Internet security 2010 cannot bootup - no safe mode

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Internet security 2010 cannot bootup - no safe mode

Post by woh on 26th January 2010, 6:20 am

I have deleted all of the files listed as infected except for the registry values which cannot be found. I had to use a bootup disk to remove the files on harddisk.

Still it does NOT work.

Any suggestions?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 26th January 2010, 5:43 pm

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the [You must be registered and logged in to see this link.] file format. Avira uses an EXE that has built-in CD burning capability.
If you are not sure how to burn an image, please read [You must be registered and logged in to see this link.]. If you need a FREE utility to burn the ISO image, download and use [You must be registered and logged in to see this link.].

Let me know how it goes.


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 28th January 2010, 4:42 am

Delete.
I used the wrong program to burn CD. Just downloaded a Img burner and am running Dr. Web liveCD.


Last edited by woh on 28th January 2010, 5:40 am; edited 1 time in total (Reason for editing : just found answer to my own question.)

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 28th January 2010, 4:31 pm

Oh ok. Let me know how it goes.


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 29th January 2010, 4:14 pm

Hi,
I ran Dr Web Live CD from the bootup disk and deleted all the files detected as infected.
However, we I reboot from the hard drive. I still get the bogus infected warning on my desktop background and I cannot replace the this under properties.

Also I could not get an internet connection with my wireless card.

Any suggestions?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 29th January 2010, 4:36 pm

Task manager functioning?


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 29th January 2010, 5:07 pm

I haven't tried task manager. I'll try it tonight. What processes do I need to delete if I have Task Manager?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 29th January 2010, 5:42 pm

is2010.exe
winlogon86.exe
winupdate86.exe
41.exe

==

All of those, if they exist, should be terminated (End Process).


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 29th January 2010, 9:47 pm

Thanks. I will check for these processes and terminate, if I can in a little while.

By the way, I am trying to understand these "processes".
My question is if I terminate them when they are running, wouldn't they just come back when I rebook the computer?

Also, in Dr Web I chose "delete" for all the files detected (even one that said archive and not infected) instead of "cure". Did I do the right thing?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 30th January 2010, 1:09 am

Yes you did the right thing.

By terminating the processes, yes they will re-spawn after the computer boots.

But see if you can run any programs after terminating those processes.


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 30th January 2010, 2:28 am

I have tried and cannot get into task manager.

What is next?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 30th January 2010, 3:15 am

Consulting other experts, please wait.


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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 31st January 2010, 1:57 am

Do I need to reformat the hard drive?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 1st February 2010, 10:39 pm

Hi,
It's been 3 days since I posted my problem and have not gotten a response.

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 1st February 2010, 10:50 pm

I still have not gotten a reply from any corresponding experts. Sorry for the delay.

What I highly recommend now is a reformat and a reinstallation of Windows XP.

Please let me know if you are prepared to do so.


So, with that said, do you have your Windows XP CD?

Guides for format and reinstall: [You must be registered and logged in to see this link.]

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Re: Internet security 2010 cannot bootup - no safe mode

Post by woh on 1st February 2010, 11:58 pm

Yes, I can reformat the HD and reinstall the OS.
I have the system CD. I have a Windows XP sp1a for compaq.

The directions says not to perform a repair. This means I will loose all the data. Is that right?

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Re: Internet security 2010 cannot bootup - no safe mode

Post by Dr Jay on 2nd February 2010, 3:13 am

Would be, yes.


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