Malware attacked and i'm totally stuck!

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Malware attacked and i'm totally stuck!

Post by amberlove on 17th January 2010, 7:11 pm

My boyfriend downloaded some malware thing recently and now nothing works on my computer. The virus prevents me from running any sort of anti virus or malware scan from any company. My computer won't even do a system restore. I have downloaded the program from this geek police site also but it to will not run at all. I usually can't even go on most anti virus websites to begin with because my computer will say it's unavailable or just freeze in general. I am lost, is there anything else i can do or is my computer done for?

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Re: Malware attacked and i'm totally stuck!

Post by Belahzur on 17th January 2010, 7:42 pm

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.


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Re: Malware attacked and i'm totally stuck!

Post by amberlove on 17th January 2010, 7:55 pm

I'm pretty good with computers but definitely not an expert. I have no idea what or where those things are that you told me to go to. Could you be a little more specific please. I'm confused.

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Re: Malware attacked and i'm totally stuck!

Post by Origin on 17th January 2010, 7:59 pm

Download this:

[You must be registered and logged in to see this link.]

Follow the instructions given by Belahzur. Does that clear things up?


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Re: Malware attacked and i'm totally stuck!

Post by amberlove on 17th January 2010, 8:18 pm

I have tried to go to that many times now all sorts of different ways. No matter how i put it in it just says web address not found. The virus has been blocking me from viewing many sites. I even tried typing it in different ways so maybe i could bring up the page and find exactly where i need to go once I'm there but it won't let me on it at all. I even put my computer in safe mode and even then it won't let me run any anti virus programs or even do a system restore. Thanks for trying to help though. Any other suggestions? I'm about to lose my mind here.

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Re: Malware attacked and i'm totally stuck!

Post by Origin on 17th January 2010, 9:31 pm

I see, well lets try a different approach shall we. What we will need to do is work in safe mode.

Please do the following in Safe Mode with Networking: as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.

Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.) Once in the start up menu, select "Safe Mode with Networking", then do the following instructions:

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Re: Malware attacked and i'm totally stuck!

Post by amberlove on 17th January 2010, 9:52 pm

Even in safe mode it will not let me go to the link. It keeps saying web page not found. I tried finding combo fix through google when your link didn't work but no matter how i do it it won't display the web page. Did my boyfriend just destroy our computer or is there any other options? I'm really starting to run out of hope here. I have tried to do system restore and everything in safe mode, nothing works. I have never had a virus this bad before.

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Re: Malware attacked and i'm totally stuck!

Post by amberlove on 18th January 2010, 11:01 pm

What are you supposed to do when your computer doesn't work right even in safe mode?

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Re: Malware attacked and i'm totally stuck!

Post by Belahzur on 18th January 2010, 11:26 pm

Can you transfer files over from another machine via USB?


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Re: Malware attacked and i'm totally stuck!

Post by amberlove on 19th January 2010, 4:21 am

I'll try that and let you know soon if it works. Thanks.

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Re: Malware attacked and i'm totally stuck!

Post by Belahzur on 19th January 2010, 7:36 pm

Okay, standing by.


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