FakeAlert Trojan-Can't Log on to computer

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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Tue Feb 02, 2010 2:32 pm

OK, I ran the McAfee program first. When it's all done it shows me the prompt:

T:\DOSAPPS\MCAFEE>

There is also a message above the prompt that says:
Missing or invalid "T:\DOSAPPS\MCAFEE\MESSAGES.DAT"

What do I do next to run the F-Prot?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Tue Feb 02, 2010 2:40 pm

Was it in the list?

I need to download the latest version and burn it myself and try it. So, let me do some testing. Smile


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Tue Feb 02, 2010 2:46 pm

There were three listed. Bughunter was also there (third in the list). I believe that F-prot was there because I decided to run them in the order you mentioned rather than the order in which they were listed. I am not 100% sure though. I could easily re-boot if that would help.

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Tue Feb 02, 2010 4:03 pm

Go back in Choose F-Prot, and allow it to initialize, then at that prompt you had earlier...

Enter this command first:

ubcdvir

Select fprot

Then enter this command:

fprot /hard /auto /delete


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Tue Feb 02, 2010 4:19 pm

After running F-Prot I see:

Volume in drive Q is MS-RAMDRIVE

Directory of Q:\DOSAPPS\FPROT

[.] [..] FPROT.EXE ENGLISH.TX0 MACRO.DEF
3 file(s) 1,035,070 bytes
2 dir(s) 24,600,576 bytes free
Q:\DOSAPPS\FPROT>

This is where I type in fprot /hard /auto /delete?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Tue Feb 02, 2010 7:58 pm

Yes.


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Wed Feb 03, 2010 1:24 am

Just got home from work and typed in the command...

I get the message:

Alert!

There is no A: diskette drive defined in the CMOS!!

Some viruses, such as ExeBug use this trick to prevent a "clean" boot from a floppy.

In the event that this computer really does not have a drive A: or has an external floppy drive (as Compaq Aero does), you need to run F-PROT with the /NOFLOPPY command-line switch.

Otherwise you should fix this problem with SETUP, save the changes, turn the computer off and boot from a "clean" diskette before running F-PROT.


Since I don't have a drive A:, do I just follow the directions and add that the /NOFLOPPY to the command sequence?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Wed Feb 03, 2010 3:40 pm

Yes, please add the nofloppy command.


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Wed Feb 03, 2010 4:05 pm

I've tried it twice with; with the /nofloppy at the end of the command line or after the /hard. Both times I get the message:

Error: SIGN.DEF not found

Do I re-boot and try again?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Wed Feb 03, 2010 4:17 pm

Let me look in to it. Sorry this is so complicated, but this happens when trying to do diagnostics.


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Wed Feb 03, 2010 4:30 pm

No problem. I am extremely appreciative of all the help you are giving me. I will await your response.

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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Thu Feb 04, 2010 1:46 pm

From what I have been reading F-Prot and about sign.def, this is a signature definition file that is supposed to be downloaded when F-Prot is loaded from the UBCD. When I was loading f-prot I received a message a few times that it was unable to establish an internet connection (I don't recall the exact wording). Is this the problem? I use Comcast as ISP with cable modem and Linksys router to connect.

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Thu Feb 04, 2010 4:18 pm

I am aware of that, but I am researching the ability to patch the CD, to include the sign.def, instead of wasting time waiting for it to get the file from the internet...when it won't connect.


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Mon Feb 08, 2010 4:39 am

#BUMP#

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Mon Feb 08, 2010 4:03 pm

Seems that we have reached a dead end.

We have tried what could be done, but unfortunately, this infection could have disabled your network card, and totally infected some of the core system files that are required for Windows to boot.

With these infections, the best thing to do is a reformat and reinstall.

There are options:
1. Get a Windows install disc from a friend, or buy one. (If you don't have it)
2. Get a free operating system, called Ubuntu Linux. It is a fast, friendly OS that is aimed at making computer life easier. It can be found at Ubuntu.com.
A tutorial on installing Ubuntu can be found here: [You must be registered and logged in to see this link.]

=====

We have both been patient, but it seems we are seriously wasting time.

I wish Windows were made to be more stable, but unfortunately it is not.

The good part about Ubuntu Linux is that it has a stable core, which means malware is unable to infect the computer.


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Mon Feb 08, 2010 4:08 pm

Is there any way I can recover files from the hard drive before re-formatting?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Mon Feb 08, 2010 5:53 pm

Yes. You can use Ubuntu as a LiveCD, which means you do not have to install it right away to use it. You can transfer files using the LiveCD.

Here's how:

Burn the disc as the installation says, then use it to boot the computer. The computer should recognize the disc and boot from it.

Now, on boot you will see a language selection screen. Choose the language.

You will see option on the menu. Select the one that says "Try Ubuntu without any change to your computer."

It will then begin loading Ubuntu from the disc.

You will then see a "human" background. Select at the top "Places" and then down to Computer.

It will display all of the drives. You can freely access that data and transfer it to an external drive or flash drive. It will probably be labeled "00 GB Media" - that is the hard drive. If you see another drive in there, like a flash drive then it might say "00 GB Media" as well. Try to tell the difference. (00 is just a generic idea for the number of GB in the drive)

Plug the flash drive in, and copy and paste the files you want from the hard drive on to the flash drive/external drive.

Ask questions if needed. Smile


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Re: FakeAlert Trojan-Can't Log on to computer

Post by DMichael on Tue Feb 09, 2010 1:30 pm

First of all, Thank you so much for all of your help. I truly appreciate it.

Second, on to business...

I successfully transferred files to a flash drive using Ubuntu. I have a few questions at this point.

1) what do I need to do to ensure that the files on the flash drive are "clean". The files include a lot of photos, Word and Excel docs, emails and attachments (I use Eudora) and a large database. Is simply scanning using Avira (on this other computer) sufficient?

2) I have a re-installation CD for Windows. Can I use this to re-format and re-install Windows?

3) While checking out Ubuntu, I discovered that I am able to access the internet and reach my email account. Am I able to exploit this to clean up the computer without re-formatting?

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Re: FakeAlert Trojan-Can't Log on to computer

Post by Dr Jay on Tue Feb 09, 2010 2:21 pm

1. Scanning using an antivirus is sufficient.

2. Yes that CD can do the job.

3. You are able to use Ubuntu to do your Normal tasks. But, due to the complexity of the issues here, it is hard to tell what system files are infected that are preventing Windows from booting.

Thorough recovery is probably not possible due to how damaged Windows was. The best thing to do is reformat and reinstall to make sure your system files are intact and you have a nice clean feeling.

I rarely ask people to do this task as it is a "final way out" - but if I was able to help disinfect those system files, then I would have to know which ones are damaged. And since your computer cannot boot, except from the LiveCD, you cannot get blue screens which would tell us what is wrong.

Indeed this is a crazy situation, but the feeling of having a totally clean computer with a fresh install is incomparable. Once you get it set up, get a good security load, to further keep yourself safe on the Internet. I promise you, it will not be a bad decision.


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