Internet Security 2010...can't log in!

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Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 5:43 pm

Ok, so I got the IS 2010 virus and ran super anti spyware. Now when I reboot, it automatically logs me off after entering login information.

Please help!

Thanks!

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Re: Internet Security 2010...can't log in!

Post by Belahzur on 9th January 2010, 7:06 pm

Hello.
Lets try using a boot disc.

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.

  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 7:49 pm

Thanks for the response... I burned to dvd but now I can't boot from the disc. It says No valid operating system. Thoughts?

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Re: Internet Security 2010...can't log in!

Post by Origin on 9th January 2010, 7:53 pm

Hello, did you insert the DVD to the right drive? Did you get the boot option to into Antivir rescue system?


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 8:03 pm

Yes...I only have one CD/DVD drive. No, I did not get the boot option into Antivir

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Re: Internet Security 2010...can't log in!

Post by Belahzur on 9th January 2010, 8:05 pm

Hello.
We may need to change your boot order. See this guide:
[You must be registered and logged in to see this link.]

See if you can boot from it once your boot order has the CD as 1st boot option.


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 9:17 pm

No luck...I even disabled the HD from booting and still no luck booting from the disk. Even tried booting on another PC and no luck. When I disable the HD from the boot sequence, the screen comes up and says the DVD/CD Drive has no valid operating system.

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Re: Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 9:21 pm

Re-enabled default settings in BIOS. Then hit the Think Vantage button (IBM Thinkpad) and chose a temporary boot device and chose the DVD drive... Still ends up booting from the hard drive.

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Re: Internet Security 2010...can't log in!

Post by Belahzur on 9th January 2010, 9:30 pm

Did you download completely fully and did it write properly?


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 9th January 2010, 10:06 pm

Ok, so I got it to boot as it is supposed to on my working PC, so I know the disk is working properly, but on my infected laptop it will not boot from the disk

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Re: Internet Security 2010...can't log in!

Post by Belahzur on 10th January 2010, 2:26 am

Can you boot to safe mode? does the malware log you off straight away in safe mode also?

Let me know.


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 10th January 2010, 3:28 am

I can not boot at all no matter what. In regular startup, it starts loading as normal, than says "saving settings" and then "logging off" and back to the Welcome to Windows screen. Safe mode, safe mode with networking and safe mode with dos prompt all give me the Blue screen of death.

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Re: Internet Security 2010...can't log in!

Post by ojgraham on 11th January 2010, 1:52 pm

Ok, rewrote the AntiVir to a CD as opposed to dvd. That seemed to work for whatever reason. Scanner is running now. We'll see what happens.

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Re: Internet Security 2010...can't log in!

Post by Belahzur on 11th January 2010, 4:49 pm

Okay, standing by.


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Re: Internet Security 2010...can't log in!

Post by ojgraham on 13th January 2010, 4:47 am

I appreciate all the help. Since I managed to save all my files using Bitdefender, I decided to just reimage the laptop.

Thanks again.

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