DCOM server process launcher error and other error messages.

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DCOM server process launcher error and other error messages.

Post by craigo on Wed Jan 27, 2010 4:13 am

I need some help. I just started getting the following three error messages on my computer using Windows XP.
1. Logon.exe
2.DCOM server process Launcher terminated unexpectedly
3.Generic host process for win 32 services.

Here is my log file if this helps fix the problem.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:16 PM, on 1/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Fawkes Engineering\AccuRIP\RipCore.exe
C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
C:\Program Files\Sony\Sony TV Tuner Library\SMceMan.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\SONY\sHotKey\sHotKey.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\WINDOWS\ALCWZRD.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Sony\Sony TV Tuner Library\RM_SV.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
F2 - REG:system.ini: Shell=Explorer.exe logon.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [CreateCD_Reminder] C:\WINDOWS\Sonysys\VAIO Recovery\reminder.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [sHotKey] "C:\Program Files\SONY\sHotKey\sHotKey.exe"
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [hpbdfawep] C:\Program Files\HP\Dfawep\bin\hpbdfawep.exe 1
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Linksys Wireless Manager] "C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe" /cm /min /lcid 1033
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [lbruvekf] C:\Documents and Settings\Craig\Local Settings\Application Data\ecakpm\ltpjsysguard.exe
O4 - HKLM\..\Run: [eesucgap] C:\Documents and Settings\Craig\Local Settings\Application Data\upockd\mnwssysguard.exe
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [lbruvekf] C:\Documents and Settings\Craig\Local Settings\Application Data\ecakpm\ltpjsysguard.exe
O4 - HKCU\..\Run: [eesucgap] C:\Documents and Settings\Craig\Local Settings\Application Data\upockd\mnwssysguard.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Google Sidewiki... - [You must be registered and logged in to see this link.] Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: [You must be registered and logged in to see this link.]
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - AppInit_DLLs: lunazuse.dll
O21 - SSODL: kayisokaf - {bbd8af52-dcb0-4f40-9055-cf265e38115b} - (no file)
O21 - SSODL: vivupakik - {2f3e2654-dae8-4c0c-a924-76a09bffe182} - (no file)
O22 - SharedTaskScheduler: tokatiluy - {bbd8af52-dcb0-4f40-9055-cf265e38115b} - (no file)
O22 - SharedTaskScheduler: gahurihor - {2f3e2654-dae8-4c0c-a924-76a09bffe182} - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: RipCore - Unknown owner - C:\Program Files\Fawkes Engineering\AccuRIP\RipCore.exe
O23 - Service: SonicStageMonitoring - Sony Corporation - C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
O23 - Service: Sony TV Tuner Controller - Sony Corporation - C:\Program Files\Sony\Sony TV Tuner Library\halsv.exe
O23 - Service: Sony TV Tuner Manager - Sony Corporation - C:\Program Files\Sony\Sony TV Tuner Library\RM_SV.exe
O23 - Service: Sony TVTA Manager - Sony Corporation - C:\Program Files\Sony\Sony TV Tuner Library\SMceMan.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
O23 - Service: VAIO Entertainment File Import Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzCdb\VzFw.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VCSW\VCSW.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

--
End of file - 15119 bytes

craigo
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Re: DCOM server process launcher error and other error messages.

Post by Dr Jay on Wed Jan 27, 2010 3:14 pm

Please visit this webpage for instructions for downloading and running ComboFix:

[You must be registered and logged in to see this link.]

Post the log from ComboFix when you've accomplished that.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
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Re: DCOM server process launcher error and other error messages.

Post by craigo on Fri Jan 29, 2010 4:52 am

Thanks for your help.
Here is the log after using the ComboFix.

ComboFix 10-01-28.05 - Craig 01/28/2010 20:24:16.1.2 - x86
Running from: c:\documents and settings\Craig\Desktop\ComboFix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Craig\Local Settings\Temporary Internet Files\File.tmp
c:\recycler\S-1-5-21-3512029613-2423967743-4251448157-500
c:\recycler\S-1-5-21-448539723-1292428093-725345543-500
c:\recycler\S-1-5-21-557095708-3767741508-915953974-500
c:\windows\jestertb.dll
c:\windows\setup.exe
c:\windows\system32\Thumbs.db
c:\windows\Tasks\zzepymmw.job

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it :p
.
((((((((((((((((((((((((( Files Created from 2009-12-28 to 2010-01-29 )))))))))))))))))))))))))))))))
.

2010-01-27 04:20 . 2010-01-27 04:20 -------- d-----w- c:\documents and settings\Craig\Application Data\Malwarebytes
2010-01-27 04:20 . 2010-01-08 00:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-27 04:20 . 2010-01-27 04:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-27 04:20 . 2010-01-27 04:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-01-27 04:20 . 2010-01-08 00:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-27 03:33 . 2010-01-27 03:33 -------- d-----w- c:\program files\Trend Micro
2010-01-27 01:21 . 2010-01-27 01:21 -------- d-----w- c:\windows\system32\wbem\Repository
2010-01-18 01:24 . 2010-01-27 01:19 -------- d-----w- c:\program files\Windows Media Connect 2
2010-01-18 01:22 . 2010-01-27 01:19 -------- d-----w- c:\windows\system32\drivers\UMDF
2010-01-12 00:12 . 2010-01-12 00:12 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Apple
2010-01-08 04:31 . 2010-01-27 02:47 96512 -c--a-w- c:\windows\system32\dllcache\atapi.sys
2010-01-08 04:31 . 2010-01-27 02:47 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-04 03:47 . 2010-01-04 03:47 -------- d-----w- c:\documents and settings\Craig\Local Settings\Application Data\Help
2010-01-03 23:55 . 2003-07-03 03:17 21504 ----a-r- c:\windows\system32\usbapi.dll
2010-01-03 23:55 . 2003-07-03 03:33 9590 ----a-r- c:\windows\system32\drivers\gccusd.sys
2010-01-03 23:55 . 2003-07-03 03:26 25088 ----a-r- c:\windows\system32\gccumnt.dll
2010-01-03 21:20 . 2010-01-03 21:20 -------- d-----w- c:\documents and settings\Craig\Application Data\EUROSYSTEMS
2009-12-31 22:10 . 2009-12-31 22:10 -------- d-----w- c:\documents and settings\Craig\Local Settings\Application Data\upockd

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-29 04:08 . 2009-08-05 05:40 8224 ----a-w- c:\documents and settings\Craig\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-01-27 02:47 . 2010-01-08 04:31 96512 ----a-w- c:\windows\system32\drivers\atapi.svs
2010-01-25 05:06 . 2009-08-05 15:35 -------- d-----w- c:\documents and settings\Craig\Application Data\AdobeUM
2010-01-18 00:53 . 2004-09-28 20:04 100775 ----a-w- c:\windows\pchealth\helpctr\OfflineCache\index.dat
2009-12-30 03:59 . 2009-12-30 03:59 -------- d-----w- c:\documents and settings\Craig\Application Data\VirtualStore
2009-12-27 22:10 . 2009-12-19 02:21 -------- d-----w- c:\program files\Roland VersaWorks
2009-12-16 18:15 . 2009-12-16 18:15 -------- d--h--w- c:\documents and settings\All Users\Application Data\{D56E7E9D-1C68-43F9-A35F-EE1EDEF1142A}
2009-12-16 18:14 . 2009-12-16 18:14 -------- d-----w- c:\documents and settings\All Users\Application Data\SoftBotz
2009-12-16 04:58 . 2009-12-16 04:58 -------- d-----w- c:\documents and settings\Craig\Application Data\Summitsoft
2009-12-15 12:38 . 2009-12-15 12:38 -------- d-----w- c:\program files\Summitsoft
2009-12-07 02:27 . 2009-11-24 05:05 -------- d-----w- c:\program files\Linksys
2009-12-07 02:19 . 2009-12-07 02:19 -------- d-----w- c:\program files\Pure Networks
2009-12-07 02:19 . 2009-12-07 02:19 -------- d-----w- c:\program files\WebEx
2009-12-07 02:18 . 2009-12-07 02:18 8892928 ----a-w- c:\documents and settings\All Users\Application Data\atscie.msi
2009-12-07 02:17 . 2009-12-07 02:17 -------- d-----w- c:\program files\Common Files\Pure Networks Shared
2009-12-04 05:04 . 2009-08-08 04:20 2347 ----a-w- c:\documents and settings\All Users\Application Data\Intuit\QuickBooks 2008\qbbackup.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-10-09 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-09-10 344064]
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe" [2004-03-17 61952]
"CreateCD_Reminder"="c:\windows\Sonysys\VAIO Recovery\reminder.exe" [2004-07-16 53248]
"IAAnotif"="c:\program files\Intel\Intel Application Accelerator\iaanotif.exe" [2004-03-23 135168]
"SoundMan"="SOUNDMAN.EXE" [2004-07-29 77824]
"sHotKey"="c:\program files\SONY\sHotKey\sHotKey.exe" [2003-08-22 45056]
"VAIO Update 2"="c:\program files\Sony\VAIO Update 2\VAIOUpdt.exe" [2004-01-17 135168]
"AlcWzrd"="ALCWZRD.EXE" [2004-07-29 2551808]
"VAIO Recovery"="c:\windows\Sonysys\VAIO Recovery\PartSeal.exe" [2003-04-20 28672]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-10-29 1218008]
"hpbdfawep"="c:\program files\HP\Dfawep\bin\hpbdfawep.exe" [2007-04-25 954368]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd.exe" [2003-06-25 49152]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-06-27 212992]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-02-16 81920]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe" [2002-04-04 188416]
"HPHmon04"="c:\windows\system32\hphmon04.exe" [2002-04-04 335872]
"HPHUPD04"="c:\program files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe" [2002-04-04 49152]
"Share-to-Web Namespace Daemon"="c:\program files\HP\HP Share-to-Web\hpgs2wnd.exe" [2002-04-11 69632]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-21 305440]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-08-13 177440]
"Linksys Wireless Manager"="c:\program files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe" [2009-02-16 1358384]
"nmctxth"="c:\program files\Common Files\Pure Networks Shared\Platform\nmctxth.exe" [2009-04-07 642856]
"nmapp"="c:\program files\Pure Networks\Network Magic\nmapp.exe" [2009-04-08 467240]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2005-02-16 221184]

c:\documents and settings\Ryan\Start Menu\Programs\Startup\
LimeWire On Startup.lnk - c:\program files\LimeWire\LimeWire.exe [2009-7-31 139776]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2003-7-7 233472]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2007-9-11 972064]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2008\\QBDBMgrN.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\McAfee\\MSC\\mcupdmgr.exe"=
"c:\\WINDOWS\\system32\\dfrgntfs.exe"=
"c:\\Program Files\\McAfee.com\\Agent\\mcupdate.exe"=
"c:\\Program Files\\iPod\\bin\\iPodService.exe"=

R2 RipCore;RipCore;c:\program files\Fawkes Engineering\AccuRIP\RipCore.exe [4/27/2009 10:50 AM 1863680]
R3 WUSB54GCv3;Compact Wireless-G USB Network Adapter;c:\windows\system32\drivers\WUSB54GCv3.sys [11/23/2009 9:04 PM 627072]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [8/9/2009 7:29 PM 133104]
S3 CBUSB;MARX CryptoTech LP;c:\windows\system32\drivers\CBUSB.sys [8/5/2009 1:09 PM 45136]
S3 GCCUSBD;GCC PumaII USB;c:\windows\system32\drivers\gccusd.sys [1/3/2010 3:55 PM 9590]
S3 VAIO Entertainment File Import Service;VAIO Entertainment File Import Service;c:\program files\Common Files\Sony Shared\VAIO Entertainment\VzCdb\VzFw.exe [8/4/2009 9:44 PM 118877]
S3 VAIO Entertainment UPnP Client Adapter;VAIO Entertainment UPnP Client Adapter;c:\program files\Common Files\Sony Shared\VAIO Entertainment\VCSW\VCSW.exe -RunBySCM --> c:\program files\Common Files\Sony Shared\VAIO Entertainment\VCSW\VCSW.exe -RunBySCM [?]
.
Contents of the 'Scheduled Tasks' folder

2010-01-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 19:34]

2010-01-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-08-10 03:29]

2010-01-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-08-10 03:29]

2009-08-05 c:\windows\Tasks\HP DArC Task 2003-06-26 13:16ewlett-Packard2003-06-26 13:16p psc 2400 seriesA3652443A372B157BFD83129692C2C2475483DE7249505821.job
- c:\program files\HP\hpcoretech\comp\hpdarc.exe [2003-06-27 01:50]

2010-01-29 c:\windows\Tasks\HP WEP.job
- c:\program files\HP\Dfawep\bin\hpbdfawep.exe [2007-04-25 21:28]

2009-12-15 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-05 19:22]

2009-10-01 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-08-05 19:22]

2009-08-05 c:\windows\Tasks\Symantec NetDetect.job
- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2004-09-28 01:38]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
Trusted Zone: internet
Trusted Zone: mcafee.com
.
- - - - ORPHANS REMOVED - - - -

SharedTaskScheduler-{bbd8af52-dcb0-4f40-9055-cf265e38115b} - (no file)
SharedTaskScheduler-{2f3e2654-dae8-4c0c-a924-76a09bffe182} - (no file)
SSODL-kayisokaf-{bbd8af52-dcb0-4f40-9055-cf265e38115b} - (no file)
SSODL-vivupakik-{2f3e2654-dae8-4c0c-a924-76a09bffe182} - (no file)
ActiveSetup-{B52A03ED-D4E5-4C39-B296-2CCF5688179E} - MSIEXEC
AddRemove-CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_20030030 - c:\program files\CONEXANT\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_20030030\HXFSETUP.EXE -U -IHDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_20030030
AddRemove-_{7C5123A9-30A8-4C44-89CA-A8C87A1FCC91} - c:\program files\Corel\CorelDRAW Graphics Suite 13\Programs\MSILauncher {7C5123A9-30A8-4C44-89CA-A8C87A1FCC91}



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-01-28 20:36
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(924)
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(6028)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
c:\program files\Intel\Intel Application Accelerator\iaantmon.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\progra~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\progra~1\McAfee\VIRUSS~1\mcshield.exe
c:\program files\McAfee\MPF\MPFSrv.exe
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\windows\System32\spool\DRIVERS\W32X86\3\HP1006MC.EXE
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
c:\program files\Sony\Sony TV Tuner Library\SMceMan.exe
c:\program files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
c:\program files\Common Files\Symantec Shared\Security Center\SymWSC.exe
c:\progra~1\mcafee.com\agent\mcagent.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\wscntfy.exe
c:\program files\Sony\Sony TV Tuner Library\RM_SV.exe
c:\windows\eHome\ehmsas.exe
c:\windows\SOUNDMAN.EXE
c:\windows\ALCWZRD.EXE
c:\program files\HP\HP Share-to-Web\hpgs2wnf.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\HPZipm12.exe
c:\progra~1\McAfee\VIRUSS~1\mcsysmon.exe
.
**************************************************************************
.
Completion time: 2010-01-28 20:47:46 - machine was rebooted
ComboFix-quarantined-files.txt 2010-01-29 04:47

Pre-Run: 155,187,548,160 bytes free
Post-Run: 156,246,679,552 bytes free

- - End Of File - - 1BC907F67BDC0E27840AB909A4FE3E78

craigo
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Posts Posts : 3
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OS OS : Windows xp
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Re: DCOM server process launcher error and other error messages.

Post by Dr Jay on Fri Jan 29, 2010 11:16 am

Please visit this webpage for instructions for downloading and running SUPERAntiSpyware to scan and remove malware from your computer:

[You must be registered and logged in to see this link.]

Post the log from SUPERAntiSpyware when you've accomplished that.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13714
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302072
# Likes # Likes : 10

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Re: DCOM server process launcher error and other error messages.

Post by craigo on Sat Jan 30, 2010 12:25 am

I completed the SUPERAntiSpyware and here is my log.

SUPERAntiSpyware Scan Log
[You must be registered and logged in to see this link.]

Generated 01/29/2010 at 04:16 PM

Application Version : 4.33.1000

Core Rules Database Version : 4536
Trace Rules Database Version: 2348

Scan type : Complete Scan
Total Scan Time : 00:32:15

Memory items scanned : 646
Memory threats detected : 0
Registry items scanned : 8872
Registry threats detected : 0
File items scanned : 27610
File threats detected : 58

Adware.Tracking Cookie
C:\Documents and Settings\Michelle\Cookies\michelle@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@adv.dmv[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Michelle\Cookies\michelle@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Michelle\Cookies\michelle@richmedia.yahoo[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@casalemedia[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@questionmarket[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@joelosteenministries.112.2o7[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@homestore.122.2o7[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@tracking.realtor[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@joelosteen[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@apmebf[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Michelle\Cookies\michelle@interclick[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@2o7[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@perf.overture[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@advertising[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@doubleclick[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@kontera[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@overture[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@ad.yieldmanager[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@mediaplex[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@fastclick[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@atdmt[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@content.yieldmanager[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@content.yieldmanager[3].txt
C:\Documents and Settings\Michelle\Cookies\michelle@iacas.adbureau[1].txt
C:\Documents and Settings\Michelle\Cookies\michelle@revsci[2].txt
C:\Documents and Settings\Michelle\Cookies\michelle@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Ryan\Cookies\ryan@apmebf[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@ads.bridgetrack[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@serving-sys[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@ad.yieldmanager[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Ryan\Cookies\ryan@[You must be registered and logged in to see this link.]
C:\Documents and Settings\Ryan\Cookies\ryan@ads.pointroll[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@advertising[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@media6degrees[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@burstbeacon[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@247realmedia[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@ad2.clickhype[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@ad2.doublepimp[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@adlegend[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@adserver.adtechus[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@atdmt[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@bs.serving-sys[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@burstnet[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@doubleclick[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@cdn4.specificclick[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@content.yieldmanager[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@imrworldwide[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@insightexpressai[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@mediaplex[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@pointroll[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@oasn04.247realmedia[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@questionmarket[2].txt
C:\Documents and Settings\Ryan\Cookies\ryan@specificclick[1].txt
C:\Documents and Settings\Ryan\Cookies\ryan@specificmedia[1].txt

craigo
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Re: DCOM server process launcher error and other error messages.

Post by Dr Jay on Sat Jan 30, 2010 1:14 am

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13714
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302072
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