I'm Lenetta Swan! My Mom FINALLY let me have a laptop, and now the screen's half broken, and it now has a TON of viruses on it, and I'm having no luck getting rid of them. One of them is Limewire, but If I get rid of limewire, I'll lose all my precious music. I want to switch all my music to iTunes, but because my laptop now has to run in SAFE MODE, I can't download itunes, look at videos OR listen to music. And Norton works, but it won't kill the viruses because SAFE MODE won't let it. I'd log on normally but I can't access ANYTHING and the screen just stays black. How can I get Norton back on track again WITHOUT having to start the computer over alltogther, and NOT lose all my precious files?!?!
- Posts : 1
Joined : 2010-01-31
Operating System : Windows XP
Download OTL by OldTimer to your Desktop.
- Close all windows and double click OTL.exe
- Click Run Scan and let the program run uninterrupted
- It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
- You may need to use two posts to get it all.
Manager | Tech Officer
- Posts : 34917
Joined : 2008-08-04
Operating System : XP SP3 Media Centre
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