------------------------
Tracing route to 201-048-140-151.static.ctbctelecom.com.br [201.48.140.151]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 49 ms 46 ms 46 ms 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
3 84 ms * * 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
4 50 ms 48 ms 48 ms 201-28-249-218.customer.tdatabrasil.net.br [201.28.249.218]
5 52 ms 51 ms 183 ms 201-016-144-022.ctbctelecom.com.br [201.16.144.22]
6 52 ms 50 ms 50 ms 201-048-130-237.static.ctbctelecom.com.br [201.48.130.237]

---------------------------------------------------------------

Tracing route to google.co.uk [74.125.47.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 48 ms 66 ms 46 ms 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
3 * 46 ms 46 ms 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
4 48 ms 48 ms 48 ms 200.0.3.181
5 48 ms 48 ms 47 ms 201-63-253-118.customer.tdatabrasil.net.br [201.63.253.118]
6 51 ms 50 ms 50 ms Xe-1-1-3-0-grtsaosi2.red.telefonica-wholesale.net [213.140.50.53]
7 158 ms 252 ms 158 ms So1-0-1-0-grtmiabr3.red.telefonica-wholesale.net [213.140.43.149]
8 162 ms 161 ms 160 ms So4-1-0-0-grtmiana3.red.telefonica-wholesale.net [213.140.37.37]
9 206 ms 222 ms 204 ms GOOGLE-ge-6-1-0-0-grtmiana3.red.telefonica-wholesale.net [84.16.6.118]
10 205 ms 204 ms 206 ms 72.14.236.178
11 200 ms 200 ms 199 ms 216.239.48.192
12 193 ms 192 ms 244 ms 72.14.232.213
13 204 ms 200 ms 211 ms 209.85.253.165

--------------------------------------------------------------------

Tracing route to 208.76.110.253 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 49 ms 46 ms 47 ms 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
3 48 ms * 46 ms 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
4 48 ms 46 ms 48 ms 200.0.3.181
5 49 ms 48 ms 47 ms 200-100-98-169.dial-up.telesp.net.br [200.100.98.169]
6 49 ms 50 ms 48 ms Xe2-2-0-0-grtsanem2.red.telefonica-wholesale.net.10.16.84.in-addr.arpa [84.16.10.13]
7 160 ms 160 ms * Xe-4-1-2-0-grtmiabr4.red.telefonica-wholesale.net.124.142.94.in-addr.arpa [94.142.124.174]
8 195 ms 196 ms 197 ms Xe0-2-0-0-grtwaseq5.red.telefonica-wholesale.net [84.16.14.193]
9 179 ms 180 ms 179 ms 62.156.138.25
10 227 ms 228 ms 227 ms 217.239.40.210
11 213 ms 210 ms 212 ms 217.243.218.238

-----------------------------------------------------------------

Tracing route to us.logon.worldofwarcraft.com [12.129.232.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 47 ms 46 ms 48 ms 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
3 47 ms * 46 ms 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
4 47 ms 52 ms 48 ms 200.0.3.177
5 48 ms 48 ms 48 ms 200-100-98-149.dial-up.telesp.net.br [200.100.98.149]
6 49 ms 48 ms 50 ms Xe4-0-3-0-grtsaosi2.red.telefonica-wholesale.net [84.16.11.149]
7 160 ms 160 ms 159 ms So3-0-0-0-grtmiabr3.red.telefonica-wholesale.net [84.16.12.193]
8 187 ms 186 ms 187 ms So6-2-0-0-grtdaleq3.red.telefonica-wholesale.net [213.140.43.193]
9 191 ms 190 ms 188 ms 192.205.35.249
10 224 ms 222 ms 222 ms cr2.dlstx.ip.att.net [12.122.138.62]
11 224 ms 224 ms 224 ms cr2.la2ca.ip.att.net [12.122.28.178]
12 222 ms 224 ms 224 ms cr84.la2ca.ip.att.net [12.123.30.249]
13 220 ms 218 ms 219 ms gar5.la2ca.ip.att.net [12.122.129.25]
14 222 ms 223 ms 222 ms 12.122.255.74
15 225 ms 224 ms 224 ms 12.129.193.242

----------------------------------------------------------------------

So in all 4 there are drops on the third jump on the phone companies side - could this be the problem?

PS and here is a trace a friend got me to do weeks ago using a special program:

Tracing route to 213-248-123-73.customer.teliacarrier.com [213.248.123.73]
over a maximum of 30 hops:
0 DeskTop-PC [192.168.1.2]
1 192.168.1.1
2 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
3 * * 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
4 200.0.3.177
5 200-100-98-145.dial-up.telesp.net.br [200.100.98.145]
6 Xe-5-1-0-0-grtsanem2.red.telefonica-wholesale.net [84.16.9.93]
7 Xe8-2-0-0-grtmiabr6.red.telefonica-wholesale.net [84.16.15.50]
8 Xe11-0-0-0-grtwaseq4.red.telefonica-wholesale.net [213.140.36.229]
9 ash-bb1-link.telia.net [213.248.69.77]
10 nyk-bb2-link.telia.net [80.91.250.17]
11 kbn-bb2-link.telia.net [80.91.247.118]
12 s-bb2-link.telia.net [80.91.248.50]
13 s-b1-link.telia.net [80.91.253.228]
14 s-hdn-i3-link.telia.net [80.91.249.69]
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DeskTop-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 50ms 0/ 100 = 0% 0/ 100 = 0% 200-207-74-231.dsl.telesp.net.br [200.207.74.231]
100/ 100 =100% |
3 --- 100/ 100 =100% 0/ 100 = 0% 200-204-206-1.dsl.telesp.net.br [200.204.206.1]
0/ 100 = 0% |
4 --- 100/ 100 =100% 0/ 100 = 0% 200.0.3.177
0/ 100 = 0% |
5 --- 100/ 100 =100% 0/ 100 = 0% 200-100-98-145.dial-up.telesp.net.br [200.100.98.145]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% Xe-5-1-0-0-grtsanem2.red.telefonica-wholesale.net [84.16.9.93]
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% Xe8-2-0-0-grtmiabr6.red.telefonica-wholesale.net [84.16.15.50]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% Xe11-0-0-0-grtwaseq4.red.telefonica-wholesale.net [213.140.36.229]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% ash-bb1-link.telia.net [213.248.69.77]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% nyk-bb2-link.telia.net [80.91.250.17]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% kbn-bb2-link.telia.net [80.91.247.118]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% s-bb2-link.telia.net [80.91.248.50]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% s-b1-link.telia.net [80.91.253.228]
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% s-hdn-i3-link.telia.net [80.91.249.69]

Trace complete.

-----------------------------------------------------

Again exactly the same from weeks ago - 2 drops this time on the 3rd jump!

Please please tell me this is very likely the source as this problem is now becoming very annoying!

Again thanks in advance

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