Can't download anything from the net please help!!!

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Can't download anything from the net please help!!!

Post by Alexc_22 on Fri Jan 15, 2010 6:24 am

Hello , I have a big problem I got some kind of infection that's stopping me from being able to download anything from any website. Not only that but when I bought Norton 360 and put in the disk, the computer didn't autoplay as it should and didn't run the .exe when I clicked on it.

I have a feeling its AVG Anti virus doing something to my computer but it gives me an error when I try to uninstal it.

I Your help with this issue please thanks in advance.

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Re: Can't download anything from the net please help!!!

Post by Dr Jay on Fri Jan 15, 2010 1:21 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
Alternate link: [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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The link to malware bytes doesn't work on my pc.

Post by Alexc_22 on Sun Jan 17, 2010 5:02 pm

Hello thanks for your reply. But I got some kind of infection that's stopping me from being able to download anything from any website My pc shows the download bar come up but when it completes saving to what ever folder i have picked it doesn't actualy show up in that folder. Not anywhere on my pc! and run isn't working either.

Thanks for your help

Alex

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Re: Can't download anything from the net please help!!!

Post by Dr Jay on Sun Jan 17, 2010 9:32 pm

OK.

Please transfer the download from a non-infected computer on to the infected one.


Dr. Jay (DJ)


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