help needed please

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Solved help needed please

Post by putley on 21st January 2010, 8:25 pm

my girlfriends laptop had norton 360 version 2 on it.. i've uninstalled it but now cant surf the net,ive taken the pc back to a previous date but still cant surf... my isp says nortons firewall is stopping it from surfing.. how can i find it and disable it please... bearing in mind it cant get online :sad:

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Solved Re: help needed please

Post by putley on 21st January 2010, 8:41 pm

please ... please ... please

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Solved Re: help needed please

Post by Doctor Inferno on 22nd January 2010, 3:26 am



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Solved Re: help needed please

Post by putley on 24th January 2010, 5:26 pm

yeah its now removed but just cant connect to the internet any more tut

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Solved Re: help needed please

Post by Doctor Inferno on 25th January 2010, 5:13 am

Hello,

Start >> Run >> CMD, Reset WINSOCK entries to installation defaults by typing: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults by typing: netsh int ip reset reset.log

Restart your PC.

See if you can connect now.


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Solved Re: help needed please

Post by putley on 25th January 2010, 6:10 pm

ok thanks... i tried that but it didn't work either... this has all happened since i uninstalled norton 360 version 2... any more help would be great thanks.

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Solved Re: help needed please

Post by Doctor Inferno on 26th January 2010, 3:39 am



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Solved Re: help needed please

Post by putley on 27th January 2010, 7:41 pm

thanks for your help mate but had to restore back to factory settings,works a treat and used your link to remove norton totally... thanks again .

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