pc security 2009 can't remove

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pc security 2009 can't remove

Post by jennifergp2010 on Tue Jan 12, 2010 6:12 pm

I have PC Security 2009 on my system- I am using a Dell laptop. Windows XP. We tried other suggestions given on other websites to remove the malware. It seemed to work, but once again the pop-up has reappeared. I have tried several time to follow your directions I found using my iphone to download the removal tool malwarebytes' anti-malware. The computer now stops me with a red screen that has the same information asking me to click for further information as the website is (any website) is blocked by it. If I click on more information-the blue screen shown on your directions reappears.
Please help me. I can't seem to get this off or get anywhere to get it off.
Any advice, suggestions would be appreciated.
I have to keep going back to my home page, back to the website whether it be this one or another and go back and forth just to move around. Every move I make on-line that red screen appears and stops me.
Please advise.
Thank you,
Jennifer

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Re: pc security 2009 can't remove

Post by Dr Jay on Wed Jan 13, 2010 10:02 am

Please visit this webpage for instructions for downloading and running ComboFix:

[You must be registered and logged in to see this link.]

Post the log from ComboFix when you've accomplished that.


Dr. Jay (DJ)


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Pc security 2000

Post by jennifergp2010 on Wed Jan 13, 2010 1:03 pm

That's the problem I am unable to get past the first page of forums to do anthing.
Thanks.
We are attempting other avenues.

Jennifer S. Koenig
sent from my iPhone

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Re: pc security 2009 can't remove

Post by Dr Jay on Wed Jan 13, 2010 2:01 pm

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.
  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


Dr. Jay (DJ)


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