HP TouchSmart TX2-1020US does not recognize my DVD drive

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HP TouchSmart TX2-1020US does not recognize my DVD drive

Post by 5Dollar on Sat Jan 30, 2010 2:59 am

Something mysterious has happened to my DVD drivers. My computer does not recognize them (USB or internal). I am running Windows 7 - Ultimate 64bit. A call to HP says it's a Microsoft problem, and a call to Microsoft says its an HP problem. I have now defined it as my problem. I have cut screen information from Device Manager to illustrate my problem.

Thanks,
5Dollar

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Any ideas?


Last edited by 5Dollar on Sat Jan 30, 2010 3:31 am; edited 1 time in total (Reason for editing : New Information)

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Re: HP TouchSmart TX2-1020US does not recognize my DVD drive

Post by agent47 on Mon Feb 01, 2010 12:42 am

unable to see your attached images.
is it show any orange symbol in DVD drive?

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HP TouchSmart TX2-1020US does not recognize my DVD drive

Post by 5Dollar on Mon Feb 01, 2010 12:48 am

Yes. There is an exclamation mark at the base of the drive symbol.

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Re: HP TouchSmart TX2-1020US does not recognize my DVD drive

Post by 5Dollar on Mon Feb 01, 2010 7:54 pm

When I checked Driver Details, I got the following screen. Evidently, from this screen, the GEARAspiWDM.sys driver is not signed. I have copied a driver from a month old backup, but that did not work.

Henry


https://servimg.com/image_preview.php?i=12&u=14810508

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