PLEASE help me!!!

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PLEASE help me!!!

Post by lenetta16 on 30th January 2010, 11:26 pm

I'm Lenetta Swan! My Mom FINALLY let me have a laptop, and now the screen's half broken, and it now has a TON of viruses on it, and I'm having no luck getting rid of them. One of them is Limewire, but If I get rid of limewire, I'll lose all my precious music. I want to switch all my music to iTunes, but because my laptop now has to run in SAFE MODE, I can't download itunes, look at videos OR listen to music. And Norton works, but it won't kill the viruses because SAFE MODE won't let it. I'd log on normally but I can't access ANYTHING and the screen just stays black. How can I get Norton back on track again WITHOUT having to start the computer over alltogther, and NOT lose all my precious files?!?!

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Re: PLEASE help me!!!

Post by Belahzur on 31st January 2010, 7:59 pm

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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