Malware removal

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Malware removal

Post by RuthMcLean on 19th January 2010, 2:10 pm

I had some malware on my computer and thought I got it all fixed using Malwarebytes, but now I am having a problem with my Google searches being redirected. I ran the Malwarebytes again last night and had some virus alert pop up, but I didn't get the name. My virus scanner is Avira free. It caught it and either didn't give it access or deleted it.

I appreciate your help very much and wonder if anyone knows where one picks up these things? I did reinstall Yahoo Messenger that same day. Could that be it?

I downloaded, and ran, the Hijack and came up with the following:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:00:09 AM, on 1/19/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\system32\PSIService.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\S4F\Filter7.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Real\RealPlayer\realplay.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\S4F\filter7.exe
C:\Program Files\S4F\filter7.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Dennis McLean\Desktop\winlogon.scr

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:6711
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\system32\nzdd.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [S4F] "C:\Program Files\S4F\Filter7.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [QuickenScheduledUpdates] C:\QUICKENW\bagent.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: RealDownload.lnk = C:\Program Files\Real\RealDownload\Realdownload.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {055B4212-4C81-448E-AFA9-C3CA4AAE8F95} (CPlayFirstDairyDashWControl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - [You must be registered and logged in to see this link.]
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - [You must be registered and logged in to see this link.]
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - [You must be registered and logged in to see this link.] Files\Super Granny 4\Images\stg_drm.ocx
O16 - DPF: {38A5F6F0-0B64-421B-A553-3D49A76ECDCD} (CPlayFirstMythicMarblesControl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - [You must be registered and logged in to see this link.] Files\Super Granny 4\Images\armhelper.ocx
O16 - DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} (CPlayFirstSandScriptControl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - [You must be registered and logged in to see this link.]
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PCLEPCI - Pinnacle Systems GmbH - C:\WINDOWS\system32\drivers\pclepci.sys
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: UWCService - Unknown owner - C:\Program Files\blcorp\WCCSC\WCOC\UWCSrvc.exe (file missing)
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 9539 bytes

RuthMcLean
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Posts Posts : 17
Joined Joined : 2010-01-19
OS OS : XP
Points Points : 25383
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Re: Malware removal

Post by Dr Jay on 19th January 2010, 4:41 pm

Please visit this webpage for instructions for downloading and running ComboFix:

[You must be registered and logged in to see this link.]

Post the log from ComboFix when you've accomplished that.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
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Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
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Re: Malware removal

Post by RuthMcLean on 19th January 2010, 5:33 pm

ComboFix 10-01-18.03 - Dennis McLean 01/19/2010 10:05:59.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1530 [GMT -7]
Running from: c:\documents and settings\Dennis McLean\Desktop\ComboFix.exe
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\s
c:\windows\desktop
c:\windows\Downloaded Program Files\popcaploader.inf
c:\windows\system32\11478.exe
c:\windows\system32\15724.exe
c:\windows\system32\18467.exe
c:\windows\system32\26500.exe
c:\windows\system32\6334.exe
c:\windows\system32\BSTIEPrintCtl1.dll
c:\windows\system32\twain.dll
c:\windows\system32\twain_32.dll

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it Goofy
.
((((((((((((((((((((((((( Files Created from 2009-12-19 to 2010-01-19 )))))))))))))))))))))))))))))))
.

2010-01-17 03:42 . 2010-01-17 03:42 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\Malwarebytes
2010-01-17 03:42 . 2010-01-07 23:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-17 03:42 . 2010-01-17 03:42 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-01-17 03:42 . 2010-01-17 03:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-17 03:42 . 2010-01-07 23:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-17 02:16 . 2010-01-17 02:16 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2010-01-13 15:12 . 2009-11-21 15:51 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2010-01-07 02:22 . 2010-01-18 00:25 -------- d-----w- c:\program files\Common Files\Akamai
2010-01-06 20:20 . 2008-04-13 19:47 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2009-12-31 16:40 . 2009-12-31 16:40 -------- d-sh--w- c:\documents and settings\Dennis McLean\IECompatCache
2009-12-27 18:30 . 2009-12-27 18:30 -------- d-----w- c:\program files\Microsoft Calculator Plus
2009-12-25 21:32 . 2009-12-25 21:32 -------- d-----w- c:\documents and settings\All Users\Application Data\TERMINAL Studio
2009-12-21 02:24 . 2009-12-21 02:24 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\FloodLightGames
2009-12-21 02:24 . 2009-12-21 02:24 -------- d-----w- c:\documents and settings\All Users\Application Data\FloodLightGames

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-19 00:06 . 2007-02-02 23:41 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-01-18 15:29 . 2005-09-20 00:03 2620 -csha-w- c:\windows\system32\KGyGaAvL.sys
2010-01-17 01:08 . 2006-07-08 15:20 -------- d-----w- c:\program files\Yahoo!
2010-01-13 02:20 . 2008-08-15 16:55 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\FileZilla
2010-01-07 02:08 . 2008-05-10 01:44 -------- d-----w- c:\program files\Auction Sentry Deluxe
2010-01-05 15:16 . 2008-07-31 14:09 -------- d-----w- c:\program files\Coupons
2009-12-29 21:17 . 2009-01-19 03:56 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\COWON
2009-12-29 21:15 . 2009-12-04 13:03 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\Amazon
2009-12-27 22:49 . 2008-10-06 00:38 -------- d-----w- c:\program files\MostFun
2009-12-27 22:09 . 2008-07-17 19:42 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\PlayFirst
2009-12-19 14:41 . 2009-12-19 14:41 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\SpellQuizzer
2009-12-19 14:41 . 2009-12-19 14:41 -------- d-----w- c:\program files\SpellQuizzer
2009-12-13 16:00 . 2009-12-13 16:00 -------- d-----w- c:\documents and settings\All Users\Application Data\TreeCardGames
2009-12-13 15:59 . 2009-12-13 15:59 -------- d-----w- c:\documents and settings\Dennis McLean\Application Data\TreeCardGames
2009-12-13 15:59 . 2009-12-13 15:59 -------- d-----w- c:\program files\123 Free Solitaire
2009-12-10 16:52 . 2008-11-19 19:11 -------- d-----w- c:\program files\Canon Software
2009-12-10 16:51 . 2008-10-02 00:30 -------- d-----w- c:\program files\RealArcade
2009-12-10 16:12 . 2009-02-19 16:03 15880 ----a-w- c:\windows\system32\lsdelete.exe
2009-12-10 16:04 . 2009-12-10 16:04 -------- dc-h--w- c:\documents and settings\All Users\Application Data\{CFBD8779-FAAB-4357-84F2-1EC8619FADA6}
2009-12-10 15:51 . 2009-08-25 12:38 -------- d-----w- c:\program files\Registry Defragmentation
2009-12-07 23:24 . 2009-03-24 15:24 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-12-06 18:34 . 2005-07-13 16:24 -------- d-----w- c:\program files\Java
2009-12-04 13:01 . 2009-12-04 13:01 -------- d-----w- c:\program files\Amazon
2009-11-26 20:53 . 2008-07-26 20:54 -------- d-----w- c:\documents and settings\All Users\Application Data\Sandlot Games
2009-11-21 15:51 . 2004-08-10 17:50 471552 ----a-w- c:\windows\AppPatch\aclayers.dll
2009-11-21 00:09 . 2009-11-21 00:09 -------- d-----w- c:\documents and settings\All Users\Application Data\GameHouse
2009-11-20 23:55 . 2009-11-20 23:55 -------- d-----w- c:\program files\Sandlot Games
2009-11-15 17:38 . 2005-08-22 19:11 44392 ----a-w- c:\documents and settings\Dennis McLean\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-10-29 07:45 . 2004-08-10 17:51 916480 ----a-w- c:\windows\system32\wininet.dll
2008-07-17 02:44 . 2008-07-17 02:44 0 -c--a-w- c:\program files\temp01
2005-09-20 00:03 . 2005-09-20 00:03 56 -csh--r- c:\windows\system32\1787FA8DD0.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Search Protection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2009-02-23 111856]
"QuickenScheduledUpdates"="c:\quickenw\bagent.exe" [2009-10-15 87424]
"Advanced SystemCare 3"="c:\program files\IObit\Advanced SystemCare 3\AWC.exe" [2009-11-20 2335880]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\MESSEN~1\YahooMessenger.exe" [2009-11-10 5244216]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-15 1404928]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-06-16 221184]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"S4F"="c:\program files\S4F\Filter7.exe" [2007-11-20 443008]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe" [2001-11-07 196608]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-07-13 98304]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-09-27 81920]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\AAWTray.exe" [2010-01-17 788880]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2009-03-02 209153]
"YSearchProtection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2009-02-23 111856]
"RealTray"="c:\program files\Real\RealPlayer\realplay.exe" [2009-08-27 26112]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]
RealDownload.lnk - c:\program files\Real\RealDownload\Realdownload.exe [2009-8-27 20516]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\WINDOWS\\system32\\mmc.exe"=
"c:\\WINDOWS\\system32\\dplaysvr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"\\\\Mother\\DUMPING GROUND\\11111Anne\\Urban Terror\\ioUrbanTerror.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2/19/2009 8:55 AM 64288]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [3/24/2009 8:24 AM 108289]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [9/24/2009 4:17 AM 1181328]
R2 mrtRate;mrtRate;c:\windows\system32\drivers\MRTRATE.SYS [7/17/2008 8:11 AM 36404]
R2 MSSQL$SOSHOME309;SQL Server (SOSHOME309);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [8/5/2008 4:58 PM 29184016]
S3 CEUSBAUD;Lexicon USB MIDI Driver1;c:\windows\system32\drivers\ceusbaud.sys [11/5/2003 11:11 AM 17920]
S3 ps_1394;ps_1394;c:\windows\system32\drivers\ps_1394.sys [6/11/2006 11:40 AM 97152]
S3 ps_avs;ps_avs;c:\windows\system32\drivers\ps_avs.sys [6/11/2006 11:40 AM 24576]
S3 UWCService;UWCService;c:\program files\blcorp\WCCSC\WCOC\UWCSrvc.exe /startedbyscm:3573F0EA-40E2714E-UWCService --> c:\program files\blcorp\WCCSC\WCOC\UWCSrvc.exe [?]
.
Contents of the 'Scheduled Tasks' folder

2010-01-19 c:\windows\Tasks\Ad-Aware Update (Daily 1).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-10-01 01:28]

2010-01-19 c:\windows\Tasks\Ad-Aware Update (Daily 2).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-10-01 01:28]

2010-01-19 c:\windows\Tasks\Ad-Aware Update (Daily 3).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-10-01 01:28]

2010-01-19 c:\windows\Tasks\Ad-Aware Update (Daily 4).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-10-01 01:28]

2010-01-19 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-10-01 01:28]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyServer = http=127.0.0.1:6711
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000
LSP: c:\windows\system\wins4f.dll
Name-Space Handler: ftp\RealDownload - {EBCDDA5E-2A68-11D3-8A43-0060083CFB9C} - c:\windows\system32\nzdd.dll
Name-Space Handler: http\RealDownload - {EBCDDA5E-2A68-11D3-8A43-0060083CFB9C} - c:\windows\system32\nzdd.dll
DPF: {055B4212-4C81-448E-AFA9-C3CA4AAE8F95} - [You must be registered and logged in to see this link.]
DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} - [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\documents and settings\Dennis McLean\Application Data\Mozilla\Firefox\Profiles\ntudv7my.default\
FF - prefs.js: browser.search.defaulturl - [You must be registered and logged in to see this link.]
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - component: c:\documents and settings\Dennis McLean\Application Data\Mozilla\Firefox\Profiles\ntudv7my.default\extensions\{6AC85730-7D0F-4de0-B3FA-21142DD85326}\platform\WINNT\components\ColorZilla.dll
FF - component: c:\documents and settings\Dennis McLean\Application Data\Mozilla\Firefox\Profiles\ntudv7my.default\extensions\{ca7be009-7430-46b0-beab-b61f720d4eee}\components\FFExternalAlert.dll
FF - component: c:\documents and settings\Dennis McLean\Application Data\Mozilla\Firefox\Profiles\ntudv7my.default\extensions\{ca7be009-7430-46b0-beab-b61f720d4eee}\components\RadioWMPCore.dll
FF - component: c:\documents and settings\Dennis McLean\Application Data\Mozilla\Firefox\Profiles\ntudv7my.default\extensions\twitternotifier@naan.net\components\nsTwitterFoxSign.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\NPcol305.dll
FF - hȋdden: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true.
- - - - ORPHANS REMOVED - - - -

AddRemove-BusinessCardsMX3_is1 - f:\businesscardsmx3\unins000.exe
AddRemove-HijackThis - c:\documents and settings\Dennis McLean\Desktop\HijackThis.exe
AddRemove-Quicken Deluxe 2000 - c:\quickenw\Uninst.isu



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2010-01-19 10:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\UWCService]
"ImagePath"="c:\program files\blcorp\WCCSC\WCOC\UWCSrvc.exe /startedbyscm:3573F0EA-40E2714E-UWCService"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(1060)
c:\windows\system\wins4f.dll

- - - - - - - > 'explorer.exe'(3156)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\mshtml.dll
c:\windows\system32\msls31.dll
c:\windows\system\wins4f.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Avira\AntiVir Desktop\avguard.exe
c:\windows\system32\DRIVERS\CDANTSRV.EXE
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\system32\PSIService.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\windows\system32\wwSecure.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\windows\system32\wbem\unsecapp.exe
c:\windows\system32\wscntfy.exe
c:\progra~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
.
**************************************************************************
.
Completion time: 2010-01-19 10:31:29 - machine was rebooted
ComboFix-quarantined-files.txt 2010-01-19 17:31

Pre-Run: 747,413,504 bytes free
Post-Run: 765,734,912 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 806D42D1726467EA1F39DCEE2C1C8226

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Re: Malware removal

Post by Dr Jay on 19th January 2010, 5:47 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


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Re: Malware removal

Post by RuthMcLean on 19th January 2010, 9:00 pm

One of the concerns I have is that in the middle step, I was told to turn off my virus scanner. I did, but then after it rebooted, the virus protection came back on and kept popping up a virus warning.

After that scan ran, I ran the last one and had the same issue pop up. It read:
TR/Dldr. fraudl.wxpn
and
TR TR/Dldr.Piker.btw Trojan

Here is the report from the last scan you had me run:

Malwarebytes' Anti-Malware 1.44
Database version: 3598
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/19/2010 1:30:11 PM
mbam-log-2010-01-19 (13-30-11).txt

Scan type: Full Scan (C:\|)
Objects scanned: 205335
Time elapsed: 2 hour(s), 30 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1136\A0127843.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Dennis McLean\Desktop\winlogon.scr (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

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Re: Malware removal

Post by Dr Jay on 20th January 2010, 3:22 am

Please download the Kaspersky AVP Tool from [You must be registered and logged in to see this link.].
  • Save it to your desktop.
  • Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).
  • Double click the setup file to run it.
  • Click Next to continue.
  • It will by default install it to your desktop folder.Click Next.
  • Hit ok at the prompt for scanning in Safe Mode.
  • It will then open a box There will be a tab that says Automatic scan.
  • Under Automatic scan make sure these are checked:

    • System Memory
    • Startup Objects
    • Disk Boot Sectors.
    • My Computer.
    • Also any other drives (Removable that you may have)

After that click on Security level then choose Customize then click on the tab that says Heuristic Analyzer then choose Enable Deep rootkit search then choose ok.
Then choose OK again then you are back to the main screen.

  • Then click on Scan at the to right hand Corner.
  • It will automatically Neutralize any objects found.
  • If some objects are left un-neutralized then click the button that says Neutralize all
  • If it says it cannot be Neutralized then chooose The delete option when prompted.
  • After that is done click on the reports button at the bottom and save it to file name it Kas.
  • Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
Note: This tool will self uninstall when you close it so please save the log before closing it.


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Re: Malware removal

Post by RuthMcLean on 21st January 2010, 4:07 am

I am having a problem trying to "save" the results. I don't see that as an option. It did catch a whole bunch of problems and I deleted them. Any suggestions what to do now?

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Re: Malware removal

Post by RuthMcLean on 21st January 2010, 4:36 am

What if I give a few screenshots of the results?

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Re: Malware removal

Post by Dr Jay on 21st January 2010, 11:20 pm

Sure. Go ahead.


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Re: Malware removal

Post by RuthMcLean on 22nd January 2010, 1:52 am

I hope these images show up.

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Re: Malware removal

Post by RuthMcLean on 22nd January 2010, 1:52 am

I don't think they attached. I will have to come back later and upload them.

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Re: Malware removal

Post by RuthMcLean on 22nd January 2010, 2:49 am

Editing to say that my images didn't work out yet. Trying again.

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Re: Malware removal

Post by RuthMcLean on 22nd January 2010, 2:59 am

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

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Re: Malware removal

Post by Dr Jay on 22nd January 2010, 6:09 pm

Meh...most of those are quarantined. Lol.

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


==

Please run the [You must be registered and logged in to see this link.]

  • Follow the Instruction [You must be registered and logged in to see this link.] for installation.
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.


Dr. Jay (DJ)


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Re: Malware removal

Post by RuthMcLean on 22nd January 2010, 10:04 pm

Scanning Report
Friday, January 22, 2010 12:00:14 - 15:03:05

Computer name: MOTHERNEW
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\
3 malware found
TrackingCookie.Zanox (spyware)

* System (Disinfected)

Rootkit:W32/Bagle (spyware)

* System (Disinfected)

Rootkit:W32/Bagle.SR (virus)

* C:\WINDOWS\SYSTEM32\DRIVERS\UTE4MJA2.SYS (Not cleaned)

Statistics
Scanned:

* Files: 46896
* System: 4454
* Not scanned: 8

Actions:

* Disinfected: 2
* Renamed: 0
* Deleted: 0
* Not cleaned: 1
* Submitted: 0

Files not scanned:

* C:\PAGEFILE.SYS
* C:\HIBERFIL.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\SYSTEM VOLUME INFORMATION\MOUNTPOINTMANAGERREMOTEDATABASE

Options
Scanning engines:

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
* Use advanced heuristics

Copyright 1998-2009 Product support | Send virus sample to F-Secure
F-Secure assumes no responsibility for material created or published by third parties that F-Secure World Wide Web pages have a link to. Unless you have clearly stated otherwise, by submitting material to any of our servers, for example by E-mail or via our F-Secure's CGI E-mail, you agree that the material you make available may be published in the F-Secure World Wide Pages or hard-copy publications. You will reach F-Secure public web site by clicking on underlined links. While doing this, your access will be logged to our private access statistics with your domain name. This information will not be given to any third party. You agree not to take action against us in relation to material that you submit. Unless you have clearly stated otherwise, by submitting material you warrant that F-Secure may incorporate any concepts described in it in the F-Secure products/publications without liability.

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Re: Malware removal

Post by Dr Jay on 22nd January 2010, 11:36 pm


  • Make sure to use Internet Explorer for this
  • Please go to [You must be registered and logged in to see this link.]
  • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:


    • C:\WINDOWS\SYSTEM32\DRIVERS\UTE4MJA2.SYS


  • Click on the Upload button
  • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
  • Paste it in your next reply.


Dr. Jay (DJ)


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 12:28 am

It would not let me paste in the url to search, but let me browse. I browsed to the folder, but the specific file, it just isn't there.

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 2:07 am

Please download SystemLook from one of the links below and save it to your Desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:

    :filefind
    UTE4MJA2.SYS

    :dir
    C:\WINDOWS\system32\drivers /t30 /md5

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 2:13 am

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 19:10 on 22/01/2010 by Dennis McLean (Administrator - Elevation successful)

========== filefind ==========

Searching for "UTE4MJA2.SYS"
No files found.

========== dir ==========

C:\WINDOWS\system32\drivers - Parameters: "/t30 /md5"

---Files---
3665245.sys --a--- 315408 bytes [16:35 20/01/2010] [05:31 10/10/2009] 66EF49622BAA18E4D4F1FE4BAE1D51B8
36652451.sys --a--- 128016 bytes [16:35 20/01/2010] [23:59 25/09/2009] 7DD41B7AC1FBB1DBF20BB1F4E4FBE58C
36652452.sys --a--- 37392 bytes [16:35 20/01/2010] [19:54 22/10/2009] A305FAD3719C5DB0C13D1C2BFD08A04D
avgntflt.sys --a--- 56816 bytes [15:24 24/03/2009] [23:24 07/12/2009] 14FE36D8F2C6A2435275338D061A0B66
mbam.sys --a--- 19160 bytes [03:42 17/01/2010] [23:07 07/01/2010] 654A3F014903DC62CAF5E037F3D316D2
mbamswissarmy.sys --a--- 38224 bytes [03:42 17/01/2010] [23:07 07/01/2010] C0D40BEAA6DFC05602FC8F484696F7F5
usbprint.sys --a--- 25856 bytes [20:20 06/01/2010] [19:47 13/04/2008] A717C8721046828520C9EDF31288FC00

---Folders---
disdn d----- [17:52 10/08/2004]
etc d----- [17:52 10/08/2004]
UMDF d----- [15:17 11/09/2008]

-=End Of File=-

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 2:36 am

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 2:41 am

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
Avira updated!
``````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Java(TM) 6 Update 17
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java 2 Runtime Environment, SE v1.4.2_03
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 7.0
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe is disabled!
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 2:42 am

When that was running, my virus scanner wanted to update. I canceled it for now until you give the say so.

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 3:06 am

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 3:11 am

Do you want me to uninstall Adobe Air and Adobe Flash Player 10 ActiveX, Adobe Flash Player 10 Plugin, and Adobe Shockwave Player 11, as well?

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 3:26 am

Nah, those are fine. Smile


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 4:34 am

I use FF as my primary.

I also have a home network. We understood that the router has a firewall. Is this not so?

Could you tell me where/how we got the malware? Was it anything in particular that we should be careful about or was it just a lack of firewall and surfing?

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 4:50 am

Even if your router has a firewall, you need a software firewall as well.

See [You must be registered and logged in to see this link.] for more info about malware and prevention.


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Re: Malware removal

Post by RuthMcLean on 23rd January 2010, 5:41 am

You have been a huge help! I appreciate your time and knowledge! I wonder if this could be the issue with one of our other computers, which I can no longer boot up.

This is now resolved. Thank you greatly!

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Re: Malware removal

Post by Dr Jay on 23rd January 2010, 2:14 pm

You're welcome! Smile


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