Windows XP has created a login screen,locking me out ?

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Windows XP has created a login screen,locking me out ?

Post by golfdog on Mon Jan 18, 2010 4:26 pm

Hello everyone,
This is my first time on the forum, so please be patient. I'm attempting to learn more about the workings of computers by trying to rectify my own problems.Firstly I will admit my knowledge of computer systems is extremely basic, so any help I receive will have to be written as such.
Now to my current problem. My wife's computer had problems with the Internet Security 2010 Virus recently. I went through the website , found a forum on the problem , followed the downloads and {I thought} removed the virus.The computer was functioning, E mails , browser ect.This morning when she went to start her computer, Windows XP , which had previously started automatically, produced a USER logo, at start up, and simply continues to say , "loading your personal settings, saving settings" and then stalls at the welcome screen.
I've read a few forums regarding SAFE Mode , but tried rebooting from there with no sucess.I do not have the Windows XP cd, but the programs loaded are legitimate, not copies.
Would anyone have a simple or easy to follow solution that I could attempt.
Thank you in advance for any help you can provide.
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Re: Windows XP has created a login screen,locking me out ?

Post by Dr Jay on Tue Jan 19, 2010 10:17 am

Hello.

Please visit this webpage for instructions for downloading and running ComboFix:

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Post the log from ComboFix when you've accomplished that.


Dr. Jay (DJ)


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Re: Windows XP has created a login screen,locking me out ?

Post by golfdog on Tue Jan 19, 2010 1:21 pm

Thank you for your prompt reply. I read the introduction to the combofix program ,but I cannot access anything but the windows login screen on the computer so I don't believe I can run the program.

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Re: Windows XP has created a login screen,locking me out ?

Post by Dr Jay on Tue Jan 19, 2010 4:32 pm

It is recommended to do this on a different computer that has a cd burner.

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the [You must be registered and logged in to see this link.] file format. Avira uses an EXE that has built-in CD burning capability.
If you are not sure how to burn an image, please read [You must be registered and logged in to see this link.]. If you need a FREE utility to burn the ISO image, download and use [You must be registered and logged in to see this link.].

Let me know how it goes.


Dr. Jay (DJ)


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Re: Windows XP has created a login screen,locking me out ?

Post by golfdog on Tue Jan 19, 2010 8:51 pm

Thank you again for the information. I guess I'll be reading tutorials for a while !
I have Nero and am familar with it's use , so I'll try to use it when I'm ready to burn a cd.

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Re: Windows XP has created a login screen,locking me out ?

Post by Dr Jay on Wed Jan 20, 2010 3:20 am

If you have any questions, please feel free to ask.


Dr. Jay (DJ)


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