Vista Antivirus 2010 Help!

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Vista Antivirus 2010 Help!

Post by Kawaii on Thu Feb 04, 2010 12:39 am

My laptop is infected with a fake antivirus program called Vista Antivirus 2010. I can't get rid of it and it pops up all the time. Hopefully someone can help me??

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 06, 2010 12:06 am

Hello. Sorry about the delay, as we are quite busy around the forum.

If you still need help, please do the following:

Please download the latest version of Kaspersky GetSystemInfo (GSI) from [You must be registered and logged in to see this link.] and save it to your Desktop.
  • Please close all other applications running on your system.
  • Please double click GetSystemInfo.exe to open it.
  • Click the Settings button.
  • Set it to Maximum
  • IMPORTANT! Then please click Customize - choose Driver / Ports tab and
  • Uncheck Scan Ports.
  • Click Create Report to run it.
  • It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to [You must be registered and logged in to see this link.] and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.


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Re: Vista Antivirus 2010 Help!

Post by jassarae on Sat Feb 06, 2010 3:18 am

[You must be registered and logged in to see this link.]


Like that??

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 06, 2010 3:38 am

Please go to [You must be registered and logged in to see this link.], agree to the Terms, and download Threat Expert Memory Scanner.
  • Install the program.
  • Then, run the program. Click the Start button on the main screen.
  • It will search for threats, and finish in 5-10 minutes.
  • When done, press the View Report button.
  • It will launch a web page with results. Please copy those results, and paste it in to your next reply.


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Re: Vista Antivirus 2010 Help!

Post by jassarae on Sat Feb 06, 2010 4:03 am

* Scan details:
o Scan started: Friday, February 05, 2010 20:01:51
o Scan time: 42 seconds
o Number of memory objects scanned: 3387
+ processes: 23
+ modules: 1041
+ heap pages: 2323
o Number of suspicious memory objects detected: 0
o Number of malicious memory objects detected: 0
o Overall Risk Level: Safe

* Summary of the detected threat characteristics:

o No suspicious characteristics detected.

* Summary of the detected memory objects:

o No suspicious memory objects detected.




_______

hope this is right.

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 06, 2010 4:12 am

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


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Re: Vista Antivirus 2010 Help!

Post by jassarae on Sat Feb 06, 2010 4:17 am

When I clicked Finish. it gave me a window saying

"An Error Has Occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team"

Error code: 732 (12029, 0)

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 06, 2010 4:34 am

Please download [You must be registered and logged in to see this link.], and save to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.zip, and extract the file to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.cmd to start.
  • It will finish quickly and launch a log.
  • Post the contents of it in your next reply.


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Re: Vista Antivirus 2010 Help!

Post by jassarae on Sat Feb 06, 2010 4:38 am

Cheetah-Anti-Rogue v1.2.17
by DragonMaster Jay

Microsoft Windows [Version 6.0.6002]
Date: 02/05/2010 - Time: 20:37:30 - Arch.: x86


-- Malware tools check --
Malwarebytes' Anti-Malware


-- Known infection --



Extra message: Detection only.


EOF

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 06, 2010 7:14 pm

Please run the [You must be registered and logged in to see this link.]

  • Follow the Instruction [You must be registered and logged in to see this link.] for installation.
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.


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Re: Vista Antivirus 2010 Help!

Post by Kawaii on Sat Feb 13, 2010 1:59 am

It seems someone has taken over my thread :-/ Anyway here's my link...

[You must be registered and logged in to see this link.]

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sat Feb 13, 2010 4:05 pm

Please delete this file:

C:\Users\Leanne\AppData\Local\Temp\Low\oxhyanxq.exe

====

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive i.e. C
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download [You must be registered and logged in to see this link.] by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


==

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Vista Antivirus 2010 Help!

Post by Kawaii on Sun Feb 14, 2010 1:35 am

Results of screen317's Security Check version 0.99.1
Windows Vista Service Pack 1 (UAC is enabled)
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 8.5
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

HijackThis 2.0.2
Java(TM) 6 Update 5
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 8.1.0
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Sun Feb 14, 2010 8:32 pm

Please consider updating to Windows Vista Service Pack 2 (SP2).
Windows Vista Service Pack 2 (SP2) contains all the updates released since SP1 plus support for new types of hardware and emerging hardware standards.
It is now available via [You must be registered and logged in to see this link.] or as a standalone installation [You must be registered and logged in to see this link.].

==

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


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Re: Vista Antivirus 2010 Help!

Post by Kawaii on Tue Feb 23, 2010 11:38 pm

Everything seems well now. Thank you!

However my firefox browser keeps on redirecting me to random search engines whenever I click on a website. Is there more spyware on my computer? No way!

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Re: Vista Antivirus 2010 Help!

Post by Dr Jay on Wed Feb 24, 2010 4:18 am

Download [You must be registered and logged in to see this link.] to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %SYSTEMDRIVE%\*.exe
    %systemroot%\*. /mp /s
    c:\$recycle.bin\*.* /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    nvstor32.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    explorer.exe
    svchost.exe
    userinit.exe
    qmgr.dll
    ws2_32.dll
    proquota.exe
    imm32.dll
    kernel32.dll
    ndis.sys
    autochk.exe
    spoolsv.exe
    xmlprov.dll
    ntmssvc.dll
    mswsock.dll
    Beep.SYS
    ntfs.sys
    termsrv.dll
    sfcfiles.dll
    st3shark.sys
    ahcix86.sys
    srsvc.dll
    nvrd32.sys
    /md5stop
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time



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