I have the Malware Defense virus (and possibly others) and can't remove it.

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I have the Malware Defense virus (and possibly others) and can't remove it.

Post by iplo4fun on Mon Jan 25, 2010 7:51 am

I have the Malware Defense virus (and possibly others) in my system and your Malware Anti-virus software wont work. It wont load up. Some of my user desktops will not access the internet and the virus puts pornsite links on all of my desktops. The system is very slow and some of the internet add-ons wont work. I have followed your instructions to remove the Malware but the software won't load up. I have done a hijack this and I have the following scan results. The GeekPolice forums have been very helpful in the past and I don't know what to do. How do I get the Malware Antivirus mbam-setup to load and work correctly? Thanks for all of your help, you guys are great. Please advise.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:34:37 AM, on 1/25/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\winlogon.exe
H:\downloads\winlogon.scr
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ZILLAbar BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\STOPzilla!\ZB2.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - G:\Program FilesFromC31804\Norton AntiVirus\NAVShExt.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - G:\Program FilesFromC31804\Norton AntiVirus\NAVShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\3.bin\MWSBAR.DLL
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\ZB2.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL Toolbar\aoltb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [XE88LMS] XE88LMS.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [lxamsp32.exe] lxamsp32.exe
O4 - HKLM\..\Run: [Lexmark X6100 Series] "C:\Program Files\Lexmark X6100 Series\lxbfbmgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [AdBlocker] C:\Program Files\3B Software\3B Ad Blocker Pro\AdBlocker.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VoyetraAudioStation2] G:\VOYETRA\AUDIOSTA\AS2TRAY.EXE
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1218734308\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [NeroHomeFirstStart] C:\Program Files\Common Files\Ahead\Lib\NMFirstStart.exe
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [PlaxoUpdate] C:\WINDOWS\Plaxo\2.13.1.3\PlaxoHelper.exe -a (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4 (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [RegistryCleanFixMFC] C:\Program Files\RegistryCleaner\registrycleaner2008.exe (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [cls_pack.exe] C:\DOCUME~1\MARKST~1\LOCALS~1\Temp\cls_pack.exe (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-21-1709162666-3042452539-1974565712-1006\..\Run: [Malware Defense] "C:\Program Files\Malware Defense\mdefense.exe" -noscan (User 'MARK STEFFEN')
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'Default user')
O4 - S-1-5-21-1709162666-3042452539-1974565712-1006 Startup: Memeo AutoSync Launcher.lnk = C:\Program Files\Memeo\AutoSync\MemeoLauncher.exe (User 'MARK STEFFEN')
O4 - S-1-5-21-1709162666-3042452539-1974565712-1006 Startup: WD Anywhere Backup Launcher.lnk = ? (User 'MARK STEFFEN')
O4 - S-1-5-21-1709162666-3042452539-1974565712-1006 User Startup: Memeo AutoSync Launcher.lnk = C:\Program Files\Memeo\AutoSync\MemeoLauncher.exe (User 'MARK STEFFEN')
O4 - S-1-5-21-1709162666-3042452539-1974565712-1006 User Startup: WD Anywhere Backup Launcher.lnk = ? (User 'MARK STEFFEN')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: F1U201.401.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Namo APM Manager.lnk = C:\Program Files\Namo\WebBoard\Bin\APMTool.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {38345C2E-2DBA-4E1D-A270-936CD94571A5} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - [You must be registered and logged in to see this link.]
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - [You must be registered and logged in to see this link.]
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - [You must be registered and logged in to see this link.]
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - [You must be registered and logged in to see this link.]
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - [You must be registered and logged in to see this link.]
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - [You must be registered and logged in to see this link.]
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{3ECB166F-50AC-45A2-85C3-120D71351300}: NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CCS\Services\Tcpip\..\{962F303D-1783-4E79-A474-C7D78E97ED3F}: NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CS2\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS2\Services\VxD\MSTCP: NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CS3\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS3\Services\VxD\MSTCP: NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CS4\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS4\Services\VxD\MSTCP: NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 69.57.146.14,69.57.147.175
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O20 - Winlogon Notify: __c004AB0D - C:\WINDOWS\system32\__c004AB0D.dat
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate1ca6968a4056454) (gupdate1ca6968a4056454) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: STOPzilla Service (szserver) - Unknown owner - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 14648 bytes

Please help. Thank you.

iplo4fun
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Re: I have the Malware Defense virus (and possibly others) and can't remove it.

Post by Dr Jay on Mon Jan 25, 2010 5:59 pm

Please download [You must be registered and logged in to see this link.], and save to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.zip, and extract the file to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.cmd to start.
  • It will finish quickly and launch a log.
  • Post the contents of it in your next reply.


Dr. Jay (DJ)


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Re: I have the Malware Defense virus (and possibly others) and can't remove it.

Post by iplo4fun on Mon Jan 25, 2010 7:11 pm

Thank you, here is that log:
Cheetah-Anti-Rogue v1.2.5
by DragonMaster Jay

Microsoft Windows XP [Version 5.1.2600]
Date: 01/25/2010 - Time: 13:09:32 - Arch.: x86


-- Malware tools check --
Malwarebytes' Anti-Malware


-- Known infection --

C:\Program Files\Malware Defense (Malware Defense.RGE)
C:\Program Files\STOPzilla!(Sus.STOPzilla!)
C:\Program Files\Malware Defense (Malware Defense.RGE)
C:\Program Files\FunWebProducts (Adw.MyWebSearch)
C:\Program Files\MyWebSearch (Adw.MyWebSearch)
C:\Program Files\MSN Messenger\riched20.dll (Adw.MyWebSearch)


Extra message: Detection only.


EOF

iplo4fun
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Re: I have the Malware Defense virus (and possibly others) and can't remove it.

Post by Dr Jay on Mon Jan 25, 2010 7:15 pm

Hi again.

I see you have STOPzilla! This program has long been called rogue, but the makers of it claim it is not. It obviously has not helped you block this malware that has gotten on your computer, so I recommend to remove it.

You can do so via Control Panel > Add or Remove Programs.

==

Please do these steps in order.

1. Please download [You must be registered and logged in to see this link.] to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


2. Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

3. Please visit this webpage for instructions for downloading and running SUPERAntiSpyware (SAS) to scan and remove malware from your computer:

[You must be registered and logged in to see this link.]

Post the log from SUPERAntiSpyware when you've accomplished that.

4. Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


5. Post the following in your next reply:
  • MBAM log
  • SAS log
  • ESET log

And, please tell me how your computer is doing.


Dr. Jay (DJ)


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