computer freeze during scan for malware

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computer freeze during scan for malware

Post by wau on 2nd February 2010, 3:02 am

I use norton internet security 2010 and windows xp,IE 8 recently after I visit web side xinhau news my computer freeze on and off.First freeze up during scan to find out any malware and never can finish the job.This even happen in safe mode.I ask for norton tech.support help they check my computer and told to visit their virus removal service but need to charge 99.9$.Now the freeze more frequely because this I can not down load other antivirus program for rescue.Please help. wau

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Re: computer freeze during scan for malware

Post by Dr Jay on 2nd February 2010, 3:20 am

Please visit this webpage for a tutorial on downloading and running ComboFix:

[You must be registered and logged in to see this link.]

See the area: Using ComboFix, and when done, post the log back here.


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Re: computer freeze during scan for malware

Post by wau on 2nd February 2010, 6:21 am

Thank you DM,I have hard time to get from BC for how to use of combfix but from other web I got it. my problem is my computer freeze every few minutes and no way I can down load any use ful program.For possible regisre problems I all so run norton utility but not help.Do you know any way to release the freeze up instead by cut off the power? My computer use AMD sempron P3200 and has a lot of ram 1.250 GB.Another thing is my computer already has NIS if I down load other anti virus program will it be conflect each other?I check the working histroy of NIS and found out that freeze up alway happen when NIS conteract harmful attack.Should I disable NIS to prevent freeze up.I have last resours that use the restore disk to clean out all in HD.I already back up all my useful file.What should I do?


Last edited by wau on 2nd February 2010, 2:02 pm; edited 1 time in total (Reason for editing : mention more detail about my situation)

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Re: computer freeze during scan for malware

Post by Dr Jay on 2nd February 2010, 2:09 pm

What I would recommend, is if it is not risky, disable NIS.

Now, you may be able to transfer the download from a clean computer to the infected one, via flash drive or burnt CD/DVD, etc.


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Re: computer freeze during scan for malware

Post by wau on 2nd February 2010, 3:07 pm

Frankly to tell you that DM,I did try use other antivirus program such as microsofe antiviur scan and sypware doctor all failure to complete the scaning due to freeze up and no way to identify what malware they are and where they hide,because this even try use manual methoid and
failure.What other suggestion?For technical point of view I don't want to give up and jump to the last resours.This malware,what ever it is,is very smart and hard to due with.

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Re: computer freeze during scan for malware

Post by wau on 2nd February 2010, 7:55 pm

Hi DM or any one;I watch the tech.support people of norton work on my computer(through remove reach) they scan the computer and freeze up few times but each time they just click and the freeze loose.How can they did it?Any one know?If I know how to do that then I think I could solve the problems.

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Re: computer freeze during scan for malware

Post by Dr Jay on 2nd February 2010, 8:01 pm

Sounds like a faulting program. Seems there would be malware trying to freeze the computer often.


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Re: computer freeze during scan for malware

Post by wau on 3rd February 2010, 12:40 am

Hi DM,I carefully review the histroy of the work of the NIS: most the time freeze up match the time report as;unauthorized access blocked,(send terminate message to window) actor;c:\windows\explore.exe TAGET;\device\harddisk volume\program files\norton internet security\norton internet security\engine\17.5.0.127\mcu32.exe.What this mean? is this attack from inside or from out side? please explant to me.

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Re: computer freeze during scan for malware

Post by Dr Jay on 3rd February 2010, 3:39 pm

Remove NIS from your computer and see what happens, please.


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Re: computer freeze during scan for malware

Post by wau on 4th February 2010, 2:34 am

NIS unstall result as following;computer run very slow and many program not respone to arrow oders.Window security warning.Arrow freeze from time to time.Freeze again when try to reach web antivirus side.What should I do next?Why these happen please explant?

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Re: computer freeze during scan for malware

Post by Dr Jay on 4th February 2010, 3:51 am

Please run the [You must be registered and logged in to see this link.]

  • Follow the Instruction [You must be registered and logged in to see this link.] for installation.
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.


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Re: computer freeze during scan for malware

Post by wau on 7th February 2010, 4:27 pm

Hi DM,
sorry for late response,I try few times to down load and scan with F-secure online scanner but all failure.First time can only reach finish down load file before start scanning my computer load off and restart by it self.The second and third time not even finish down load and shut down itself again,by the way it run very slow.I think my computer is infected deep and many essental file already corrupped. what shout i do?I sent this use other computer.

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Re: computer freeze during scan for malware

Post by Dr Jay on 7th February 2010, 5:24 pm

Download [You must be registered and logged in to see this link.] to your desktop

  • A window will pop up, Press 2 and then Enter. A scan will start, let it run uninterrupted. It should only take a few minutes.
  • A log will appear when it is finished, it will also be saved in the same location as LockSearch, which should be on your desktop. Post the contents of the log in your reply


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Re: computer freeze during scan for malware

Post by wau on 8th February 2010, 12:13 am

Hi DM,
I try to click LOCKSEARCH which you sent in but no result.What is the full web address of this LS.I also try to looking to web site but can't found it.Thank again for your help do you think this is the time to use the restore disk?

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Re: computer freeze during scan for malware

Post by Dr Jay on 8th February 2010, 3:26 am

[You must be registered and logged in to see this link.]

I do not think we will need the restore disc.


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Re: computer freeze during scan for malware

Post by wau on 9th February 2010, 2:14 pm

Hi DM,
good morning,I am runing your locksearch scan on my "sick' computer.It runs in DOS,already 40 minutes and don't know where it go.How long I
have to wait?I did not back up the registry will it be ok?Base on SITE ADVISOR they don't give green light for this program.Is it safe to use?

l

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Re: computer freeze during scan for malware

Post by Dr Jay on 9th February 2010, 2:24 pm

Yes safe to use.

You cannot use it on the Normal Windows screen?


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Re: computer freeze during scan for malware

Post by wau on 9th February 2010, 2:41 pm

Hello DM,
I just finish run the locksearch scan,but I don't know how to obtain the result and copy to sent here.My computer seems runing pretty "normal".Your program works.Thanks a lot.problems resolved.Will followup for few more days.Thanks again.

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Re: computer freeze during scan for malware

Post by Dr Jay on 9th February 2010, 5:16 pm

OK.


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Re: computer freeze during scan for malware

Post by wau on 10th February 2010, 3:49 am

Hi DM,
I come back again,I have some problems.After scan by locksearch,the computer seems working but also show few important files are missing ,one of them is msi.dll file.When I try to open and run some clean up programs but failure due to msi.dll missing and ask me to reinstall it.Please help me how to correct this problem.

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Re: computer freeze during scan for malware

Post by Dr Jay on 10th February 2010, 4:34 am


  1. Download Win32kDiag from any of the following locations and save it to your Desktop.

  • Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  • When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  • Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.


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    Re: computer freeze during scan for malware

    Post by wau on 10th February 2010, 6:37 pm

    Hi DM,Seems can not found this file from my computer.It show as following;runing from:c:\documents and settings\xxxxxxx\desktop\win32kdiag(2).exe log file at:c:\documents and settings\xxxxx\desktop\win32kdiag.txt.
    warning:could not get backup privilige
    searching c:\windows......
    fineshed.What all these mean.I am the owner of this computer.What next I can do?

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    Re: computer freeze during scan for malware

    Post by Dr Jay on 11th February 2010, 3:46 am

    Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.
    • Close all windows and double click OTL.exe.
    • Click Run Scan and let the program run uninterrupted.
    • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
    • You may need to use two posts to get it all.


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    Re: computer freeze during scan for malware

    Post by wau on 12th February 2010, 12:19 am

    Hi DM,
    After scan by win32kdiag.exe and OTL.exe and clean up ,the msi.dll and framedyn.dll still missing what should I do.I don't know how to copy those log here,sorry.

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    Re: computer freeze during scan for malware

    Post by wau on 12th February 2010, 3:01 pm

    Hello Jay,
    Good morning(in my side),thank you very much so far for your help.Frankly to tell that I post my problems just for learn how to due with the reality;day in day out of malware invation,not care that much about my old computer.since here is forum and your are a tutor do you mind to answer my following questions;1)I read your article about this issue you never mention;combofix,locksearch,win32kdiag,Otl,are these programs are diagnostic tool or therapytic tool? are you testing as reascher?2)under what condition to pick which one and why?3)what is different from each of them?any side effect of each program and how to avoid it?Jay,I really want to learn will you teach me.thanks.

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    Re: computer freeze during scan for malware

    Post by Dr Jay on 13th February 2010, 4:17 pm

    They are diagnostic programs for research of malware on your computer.

    Difference between them all depends. Whether I am looking for locked programs, infected files, Windows errors, incorrect system files, etc.

    Conditions depend on how much diagnostic needs to be done. It is all about instinct, and what should be done next.

    There are very little side effects. Except with GMER and ComboFix. Both have a way to be too powerful, so either one could do a little to some damage if they are not run properly.

    =========

    Download [You must be registered and logged in to see this link.] to your Desktop

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in

      netsvcs
      msconfig
      safebootminimal
      safebootnetwork
      activex
      drivers32
      %SYSTEMDRIVE%\*.exe
      %systemroot%\*. /mp /s
      c:\$recycle.bin\*.* /s
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      nvstor32.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      explorer.exe
      svchost.exe
      userinit.exe
      qmgr.dll
      ws2_32.dll
      proquota.exe
      imm32.dll
      kernel32.dll
      ndis.sys
      autochk.exe
      spoolsv.exe
      xmlprov.dll
      ntmssvc.dll
      mswsock.dll
      Beep.SYS
      ntfs.sys
      termsrv.dll
      sfcfiles.dll
      st3shark.sys
      ahcix86.sys
      srsvc.dll
      nvrd32.sys
      /md5stop
      %systemroot%\system32\*.dll /lockedfiles
      %systemroot%\Tasks\*.job /lockedfiles

    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time



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    Re: computer freeze during scan for malware

    Post by wau on 17th February 2010, 10:44 pm

    I finish the scan but don't know how to copy to here.pleaswe tell me How.

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    Re: computer freeze during scan for malware

    Post by Dr Jay on 18th February 2010, 5:32 am

    If you can see the logs, copy the information, then paste it here. Just send it in 1/3 at a time.


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    Re: computer freeze during scan for malware

    Post by Dr Jay on 24th February 2010, 6:17 pm

    Still with us? If so, please do the following:

    Please download DDS by sUBs from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.] and save it to your Desktop.

    Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results, click Yes to the Optional_Scan
    • Please follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your Desktop.


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