cant download any anti virus

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cant download any anti virus

Post by jacklawrence on 14th January 2010, 8:12 am

ive tried downloading several different anti-viruses but nȯne off them will update on my system ive tried avg, microsoft essentials but when it comes to updating they turn off, ive tried manually updating but still nothing, i have recently had a virus removed with help from yourselves could the virus have damaged something to make this problem happen, do you have any suggestions on what i could do to fix the problem as my computer is unprotected, thanks,

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Re: cant download any anti virus

Post by Dr Jay on 14th January 2010, 11:10 am

Please visit this webpage for instructions for downloading and running ComboFix:

[You must be registered and logged in to see this link.]

Post the log from ComboFix when you've accomplished that.


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Re: cant download any anti virus

Post by jacklawrence on 14th January 2010, 1:33 pm

ive managed to download kaspersky internet security complete protection 2009 installed via a disc, but i still cant download firefox and when i access a web page within 30 secs a error pops up a run time error216 at 100d9483 as well as a memery error, ive run the combifix and the log is below, thanks for helping,

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Re: cant download any anti virus

Post by jacklawrence on 14th January 2010, 5:51 pm

I tried to do the above but computer froze now I can't do anything internet not working nor is email through computer as I'm now using mobile tried to restore and
It won't let me also mouse is no longer working what should I do

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Re: cant download any anti virus

Post by jacklawrence on 14th January 2010, 6:47 pm

I can do things on safe mode

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Re: cant download any anti virus

Post by Dr Jay on 14th January 2010, 10:17 pm

I have closed this topic: [You must be registered and logged in to see this link.]

So we can continue here.

Please transfer that download from a clean computer to the infected one, via a flash drive, cd, dvd, etc.


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