Malware Defense problems

View previous topic View next topic Go down

Malware Defense problems

Post by basher on Tue Jan 26, 2010 7:22 pm

hey so malware defense wont let me go onto certain websites that let me download stuff like TFC.exe. also, i cant delete that one file in the malware defense folder, mdext.dll

can someone help me? my antivirus programs wont start up either.

and i cant go on websites that involve getting rid of this virus.

basher
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-01-26
OS OS : Windows XP
Points Points : 25108
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware Defense problems

Post by Dr Jay on Tue Jan 26, 2010 8:13 pm

Please visit this webpage for instructions for downloading and running ComboFix:

[You must be registered and logged in to see this link.]

Post the log from ComboFix when you've accomplished that.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302127
# Likes # Likes : 10

View user profile

Back to top Go down

Re: Malware Defense problems

Post by basher on Tue Jan 26, 2010 8:17 pm

malware defense will not allow me to visit that site.

basher
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-01-26
OS OS : Windows XP
Points Points : 25108
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware Defense problems

Post by Dr Jay on Tue Jan 26, 2010 8:37 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302127
# Likes # Likes : 10

View user profile

Back to top Go down

Re: Malware Defense problems

Post by basher on Tue Jan 26, 2010 8:48 pm

i already have Malwarebytes Anti-Malware but it wont start up.

basher
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-01-26
OS OS : Windows XP
Points Points : 25108
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware Defense problems

Post by Dr Jay on Tue Jan 26, 2010 8:50 pm

  1. As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link: [You must be registered and logged in to see this link.]

    When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.
  2. Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded in step 8. MBAM will now start and you will be at the main program screen.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302127
# Likes # Likes : 10

View user profile

Back to top Go down

Re: Malware Defense problems

Post by basher on Tue Jan 26, 2010 8:53 pm

i got an error opening the file up.

Error Code: 730 (0, 0)

basher
Beginner
Beginner

Posts Posts : 4
Joined Joined : 2010-01-26
OS OS : Windows XP
Points Points : 25108
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Malware Defense problems

Post by Dr Jay on Wed Jan 27, 2010 5:00 am

Please visit this webpage for instructions for downloading and running SUPERAntiSpyware to scan and remove malware from your computer:

[You must be registered and logged in to see this link.]

Post the log from SUPERAntiSpyware when you've accomplished that.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302127
# Likes # Likes : 10

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum